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Home Comfort USA A/C Repair Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
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Home Comfort USA is a family-owned HVAC business located in Southern California and founded in 2013. The company offers same-day service for air conditioning and heating systems and water heaters. Technicians are also trained to install air quality control systems, insulation, high-efficiency tankless water heaters as well as traditional tanks.
 
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How is Home Comfort USA rated?

Breakdown

4.4/5
Coverage & Plans
4.4/5
Claims & Service
4.7/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

Consumers living in the Southern California area can count on Home Comfort USA for their residential heating and air conditioner service needs. The company offers fast, reliable service with a 100% satisfaction guarantee. As such, employees will work hard to exceed the customers' expectations, as evidenced by posted reviews. Nonetheless, If the system cannot be repaired, customers can take advantage of Home USA's buyback program to benefit from up to $2,500 in credit and no sales tax.

Home Comfort USA Coverage and Plans

Coverage & Plans - 4.4 / 5

Home Comfort USA does not offer a service plan, but technicians can provide same-day service for an air conditioner, heating, or water heater emergency within the service area of Southern California. Additionally, the company's 32-point cleaning and tune-up service is designed to keep a/c units working efficiently, increasing the system's lifespan and helping avoid costly repairs.

Plan Overview

Plan Types
Preventative Maintenance
Emergency Repair
Warranty or Guarantee
"We are a customer-focused company that cares about every part of the job that we do. From new HVAC system installations to emergency summer AC repairs, we’re here to make everything easy. We want nothing less than your absolute comfort and satisfaction. Everything we do comes with a 100% guarantee."

Home Comfort USA Claims and Service

Claims & Service - 4.4 / 5

Customers who wish to contact Home Service USA can do so by completing an online call request form or calling the company's toll-free number; representatives are available seven days a week, 24 hours a day. Although the company specializes in heat pump and packaged HVAC units, technicians can service and repair all brands and types of units. Emergency service is available, even during holidays.

Perks and Benefits

Free In-Home Estimate
No
Credit Toward System Replacement
$2.00

Home Comfort USA Customer Experience

Customer Experience - 4.7 / 5

Home Comfort USA technicians have gone through extensive training in order to obtain their certifications and licenses. They are also schooled on the importance of being respectful and polite, and according to the website, they will never offer unnecessary services. Moreover, reviews on the company website and other trusted sites confirm the quality of the service employees provide and its commitment to the community.

Reviews & Support

Customer Support
24/7 Support
Date Collected
2018-05-10

Company Profile

Full Name
Home Comfort USA A/C Repair
Company Website
https://www.homecomfortusa.com/
Headquarters
1120 N. Tustin Ave., Anaheim, CA, 92807

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Top Rated
  • As little as $139 per year with a 3-year HVAC maintenance plan
  • Maintenance plans include a 1-year guarantee on all repairs and modifications
  • Repairs and tune-ups have a 90-day warranty
  • Flexible financing options
  • Local heating and cooling professionals are licensed, insured and background checked 
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