Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Best Buy Appliance Repair Review
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Best Buy is an American consumer electronics retailer headquartered in Richfield, Minnesota. More than 70 percent of the US population lives within 15 minutes of a Best Buy store. The company carries all sorts of electronics including televisions, computers, and major home appliances among others.
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Customer Comments & Reviews
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If I could give 0 stars I would. I bought an Insignia (Best Buy Brand) refrigerator and stupidly bought the extended geek squad warranty. The fridge is 6 months old - it broke - service came out 2 weeks ago& said they need a part and they would be back in a week. One week later they said the part was on backorder and they would let me know. Just got a text today saying the part "is supposed to be mailed in 3 weeks". I have callled BB about this to no avail - YOU HAVE TO WAIT 30 DAYS FOR IT TO BE REPAIRED - AND THEN THEY WILL ONLY REPLACE IT. So i will be without a refrigerator for 30 plus days (they won't discuss replacing it until 30 days have expired) and then they are going to... Read More
I am sooooooooooooooooooooooooooo mad with that company. Lord help me. I bought a fridge and on the first day she started making noise, I can not talk to any attendant, more than 1 hr waiting on the line and nothing, the guy who delivered broke my house door and left. He did not give me the installation kit that I paid for. Never buy anything in that store. Garbage.
Ordering the full suite of kitchen appliances in store went pretty quick and our Customer Service Jeremy W. rep at Pac Sales in Richfield, MN was great. Unfortunaly, that's where the great experience ends. Customer service from there on out has been horrible. The delivery guys showed up, and broke the plug on the range. Which then I was expected to call and to reschedule delivery. This process took 2 weeks and 4 phone calls. The fridge door was scratched in delivery by Geek Squad agents, and the plastic vent cover on bottom cracked. I was told by the agents that I would need to simply call a number to receive new parts or a gift card. If only it were that easy! Instead I'm 2... Read More
It took a MONTH to get our refrigerator repaired under warranty. I would not recommend purchasing extended warranty for a refrigerator because you NEED it fixed immediately, not 4 weeks later. There's no expedited service even though you're losing your food in the freezer and refrigerator. So save the $150 or whatever it costs for the warranty, and use that to pay your local appliance repair guy who could fix it faster.
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor