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Total AV Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,682 Customer Comments & Reviews - see all comments
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Total AV is a fairly new, fully-featured anti-virus software suite with both a free and a paid version.

It uses very little of your system's processing power to run, and has a number of differentiating features from other similar products on the market, chiefly the fact that it provides a VPN.

Total AV software is compatible with all major operating systems and is sold at a very competitive cost.

Total AV is a fairly new, fully-featured anti-virus software suite with both free and paid versions. The company offers three different security packages: Essential, Pro, and Ultimate, which all come with a 30-day money back warranty. The antivirus has been downloaded over 8,000,000 times and offers 22 security tools and 14 security features.

It uses very little of your system's processing power to run and has a number of differentiating features from other similar products on the market, chiefly the fact that it provides a Virtual Private Network (VPN). 

Total AV software is compatible with all major operating systems and is sold at very competitive costs. The company also offers lower promotional prices to new customers for the initial term.

Total AV is a comprehensive antivirus software that provides real-time protection against malicious programs and other online threats. The software provides complete protection for you and your family, safeguarding your identity during activities like making online purchases.

Total AV is compatible with a variety of platforms, including iOS, Android, Mac OS, and Windows platforms. 

PRICING

Total AV offers a 30-day free trial. The company offers three security packages, each at varying prices and with a different selection of features to meet the security needs of all kinds of customers. 

The company’s most basic plan, the “Essential Antivirus” comes with a license for one device and offers protection against viruses, trojans, adware, spyware, malware, protection against phishing scams, identity and online purchase protection, and real-time antivirus protection. This package’s regular yearly-cost is $99.95, but first-time buyers can benefit from the software’s $19.95/year introductory price. After the introductory period ends (one year), consumers can renew their licenses for the regular cost of $99.95.

The “Pro Antivirus,” which is Total AV’s mid-level security packages, offers all of the previously mentioned features plus a “system boost” feature, which enhances your device performance, and another feature that removes duplicate and redundant files from your devices. This security package comes with licenses for three devices at an introductory price of $39.95/year and a regular, annual price of $119.95.

Finally, Total AV’s most comprehensive security package, the “Ultimate Antivirus,” comes with licenses for five devices and includes all of the features offered on the Essential and Pro packages, plus web security tools, advanced firewall protection, web browser cleaner and manager, and PC performance and optimization tools.

All three of these security packages include a 30-day money back guarantee and 24/7 technical support.

Plans

As mentioned in the pricing section of this review, Total AV offers three different security packages, each with its own set of features. The most basic plan is the “Essential Antivirus,” which comes with one license at an initial rate of $19.95. The mid-level plan is the “Pro Antivirus,” which comes with three licenses for the initial $39.95. Lastly, the most comprehensive package, the “Ultimate Antivirus,” comes with licenses for five devices at an introductory price of $69.95 for the year. 

Plans and prices summarized:

  • Ultimate Antivirus (5 devices) $69.95
  • Pro Antivirus (3 devices) $39.95
  • Essential Antivirus (1 device) $19.95

FEATURES

Total AV’s security packages include a wide range of features. These features range from the standard protection against virus, trojans, adware, and malware, to real-time antivirus protection and firewall protection.

The software’s design is sleek, straightforward, and very user-friendly. It displays six big buttons with commands like click to boost and click to clean for the software’s main functions: antivirus protection, system boost, disk cleaner, web security, password vault, and safe browsing (VPN).

One of Total AV’s great features is its “Safe Site” browser extension. This extension protects consumers from harmful phishing websites, which are websites designed to steal personal information. The extension uses an extensive database of known malicious phishing URLs to detect any dangers before it’s too late.

The software also lets consumers schedule scans, select what kind of scan they want the software to do, and how frequently they want it to be carried out. This is especially helpful for consumers who are forgetful or who simply don’t want to keep setting up reminders on their planners.

Below is a chart comparing all of Total AV’s packages and features:

 

Ultimate

Pro

Essential

Virus, Trojans, Adware, Spyware and Malware Protection

Protection against phishing scams

Safeguard your identity and online purchases

Real-time antivirus protection

Enhance your device performance with system boost

 

Remove duplicate and redundant files

 

Stay safe online with web security tools

 

 

Advance firewall protection

 

 

Web browser cleaner and manager

 

 

PC performance and optimization tools

 

 

30-day money back guarantee

24/7 technical support

 

OPERATING SYSTEM COMPATIBILITY

Total AV antivirus is cross-platform compatible and the company’s website states it can work on all of your devices. 

Specific OS compatibility:

  • Windows 7
  • Windows 8
  • Windows 10
  • Mac OS
  • Android
  • iOS

The software works on desktops, laptops, cellphones, and tablets.

SUPPORT SERVICES

Total AV offers 24/7 technical support and customer service. The company offers these services through email, telephone, and live chat on their website. Consumers can also look for assistance on the company’s webpage since they provide answers to frequently asked questions, as well as a “knowledge base.”

The knowledge base has a wide selection of support options including a general FAQ, installation guides for the software for each device, desktop tutorials, mobile tutorials, account and billing sections, guides for uninstalling and installing, and a troubleshooting guide. 

The company also provides customer support in the form of video tutorials and with a section of popular helpful articles that touch on topics like resetting passwords, explaining what viruses are, and installation difficulties.

List of support services:

  • FAQs
  • Knowledge Base
  • Phone Support
  • Email
  • 24/7 Live Chat
  • Tutorials

SUMMARY

Total AV is an antivirus software that is very capable of handling today’s increasing attacks on personal information and online transactions. Real-time protection ensures that your system is constantly protected against malware, trojans, and other viruses.

With increased use of smartphones and mobile devices, Total AV is able to extend this level of protection by supporting these devices. Its cross-platform compatibility allows users to protect different devices simultaneously by simply installing the software on any device.

Although not accredited by the Better Business Bureau (BBB), the company boasts an A rating with the organization. The company takes the time to reply to consumers’ comments and reviews on its BBB profile, which is an indicator of good customer service. Total AV is also rated on the customer review website, TrustPilot, with an “Average” score of 6.1/10. Most of the comments on TrustPilot are positive and it’s worth pointing out that the company also replies to customer comments, reviews, and complaints on this platform. 

If you would like to read more, check out our review of the 10 Best Anti-Virus Softwares of 2018.


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1682 Customer Comments & Reviews

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Pieter d
9/27/2018
Total AV is a company that cannot take no for an answer. They will reuse your bank details without your consent once they have it. They are a high pressure sales unit that sell a skin and keep trying to get you to buy more protection as their skin product does not do it- so much for Total AV


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jed
9/15/2018
the WORSE software and customer support i have delt with.. totalAV caused multiple crashes when it did it's first updated on my 1 week old custom built computer with 7 programs on it, complete system lock-ups forcing me to hard reset my machine when totalAV updated and now when my machine comes out of sleep makes me think that TotalAV could actually damage my hardware, support told me to uninstall windows defender and sent me tutorial on how to remove a program, i replied explaining windows defender is integrated into windows 10 and cant be uninstalled only disabled which it was from the start. they replied with the same email saying uninstall windows defender and sent me tutorial on how... Read More


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kathy w
9/10/2018
please, please stop your popups on my computer !!! I had asked you over a week ago to stop them and you said it would take a few days; however, I am still getting them !!! I have other coverage so I don't need yours. thank you very much !


Iris S
9/10/2018
how can I delete this and cancel all adverts on my laptop


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Peter V
9/2/2018
Total AV support sucks. The support guys are novices with very minimal knowledge for proper trouble shooting. I chatted with tech support about 5 times on each occasion and they kept giving me silly directives that would force me to restart my computer and disconnect the chat... restart your computer, login-logout and restart, etc... in the end when I had tried all their basic suggestions, the last tech support guy just disconnected me - that prevents the email chat from being archived !! My suggestion is to forget Total AV .... its probably run out of a shady garage somewhere.


Martin M
8/15/2018
Absolutely scam, I bought tis useless software one year ago for £19 or so., and you not have chance to delete your payment details from this scam site and today they take £119.94 without any announcement, not email nothing !!!!!! I am calling bank to stop this payment. Awful company!! stay away from this gangsters !


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James
8/11/2018
I downloaded it free. And it works just fine. Thanks Total AV!!!


M
Melissa
7/30/2018
I don't want it and it seems to take over my laptop so I can not get my windows defender to turn on


Maria L
7/23/2018
I am beyond shocked that Consumer Advocates seems to be giving this company (Total AV) a good review. The program did seem to be fixing some speed problems I was having with my computer, via use of their browser boost/refresh. But, to be honest, I probably could have been doing this on my own and saved my money (I had not realized how much having the browser be 'junky' could slow up my computer). But, that is where the good news ends. I have not felt well (disabled with heart problems as well) and so hadn't run the program in about a week. When I went to try and run it today, the desktop icon was suddenly gone . . . like nowhere to be seen. I searched the 'start' menu to make sure it... Read More


Richard P
7/7/2018
I keep getting billing. four charges on last credit card bill. I am not good with that and would like out. That is, quit anything that will bill me again. Richard P. McDonough. 92604



Top Rated
Our Partner
  • Real-time security and advanced firewall
  • Protection for all your family
  • Safeguard your identity and online purchases
  • Complete control, quarantining, flagging, and eliminating cyber threats
  • 30 days money back guarantee
  • System booster
  • Supports PC, Mac, iOS, and Android