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Mission Air Conditioning A/C Repair Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
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Mission Air Conditioning is a licensed A/C and plumbing repair company servicing the area around Houston, Texas. Mission is a local, family-owned business that offers air conditioning repair, installation, and maintenance. Mission Air Conditioning works on most brands and models of central and mini-split air conditioning systems.
 
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How is Mission rated?

Breakdown

4.7/5
Coverage & Plans
4.3/5
Claims & Service
4.7/5
Customer Experience

Overall Rating: 4.6 / 5 (Excellent)

Mission Air Conditioning is a family-owned business that provides a/c installation and repair service in the Houston, Texas area. The company offers two maintenance plans for HVAC and a/c systems as well as diagnostic evaluations. Overall, Mission Air Conditioning enjoys excellent customer reviews and presents customers with a user-friendly website that contains a blog, videos, and e-store.

Mission Coverage and Plans

Coverage & Plans - 4.7 / 5

Mission Air Conditioner offers two a/c maintenance plans: annual and monthly. Both include priority service, extended repair warranties, auto-scheduling with service reminders, and discounts on repairs or new equipment. The company also offers standard tune-ups and diagnostic evaluations, as well as emergency repair services. Central a/c diagnoses are $79, mini split systems are $100, and commercial package units are $85 per hour. Additional fees apply for after hours, weekends, and holidays. New installations have an automatic one-year no-risk guarantee, and a one-year price match guarantee.

Plan Overview

Plan Types
Preventative Maintenance
Repair Plan
Emergency Repair
Commercial Maintenance
Warranty or Guarantee
Mission A/C Installation Guarantees: 1 year No-Risk Guarantee Within the first year, if you are not 100% satisfied with new equipment we have installed we will adjust the system at no additional cost. If after adjustments, the equipment is not operating to manufacturer's Standard we will remove it and refund your money 100%. 1-year Lowest Price Guarantee We believe our customers deserve high-quality air conditioning and heating systems at the best price. At Mission, we are so confident that you won't find a comparable heating and air conditioning system installation for less than we'll award you $50 on top of matching a competitors price. All we ask is that the comparison is a true comparative match. Installation & Workmanship Guarantee Our HVAC installation technicians are the best in skill, attitude, and workmanship. They will not smoke or swear at your home. They've been drug tested, They wear floor savers and clean up when they're finished. Your satisfaction with your heating and air conditioning system is their personal responsibility. If you're not satisfied with their performance, notify us prior "No Lemons" Guarantee The most expensive part of an HVAC system is the compressor. Should the compressor in your new air conditioner fail during the first five years (some 6 and others qualify for 12 years) of ownership or the heat exchanger in your furnace fail during the first ten years of operation, we will remove the "lemon" (not just the part) and install a new one (condenser or furnace) Five Year Comfort Guarantee We guarantee the performance of our HVAC systems to ensure your total indoor comfort. The AC system will provide at the thermostat 75F indoor temperature on a 98F summer day minimum. The heating system will provide at the thermostat 72F indoor temperature on a 34F winter day. If our HVAC system fails to meet these standards, we will make whatever modifications are necessary, up to installing a new system if necessary.

Mission Claims and Service

Claims & Service - 4.3 / 5

Mission Air Conditioning offers repair, installation, and maintenance services, as well as free in-home evaluations and online quotes. Though the company does not offer discounts for specific people or age groups, it does provide an automatic 10% discount on repairs, and $20 off any repair when customers use the hashtag #missionac on social media.

Perks and Benefits

Free In-Home Estimate
Yes

Service Charges

Service Charges
Repair
Diagnosis
Monthly Fee

Mission Customer Experience

Customer Experience - 4.7 / 5

Mission Air Conditioning is one of Houston's leading companies in HVAC system repair. Their website is educational, providing consumers with videos, testimonials, a blog, and includes a section where customers can review the company's services. As a customer-centric local business, Mission Air Conditioning enjoys great reviews for their a/c repair services as well as their customer support.

Reviews & Support

Customer Support
24/7 Support
Schedule Online
BBB Rating
A+
Date Collected
2018-05-10

Certifications

NATE (North American Technician Excellence) Certification
Yes
ACAA (Air Conditioning Contractors of America) Certification
No
EPA 608 Certification
No

Company Profile

Full Name
Mission Air Conditioning A/C Repair
Company Website
https://www.missionac.com/
Headquarters
523 Garden Oaks Blvd, Houston, TX, 77018

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Top Rated
  • As little as $139 per year with a 3-year HVAC maintenance plan
  • Maintenance plans include a 1-year guarantee on all repairs and modifications
  • Repairs and tune-ups have a 90-day warranty
  • Flexible financing options
  • Local heating and cooling professionals are licensed, insured and background checked 
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