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HomeServe A/C Repair Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
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HomeServe is a Better Business Bureau accredited business that provides home service plans to help homeowners deal with the expenses of unforeseen emergencies, repairs, and installations. The company offers services in the U.S. and Canada and currently has over 3.4 million customers. HomeServe provides service plans for water, sewer, electrical, heating, and cooling emergencies at an affordable price. HomeServe USA's parent company, HomeServe PLC was founded in the United Kingdom in 1993 and is a top 200 company.
 
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How is HomeServe rated?

Breakdown

3.9/5
Coverage & Plans
3.5/5
Claims & Service
4.0/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

HomeServe lets customers select from coverage plans for home systems and major appliances for a monthly fee. Customers can choose from plumbing, electrical, and cooling and heating plans. Claims are serviced via a 24/7 repair hotline and local independent contractors who send their licensed and insured technicians to the customer’s home. All repairs are backed by a 12-month guarantee. Overall, HomeServe seems to be a good fit for homeowners who want to avoid the unforeseen expenses of emergency repairs. However, before purchasing a service plan, carefully read the service agreement and note which repairs and services are included.

HomeServe Coverage and Plans

Coverage & Plans - 3.9 / 5

HomeServe's Cooling System Coverage averages $12.99 per month. It is not available in all areas, however, as HomeServe works with independent contractors. Service is scheduled by calling the 24/7 repair hotline and speaking to a representative. Although repairs are backed by a one-year guarantee, not all repairs are covered under the plan. The company does, however, include a list of both covered and not covered items for each service contract it offers. There is also a maximum benefit limit of $1,500 per 12-month term for the cooling system plan. Additional repair charges that over the benefit limit must be paid by the customer.

Plan Overview

Plan Types
Repair Plan
Warranty or Guarantee
Plans come with a 12-month guarantee based on the repairs.

Covered Equipment

  • Capacitor
  • Circuit boards
  • Internal fuses or breakers
  • Condensate pumps
  • Condenser motor/fan
  • Contactor switches
  • Delay timer
  • Fan controls and relays
  • Filter drier
  • High and low pressure switches
  • Limit controls
  • Refrigerant (excluding maintenance recharges)
  • Relays
  • Transformers
  • Valves

HomeServe Claims and Service

Claims & Service - 3.5 / 5

Claims are made directly with company representatives by calling HomeServe's 24/7 repair hotline, but are then serviced by local independent contractors who are licensed and insured. Coverage starts after a one month waiting period, except for renewals. Customers do not have to pay a deductible if the benefit limit has not been reached. HomeServe does not offer coupons or discounts.

Perks and Benefits

Free In-Home Estimate
Yes

Service Charges

Service Charges
Monthly Fee
Coverage Per Repair Incident
Customers do not have to pay a deductible.

HomeServe Customer Experience

Customer Experience - 4 / 5

Although HomeServe has 4.3 out of 5 stars and an A+ rating with the BBB, the provider has mixed reviews with the organization and on several other review platforms. This is perhaps because as a nationwide provider of home repair service plans, HomeServe depends on local contractors and technicians to provide the service. Consequently, it would be wise to research the company's local reviews before purchasing one of its service plans.

Reviews & Support

Customer Support
24/7 Support
Live Chat
BBB Rating
A+
Date Collected
2018-05-08

Company Profile

Full Name
HomeServe A/C Repair
Company Website
https://www.homeserveusa.com/
Headquarters
601 Merritt 7, Norwalk, CT, 06851

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Top Rated
  • As little as $139 per year with a 3-year HVAC maintenance plan
  • Maintenance plans include a 1-year guarantee on all repairs and modifications
  • Repairs and tune-ups have a 90-day warranty
  • Flexible financing options
  • Local heating and cooling professionals are licensed, insured and background checked 
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