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Dinnerly Meal Delivery Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
47 Customer Comments & Reviews - see all comments
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Dinnerly by Martha&Marley Spoon is a meal delivery and planning service that delivers fresh ingredients and recipes directly to your doorstep. The company was created to help busy individuals prepare and enjoy meals without overpaying. Meals are available in two box sizes, a two-person box and family box with meals priced for as low as $4.99 per adult-sized serving. Dinnerly has a flexible subscription program with 30-minute recipes.

About Dinnerly

Dinnerly has a meal subscription program that lets consumers enjoy flexible meal delivery services. Its flexible delivery service allows clients to skip weekly deliveries or even pause deliveries anytime. Clients are also given the option of changing the number of portions or whichever suits their preference.

Two box size options are available for consumers to choose from. The Two-person box serves 2 adults with a three time delivery schedule. The Family box serves 4 adults and is delivered 3 times a week. Clients are given the option of changing delivery dates but this should be done 5 to 6 days before the scheduled delivery date. Information on delivery dates is readily available by viewing their personal accounts online.

Dinnerly partners with trusted farmers and sources to ensure all ingredients are fresh and of the highest quality. Fresh fruits, vegetables, grass-fed ground beef, American-caught shrimp, antibiotic-free chicken, and more are all delivered fresh to its client’s doorstep. Meat, fish, and dairy products can be stored for up to 4 days in the fridge.

Meal Subscription Services

  • Two-person box (serves 2 persons 3 times a week)
  • Family box (serves 4 persons 3 times a week)

How Much Does It Cost You?

$4.99 per adult-sized serving

What’s Included in the Box?

  • Digital recipe cards
  • Fewer ingredients per dish
  • Six ingredients per dish

Shipping and Delivery

Dinnerly ships meals to the most of the contiguous US states. Delivery times vary according to a client’s location. Available days per area are displayed at the top page of the website after a client has selected a plan and entered their zip code and email address. Dinnerly uses ice packs and insulated liners to keep ingredients cool and guarantee optimal freshness. Shipping fee is $8.99 in which they work hard to keep the prices low so consumers can enjoy budget friendly meals at their home.

Support Services

  • Telephone Support

888-267-2850

  • Email

hi@dinnerly.com

Final Thoughts on Dinnerly

Dinnerly is a great choice for busy individuals who want to enjoy home-cooked meals at a low price. Their flexible subscription plan is a good option for customers who doesn’t what to be locked in a plan and would like to skip or pause deliveries from time to time. Another good thing about Dinnerly is that their meals are Picky-Eater Proof which are ideal for kids and kids at heart.

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Customer Comments

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Natalie R
8/27/2019
My box was shipped to CA, but I live in TX. I asked to be credited for this, but was denied three times. I loved the food and recipes. I probably would have been a loyal costumer for years. But, I don’t feel comfortable supporting a company that doesn’t follow good business standards. It’s such a shame.
7 People found this helpful.
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avdileonardo
8/1/2019
My box came two days late today and everything inside was hot and damaged! I contacted them about this and they refused to refund me. All they were willing to do was issue a 50% credit. This is highly unfair as the only usable ingredient was maybe the buns which were still not in great shape due to the melted ice. The 50% credit was nowhere near enough to pay for the rest. Plus, I paid for a service!!! The whole point is the convenience of not having to go shopping, so I now also would have to pay for the gas to go to the store. The customer service is absolutely terrible and I do not plan on purchasing from them again.
6 People found this helpful.
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John J
10/16/2018
Cannot get a response. Sent an email two days ago. Called twice and no one picks up. Goes to call back or VM. Got a call back, but guy said to email. Too many other services out there to have to deal with bad service.
5 People found this helpful.
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E
estelle r
9/27/2018
Terrible service Recipes impossible to obtain No return calls or emails
5 People found this helpful.
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Britt E
9/25/2018
I received my first Dinnerly box on Saturday. I ordered the family box and paid for the 3 meal per week plan. When I opened my box however, I found that all of the ingredients for the 3rd meal were missing and one ingredient was missing for each of the other 2. I figured it was no big deal and that people make mistakes, so I would just call and have them send the 3rd meal. Turns out the customer service is only open Mon-Fri, despite offering weekend deliveries. Still, I was optimistic. I sent an email to customer service informing them of the error and asking for a call back. It is now Tuesday night, and I have not gotten a reply to either of the 2 emails I've sent. I have also spent... Read More
5 People found this helpful.
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C
Corey
9/11/2018
My first box arrived on time and was as advertised. Since then, TWO boxes have arrived extremely late, damaged, and rotten. This service is an absolute scam and waste.
5 People found this helpful.
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T. H
4/23/2018
You cannot stop delivery immediately after signing up. I chose the box size, gave credit card info and only then saw the extremely limited menu choices. Anyone with sugar or salt issues will have a problem. Tried to substitute and three other meals offered were high in sugar and salt as well. My point: tried to cancel first shipment after ONE minute, and I cannot. Says "Delivery in progress". I canceled further shipments but am stuck paying for meals that I cannot eat. Either allow people to cancel within X minutes of meal selection on signup or show choices BEFORE credit card info given and you are locked in. NOT happy.
5 People found this helpful.
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Irma
1/6/2018
This company is horrible I would not recommend you order from them. I haven't received one meal that I paid for. They don't send shipping tracking info so you have no idea where your shipment is. Customer service is terrible. After many attempts to find out what's happened I haven't received an answer. I cancelled the service after paying for 2 weeks and not getting a response. Emailed CEO which is an option when you cancel and again never got my expected delivery or response. There phone systems aren't set up correctly you get disconnected after you wait for a few minutes. No one is around all weekend so if you don't get your Friday shipment..... you met get a response...
4 People found this helpful.
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Linda
1/22/2020
First box arrived with a crushed green pepper, meats linking juices, and ingredients thrown all together in the box. I cancelled.
3 People found this helpful.
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traceycureton
10/29/2019
I have been a dinnerly customer for about /6-7 weeks now and while I give the actual meals a good rating as they taste good and are easy to prepare I am giving a bad star rating due to packing of meals. In the last 3 weeks I have had 2 of those weeks where the ingredients weren't all there. The first week I had 3 meals and didn't have any meals that had all of the ingredients. One of the meals was called stuffed broccoli-cheddar tacos and the only ingredients I received for that entire meal was the ranch dressing and garlic. The word broccoli and the word Taco was in the title and you guessed it, I didn't receive taco tortillas or broccoli. The other 2 meals from that box were missing... Read More
2 People found this helpful.
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Our Partner

$30 off ($10 off for the first 3 orders)

  • 30-minute recipes
  • 8 new recipes every week
  • Picky-eater proof
  • Dinner meals as low as $4.99 per person
  • Includes 6 ingredients per dish
  • Skip any time you like
  • Flexible subscription service
  • 2 box types to choose from
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