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Home Chef Meal Delivery Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
56 Customer Comments & Reviews - see all comments
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Home Chef is a food and beverage company that offers a variety of culinary and recipe options to its clients. The company delivers freshly portioned ingredients and step-by-step recipes that allows customers to experience quality meals right in the comfort of their own home.

About Home Chef

Home Chef aims to allow their customers experience gourmet dinner without consuming too much time preparing and shopping for ingredients. They provide a variety of chef-designed meals that can be prepared in less than 30 minutes. New meals are displayed weekly on their website that has different options available such as nut-free, vegetarian, soy-free, low carb, and gluten-free.

Chefs from Home Chef create easy-to-follow recipes with the use of fresh and locally sourced ingredients. As a customer sets their profile, Home Chef will offer weekly meal suggestions based on their preferences. The ingredients are placed in a recyclable box that is insulated to keep the contents fresh. Beginners also do not have to worry about the recipes because each dish is designed to be easily cooked by amateurs.

A flexible subscription plan is also provided for customers to enable them change their delivery date and adjust the number of meals or servings that they want to receive. Consumers can also skip a week or pause their subscription by simply logging on to their account.

Meal Subscription Services

Home Chef’s subscription service lets customers choose their favorite recipes from their weekly menus. You can select how many meals per week you wish to receive, as well as the number of servings and type of ingredients included for the preparation of your dish. Home Chef also has the following additional options to its subscription services:

1.) Oven Ready: On the core homechef.com site, the company has added an Oven Ready meal to every menu (and will be adding more Oven Ready meals soon).  This is in addition to the usual assortment of meals Home Chef serves.

Oven Ready meals are no-prep, no-mess (no dishes!).  Home Chef sends customers everything they need to make a meal including the cooking tray.  This is a very unique offering in the meal kit space.  An example of an Oven Ready meal: 

 

2.) Fresh & Easy: Recently, Home Chef launched Fresh & Easy as a sub-brand.  This plan is dedicated to Oven-Ready, Grill-Ready and Dinner Salads (it does not include traditional Home Chef meals).  

Again, the advantage here is that the prep work is really limited and there is no clean-up.  More information. 

3.) Customize It: Home Chef customers can swap or upgrade proteins in many meals now (i.e. want steak tacos instead of chicken, that's easy!). More information.

How Much Does It Cost You?

Home Chef offers simple pricing to all their meals. Meals start at $7.99 per serving, while featured premium dishes are sold at a market price. Modifying your meals beyond the base offerings may also impact your plan's pricing.

What’s Included in the Box?

  • Pre-portioned ingredients
  • Easy-to-follow instructions
  • Ready to cook meals (on select plans)

Shipping and Delivery

Home Chef gives free delivery service for orders over $40 and a $10 shipping fee for orders less than $40. The provider delivers weekly from Tuesday through Friday. Customers can choose the day which is most convenient for them to receive the package. Delivery day options also vary on the customer’s state of residence.

Support Services

  • Telephone Support (Monday to Friday 9:00 a.m. to 6:00 p.m. CST, Saturday 10 a.m. to 2 p.m. CST)
  • Online support via e-mail form on their website

Final Thoughts on Home Chef

Home Chef offers simple subscription plans with fixed pricing which makes it easier for clients on budget who would like to subscribe in its service for the long term. It also provides a variety of meal options which works great for customers who have distinct meal preferences.

 

 

 

 


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56 Customer Comments & Reviews

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Rhonda R
6/27/2018
We had Home Chef for 3 or 4 months. We thought everything was going great. We enjoyed the meals and the way they were packaged. The recipes were easy to follow. Then they changed delivery services which was a huge mistake! We were notified by email that due to the Memorial Day Holiday our box would a day late. Well, it didn't come at all. When we followed up we were told that there was no access to our home. That was totally untrue. Previous deliveries were fine without incident. We complained about not receiving our box . The customer service rep seemed caring. She said she would have someone follow up. But a day or so I called back and got someone who could careless. I received a... Read More


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pam
6/26/2018
I ordered 4 weeks of meals and didn't know that meals would continue arriving even if I didn't choose any. I was shipped meals for 3 weeks without realizing it and I was no longer at the delivery address. Who chose my meals and why did I continue to receive them? I have canceled my membership.


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Sharon H
6/7/2018
For the first couple of months, the food was excellent and the customer services was great. However, the last three deliveries have been awful - first one wasn't packed correctly and the vegetables were frozen in parts, leaving them soft when thawed; the second one had only part of the ingredients for one of the meals and included a smoothie that I never ordered; and the third arrived a day late and had only 2 ice packs in the box, both of which were thawed leaving the ingredients at best room temperature and the meat was barely cool. It's unfortunate that the service degraded to the point that I had to discard the contents of an entire box due to late arrival and improper packing.


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j. f
5/10/2018
Home Cheff may be legit, dono, but the Home Chef name is being used for fraudulent purposes. I recently got a notice appearing to come from PayPal showing my account had been charged $29 to Home Chef. I've never heard of Home Chef let alone signed up for anything there. My first reaction was to check my PayPal account: no debit there, so I tried to find a link on the Home Chef site to find out what was going on. If you dig deep enough, you can find a "help" e-mail link. I used it to give it to them a full report with screenshots of the fake invoice; it's been two weeks without a response. I went back to the original notice from PayPal, which looked exactly like every other notification... Read More


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Steve T
4/25/2018
We were given credit by friends to use this service; we were delighted with it. The ingredients were amazingly fresh; the instructions for prep very clear; the outcome was uniformly good and occasionally exceptional. My wife and I had fun cooking together in the kitchen, learning new things. What's not to like? Well, we were not given any 'Welcome' information. We had no idea what to expect, and thus were very pleased with our introduction. What came as a big surprise was when our account became lamentably $3.90 short of a 'free' delivery, and the service was simply stopped. No notice to us, although our email is the account contact. Oops! We have guests coming to show off this... Read More


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Coleen F
3/22/2018
I have been using Home Chef for about 6 months, along with 2 other meal delivery plans. Home Chef is excellent, always every ingredient in the box and every ingredient is fresh. Plenty of variety to choose from. The cooking instructions are easy to follow and I am a better cook now. My eventual plan is to get a box every other week. They are very easy to work with.


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Dana
3/22/2018
I was supposed to have received my box yesterday but I didn't so I went to the web site to try to find out what happened to it. There is no contact information no phone number and when you try to email them it just rerouted me to the beginning again. I now feel like I have been ripped off and I have to contact my bank to dispute the charges and cancel my card. This was supposed to make my life easier but has made me have to work way more. Now I'm out the money and the food.


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Rick
3/10/2018
We used Home Chef for about 3 months. They were awesome in the beginning, then really went down hill. Weekly there were missing ingredients in the meals then we received a Molded pepper in a order. That did it. We cancelled.


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Mary C
2/22/2018
I did a lot of research on meal delivery kits. I love the concept. All the ingredients for three meals for two people in one box. I love that there is no waste. The recipes are really easy to follow and incorporate flavors and techniques I wouldn't have thought of. I don't have to buy a lot of ingredients that will expire or go bad and in the six weeks I have used them, my grocery bill has gone down since I have a tendency to pick up things I didn't go in for. All ingredients have been properly portioned, fresh, and carefully packed. So, there's the why. I have had two minor issues which were responded to quickly and the company generously credited my account, so customer service is top... Read More


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Julie B
2/17/2018
Where are those negative reviews coming from? We have been Home Chef customers for almost a year now and regularly rave about the service, the quality, the responsiveness and the joy of dealing with this company. We like adventure in cooking so long as the end product is great and we find that to regularly be the case with Home Chef. Everything is very fresh and the recipes are different, tasty and well seasoned. Home Chef is not afraid of spice or flavor and it is always fun to see what the next list of options provide. The cost is also minimal for the quality of food received. This is an outstanding operation that has delivered great recipes with everything needed to make a... Read More



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Special Offer: $90 Off Through January 2021

  • Chef-designed, easy-to-follow recipes
  • Meals start at $6.99
  • Prepare home-cooked meals in less than 30 minutes
  • Weekly service with the flexibility to skip a week
  • Low-Calorie, Low Carb and Vegetarian meal options
  • Free shipping on orders over $40