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Re-Bath Bathroom Remodel Review
ConsumersAdvocate.org
23 Customer Comments & Reviews - see all comments
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Re-Bath is a bathroom remodeling company whose franchised businesses offer customers complete design, removal, and installation services in over 150 cities across 48 states. Re-Bath's remodels and renovations feature their own products and fixtures from partner companies. Re-Bath is a subsidiary of Home Brands Group LLC, a company that operates several home improvement franchise brands.
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23 Customer Comments & Reviews
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I would never recommend this company to anyone as I had a 100 percent better experience with another company. First my salesperson lied to me twice. She said there was a sample of what I had selected at their showroom and there was not. Also she said that they are booking out till November which is OK as I can bid time off work. Well November was almost over with no communication till I called and encountered the rudest employee telling me that it was 18 weeks from measure. In fact so rude I didn't even want Rebath in my house. There is nothing in my contract that says that. I changed order to antique bronze but got a call that its fixtures was not available only to find out later that it... Read More
I'm very satisfied with my walk-in shower. I had no serious issues from start to finish. It is pricey! Ample color choices and NO MORE TILE TO CLEAN!! No dirty construction mess, job complete in 1.5 days. I will most likely use them again for my 2nd bathroom.
Worst consumer experience of my life. The contract I signed on the sales reps tablet was not what I was emailed later. Rebath would not honor what I was promised because the only proof was on their tablet. After 3 months and $14,000 I have an entirely plastic bathroom and an unusable shower. Any complaint about timing, materials, or quality of work was written off as buyers remorse. Funny how I have remodeled my entire house including kitchen, 2 bathrooms, roof, siding, windows, and more and my only remorse has been using Rebath!
I contracted with Re-Bath thru Josh a few weeks ago. His visit went very well as he was prepared to answer all questions and was professional in his presentation of the Re-Bath product line. I decided to review him prior to installation. I will review again during and after to let you all know if the rest of the process is as good as the salesman.
Ray and Roberta
11/5/2023
Excellent! From start to finish Re-Bath did a great job on our old bathroom . Josh and Chris from the Providence office worked so hard and stayed until the job was complete and we were happy. Their foreman John worked right along side of them, making sure everything was perfect. They were professional, courteous and very efficient and cleaned up as the worked too! I would recommend this Team to anyone looking for an old bathroom remodel. 10 Stars!
Re Bath came highly recommended by a family member. We put our trust in them and contracted with ReBath. We have made several complaints about the shower floor popping noise and the that the shower shelves do not drain. I took copious notes when the sales man was at our house and things we were told were not done. I also take offense to the fact that after spending 35000.00 on a remodel, the cheapest shower heasd was put in and that was after we complained that the shower head was not the type promised. We have emailed and phoned multiple times and keep receiving the promise that we will be contacted to resolve the issues brought up. This has not been done. Even though theshower looks... Read More
We hired re Bath to remove the original builder installed bath and glass doors. A few days after completion I noticed that the glass on the door was much too thin and so we contacted the local office in Washington state and complained. They said that someone would get back to us. I followed up several time but up to now 3-4 weeks later we have had no communication from them, Obviously they are not interested in customer satisfaction;
Placed a full bath remodel order with ReBath on September 01, 2021, with two key understandings: 1. The remodel would be complete and ready for family holiday vacation in November 2021, and 2. The service quality level was guaranteed by a bank that would stand behind me if there were any items not meeting expectations. I did some quick research online, asked others who i knew had used this company and found glowing reviews, so I signed their contract. Within one week, the nightmare began. The assigned "project manager" told me during his first meeting that he was not a project manager and would only coordinate and be responsible for installation of ReBath specific items. Therefore, my... Read More
Tim Stewart of Re-Bath did an outstanding job installing my new shower. He arrived on time each day, was professional, answered all my questions and was very professional. I highly recommend using Re-Bath. They installed a new shower for my husband approximately 6 months ago and it was another great job done!
Will change review to 4 stars if they make it right regarding the wall cabinet. Had two bathrooms totally redone by Rebath, they began work on a Monday. The first four nights we stayed in hotel as they started on our master bath, we were prepared to stay through the entire remodel. By Thursday we were told we could use the master shower, main bath completely torn apart, we decided to come home. There was a problem with cabinet over the toilet, shoddy painting and patch work. Rebath stated they would replace, it would be remade. Bathroom completion ran a week longer than planned, annoying but not unexpected as there were some unexpected issues; subfloor rotted, plumbing clogged. There... Read More
Top Rated
Our Partner
- Tub to shower conversions
- Walk-in tubs
- Solid surfaces that won't stain or scratch
- Free in-home consultation and estimate
- Military and senior discounts
- Flexible financing options
- Limited lifetime material and labor warranty