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Direct Energy A/C Repair Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
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Direct Energy is one of the largest retail energy suppliers in North America. In addition to generating, trading, and supplying energy to businesses and government entities, Direct Energy offers installation and maintenance services for new construction and existing homes. Headquartered in Houston, Direct Energy has been in business since 1997.
 
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How is Direct Energy rated?

Breakdown

4.5/5
Coverage & Plans
4.6/5
Claims & Service
3.8/5
Customer Experience

Overall Rating: 4.3 / 5 (Excellent)

Direct Energy offers air conditioning maintenance and repair plans in nearly every US state—customers will be put in touch with the technicians closest to them. With a range of monthly plans instead of one-size-fits-all, customers can subscribe to an agreement that best fits their budget and the size of their HVAC system. Direct Energy's rating from the BBB is a sign of a high amount of unresolved complaints; but as always, we recommend that consumers check with the reviews of the service in their area before proceeding. For consumers who may not have a lot of choices in finding a local company with their own a/c repair and maintenance plans, we recommend looking into the offerings from Direct Energy.

Direct Energy Coverage and Plans

Coverage & Plans - 4.5 / 5

There are several Direct Energy maintenance plans—one to fit any budget and installation size. Ranging from $11.99 to $29.99 per month, the basic maintenance plan handles annual cooling inspections and offers 15% repairs. The repair plans and combination repair/maintenance plans add 24/7 emergency service and $500 repair coverage without a deductible. In addition, repair plans have no service visit charges and no age restrictions on equipment.

Plan Overview

Plan Types
Preventative Maintenance
Repair Plan
Equipment Age Restriction
No age restriction.
Warranty or Guarantee
https://www.directenergyprotects.com/terms-and-conditions/home-comfort-collection-terms-and-conditions

Covered Equipment

  • Capacitor
  • Circuit boards
  • Internal fuses or breakers
  • Condensate pumps
  • Condenser motor/fan
  • Contactor switches
  • Delay timer
  • Fan controls and relays
  • Filter drier
  • High and low pressure switches
  • Limit controls
  • Refrigerant (excluding maintenance recharges)
  • Relays
  • Transformers
  • Valves

Direct Energy Claims and Service

Claims & Service - 4.6 / 5

Direct Energy offers several different plan types: maintenance, repair, or combination maintenance/repair plans. All maintenance plans include an annual cooling system checkup, priority scheduling, and a 15% discount off repair costs. Their repair plans add 24/7 emergency service and $500 coverage per repair incident, up to $2,000 annually.

Perks and Benefits

Free In-Home Estimate
Yes
Credit Toward System Replacement
$0.00

Service Charges

Service Charges
Repair
Monthly Fee
Coverage Per Repair Incident
$0

Direct Energy Customer Experience

Customer Experience - 3.8 / 5

With 24/7 phone support and a nationwide network of repairmen, Direct Energy has the resources to offer a wide variety of maintenance and repair plans and services. Their "D" rating at BBB signifies an above-average amount of unresolved customer complaints. And while they do not feature the certification on their website, many of their technicians will be EPA 608 and NATE certified.

Reviews & Support

Customer Support
24/7 Support
BBB Rating
D
Date Collected
2010-05-11

Company Profile

Full Name
Direct Energy A/C Repair
Company Website
https://www.directenergy.com/
Headquarters
12 Greenway Plaza, Ste 250, Houston, TX, 77046

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Top Rated
  • As little as $139 per year with a 3-year HVAC maintenance plan
  • Maintenance plans include a 1-year guarantee on all repairs and modifications
  • Repairs and tune-ups have a 90-day warranty
  • Flexible financing options
  • Local heating and cooling professionals are licensed, insured and background checked 
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