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Service First A/C Repair Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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Service First Air Conditioning and Heating is an HVAC service and installation company that has been serving the people in the San Antonio area for over 20 years. With services for both residential and commercial customers, Service First offers air conditioning maintenance plans that can be tailored to the requirements of the client.
 
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How is Service First rated?

Breakdown

4.5/5
Coverage & Plans
4.4/5
Claims & Service
4.8/5
Customer Experience

Overall Rating: 4.5 / 5 (Excellent)

People who live in the San Antonio and New Braunfels regions of Texas should take advantage of the great reputation and range of services from Service First Air Conditioning and Heating. With an A+ from the BBB and other excellent online reviews, the majority of Service First customers are happy with the quality of the work from the technicians and the value of the service. Although their maintenance plan prices are not detailed on their page, Service First promises tailor-made plans based on the individual requirements and system size of their customers—we expect their prices to be in line with the costs of other a/c repair companies.

Service First Coverage and Plans

Coverage & Plans - 4.5 / 5

Service First offers air conditioner maintenance plans that are tailor-made to their customers' needs, although their website is not clear on the costs or all of the coverage. All plans include annual scheduled visits, 24/7 emergency repair, priority service, and discounts on repairs. Service First's maintenance plans effectively extend the warranty of your air conditioner, providing warrantied repairs and maintenance on units that are no longer covered by their manufacturer's warranty.

Plan Overview

Plan Types
Preventative Maintenance
Warranty or Guarantee
https://www.servicefirstactx.com/warranty/

Covered Equipment

  • Capacitor
  • Circuit boards
  • Internal fuses or breakers
  • Condensate pumps
  • Condenser motor/fan
  • Contactor switches
  • Delay timer
  • Fan controls and relays
  • Filter drier
  • High and low pressure switches
  • Limit controls
  • Refrigerant (excluding maintenance recharges)
  • Relays
  • Transformers
  • Valves

Service First Claims and Service

Claims & Service - 4.4 / 5

While options are not stated plainly on their website, Service First does offer air conditioner maintenance plans that are tailor-made to their customers' needs. They offer a 10% discount on repairs to a variety of groups, including veterans, military families, senior citizens, and students. Service First services nearly all brands and models and is also a good resource for purchasing a new energy-efficient air conditioner.

Perks and Benefits

Free In-Home Estimate
Yes
Coupons or Discounts
Veterans
Military
Teacher/Educator
Police and Law Enforcement
Student
Non-profit
Senior Citizens

Service Charges

Service Charges
Repair
Monthly Fee

Service First Customer Experience

Customer Experience - 4.8 / 5

Service First has received very positive reviews online for their attentive technicians and customer service. Their informative website allows online scheduling and contains an educational blog that gives customers instruction on DIY maintenance and other money-saving tips. As an accredited BBB business with an 'A+' rating, Service First has demonstrated that they actively resolve customer disputes; one of the best signs for a good experience with a business.

Reviews & Support

Customer Support
24/7 Support
Schedule Online
BBB Rating
A+
Date Collected
2018-05-14

Company Profile

Full Name
Service First A/C Repair
Company Website
https://www.servicefirstactx.com/
Headquarters
7814 Mainland Dr, San Antonio, TX, 78250

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Top Rated
  • As little as $139 per year with a 3-year HVAC maintenance plan
  • Maintenance plans include a 1-year guarantee on all repairs and modifications
  • Repairs and tune-ups have a 90-day warranty
  • Flexible financing options
  • Local heating and cooling professionals are licensed, insured and background checked 
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