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Howard Air A/C Repair Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
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Established more than 40 years ago, Howard Air is a family-owned company that provides commercial and residential heating and air conditioning services in the state of Arizona. The company not only sells HVAC equipment but also designs, fabricates, and installs the units. Howard Air offers services for every use whether it's residential, commercial, sales, service, installation, indoor air quality, or new construction.
 
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How is Howard Air rated?

Breakdown

4.6/5
Coverage & Plans
4.4/5
Claims & Service
4.9/5
Customer Experience

Overall Rating: 4.6 / 5 (Excellent)

Howard Air is one of the highest-rated air conditioning companies in Phoenix, Arizona. The company holds excellent customer reviews and was awarded the 2017 Torch Awards for Ethics (for the greater Arizona area). The company provides HVAC system maintenance and repair and also offers energy audits and air duct cleaning services. In addition, customers can apply for financing online.

Howard Air Coverage and Plans

Coverage & Plans - 4.6 / 5

Howard Air offers a biannual maintenance program. The benefits of this program are reminders when it's time to have maintenance performed, becoming a priority member, and 10% discounts on the cost of labors and repairs. Additionally, the company offers a "no breakdown guarantee" that ensures that your repair job will last. If not, the company will fix it for free (no trip charge, diagnostic fee or service call). All maintenance services are backed by the company's exclusive no breakdown guarantee as well. Also, Howard Air conducts energy audits and air duct cleanings.

Plan Overview

Plan Types
Preventative Maintenance
Repair Plan
Emergency Repair
Commercial Maintenance
Warranty or Guarantee
Rejuvenation Warranty: Howard Air offers a Rejuvenation Service, in which any parts the company has to replace along with labor are covered for three years. There is no fine print.

Howard Air Claims and Service

Claims & Service - 4.4 / 5

Howard Air offers same day service and 24-hour emergency a/c repair in Metro Phoenix. Also, the company offers several specials including waiving the diagnostic fee when customers call for a major repair (more than $88). For customers who suffer from allergies or breathing problems, Howard Air offers an air duct cleaning service. In addition, the company offers repair and replacement financing with Wells Fargo home projects.

Perks and Benefits

Free In-Home Estimate
Yes

Howard Air Customer Experience

Customer Experience - 4.9 / 5

Howard Air is one of the top a/c repair companies in Arizona. It has been on the market for more than 40 years and during that time has provided excellent service to customers. The company has won several awards including the 2017 Angie's List Super Service Award. Furthermore, Howard Air has a user-friendly website that includes videos, a blog, special promotional offers, and financing information.

Reviews & Support

Customer Support
24/7 Support
Schedule Online
BBB Rating
A+
Date Collected
2018-05-10

Certifications

NATE (North American Technician Excellence) Certification
Yes

Company Profile

Full Name
Howard Air A/C Repair
Company Website
https://howardair.com/
Headquarters
13235 North Cave Creek Road, Phoenix, AZ, 85022

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Top Rated
  • As little as $139 per year with a 3-year HVAC maintenance plan
  • Maintenance plans include a 1-year guarantee on all repairs and modifications
  • Repairs and tune-ups have a 90-day warranty
  • Flexible financing options
  • Local heating and cooling professionals are licensed, insured and background checked 
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