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Blinds.com Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
83 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company not only offers traditional blinds, shades and drapes, but also unique window coverings such as skylights and arches. Blinds.com enables customers to customize blinds and shades online. Customers can DIY or, with Blinds.com's professional measure and install program, they can receive the same level of service as an at home or in-store shopping experience.
 
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How is Blinds.com rated?

Breakdown

0.0/5
Inventory
0.0/5
Services
5.0/5
Pricing
0.0/5
Warranties and Return Policies
5.0/5
Customer Service
0.0/5
Shipping

Overall Rating: 4.8 / 5 (Excellent)

Blinds.com not only has one of the most varied and comprehensive inventories of the online blinds retailers, it makes it simple for buyers to search for exactly what they want. Its comprehensive, easy-to-navigate website allows customers to search not only by brand and type, but by purpose, which gives first-time buyers the type of guidance they would find in a brick-and-mortar store. Blinds.com also offers professional measure and install services in select markets, and is expanding to eventually offer the services nationwide. Each product page is accompanied with information about the type of blind/shade and what it's best for. In addition, Blinds.com has plenty of educational materials about everything related to window coverings and clear instructions on how to measure for their products. The company also gets points for its 100% satisfaction guarantee and its SureFit™ program, where they will replace the blind free of charge (and will pay for shipping) if the blind doesn't fit, even if it's due to a customer's mistake in measuring. Additionally, they provide a pretty comprehensive 3-year warranty on all its products. As to the drawbacks, customer accounts of their experience with Blinds.com is mixed. There are more than 60 complaints filed with the Better Business Bureau, claiming mixups in orders, poor quality products, and misinformation from customer service. However, given the size of the business, this number of complaints remains on the low side. Additionally, although they obtained a mediocre 5 out of 10 on the website Trustpilot, they do have plenty of good reviews from customers praising their customer support representatives and the ease and speed of the process. Overall, Blinds.com's comprehensive inventory (which includes options for odd-sized windows, arches, and skylights), smartly designed website, and dedicated customer service keeps it at the top of the field when it comes to online blinds retailers.

Blinds.com Products & Services

Products & Services - 5 / 5

Blinds.com has one of the most comprehensive inventories of online blinds retailers. They carry blinds of pretty much every material, in addition to roller, motorized shades, draperies, shutters and options for odd-sized windows like skylights.
Types of Blinds
Wood Blinds
Faux Wood Blinds
Mini Blinds
Vinyl Blinds
Fabric Blinds
Vertical Blinds
Types of Shades
Cellular Shades/Honeycomb
Roller Shades
Solar Shades
Bamboo/Woven Wood Shades
Roman Shades
Sheer Shades
Dual Sheer Shades
Pleated Shades
Additional Items
Custom Draperies
Outdoor Shades
Skylight Shades
Vertical Cellular Shades
Sheer Vertical Shades
Panel Track Blinds
Drapery Hardware
Wood Shutters
Faux Wood Shutters
Installation
Yes
Child Safety Options
Yes
Guaranteed Fit
Yes
Customization Options
Blinds.com offers custom-made blinds for all windows, including odd-sized windows like skylights and arches.

Blinds.com Pricing

Pricing - 5 / 5

Because Blinds.com's inventory is so extensive, it's possible to find options for every budget. They offer free shipping on all 48 contiguous states on most orders and provide a satisfaction and a SureFit™ guarantee. With the SureFit™ guarantee, if the blinds do not fit, they will take them back, make new ones and ship them for free, even if it was due to a customer mistake in measuring. They also provide a 3-year warranty (see below for the fine print) on all their products.

With the SureFit™ program, customers may need to pay if there's a difference in price between their old and new blind, or if the new blind requires a shipping fee (depending on the size of the window covering or the shipping location).
Free Samples
Yes
Free Shipping
Yes
Satisfaction Guarantee
Yes
Online Estimate
Yes

Blinds.com Customer Service

Customer Service - 5 / 5

Blinds.com has an A+ rating with the Better Business Bureau, with approximately 60 complaints filed against them. Most of the complaints involved problems with the product they received and mixups with orders. Additionally, the company received a 5 out of 10 score with the consumer review website, Trustpilot. Although the score is in the middle range, the company did receive positive reviews as well, with many customers praising their customer service and easy delivery process.
BBB Rating
A+
Number of BBB Positive Reviews
6
Number of BBB Negative Reviews
12
Trustpilot Rating
5.0 out of 5
Date Collected
2018-07-31
Customer Support
Phone
Email
Live Chat
How to Guides
Video Support
Order Tracking

Company Profile

Full Name
Blinds.com
Company Website
https://www.blinds.com/
Headquarters
10255 Richmond Ave., Houston, TX, 77042

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83 Customer Comments & Reviews

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josenavarro72
3/23/2020
Terrible experience with Blinds.com customer service. I was told when we paid for blinds installation that the blinds could be delivered to the installer's address which was a potential good back up for us. We decided to use the address of the home we are closing escrow on instead. Well, due to current lock down in place in California due to Coronavirus our closing date has now been delayed for at least 2 weeks. I called blinds.com to ask them to change the shipping address of our blinds delivery to the installer's address and I was told no that that was not allowed, even though I was told it was allowed when initially ordered the blinds. I then asked if blinds.com could delay delivery... Read More

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Official Response

Company Rep of Blinds.com
Hi Jose, I'm so sorry this is happening. Unfortunately, due to current events, our installation team members in California are not able to receive packages or resume normal business at the moment. Our factory located in California is also currently unavailable and this will delay the time your order is shipped. We just received this update yesterday about the factory and we're receiving new updates daily. We may be able to reach out to the shipper (most likely will be FedEx or UPS) to ask for a vacation hold as well. This will extend the time you are expected to receive the blinds. Please send me a message at SocialCare@blinds.com and I can look into this further for you. We're happy to do all we can to help during this time! -- Robin U., Blinds.com Social Care Team
rishl
3/10/2020
Since blinds.com gets so many positive reviews, I can only assume that the rep (Ayesha) that was helping me was the problem here. From the beginning there was a communication disconnect and an issue with how my profile was set up. Multiple communications were delayed, and many questions were not answered unless I pressed. I clearly addressed my frustrations and was met with an email full of reasons why the issues were my fault, instead of resolutions. To note, I did have a large order with 21 windows, which I think was more than this rep was ready to take on. I gave the rep my budget, and she came in $2000 over. When I went into the site, I was able to get all of my requests within my... Read More

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Official Response

Company Rep of Blinds.com
Hi Richelle, I'm so sorry we let you down. I just responded to your previous reviews and want to make sure you saw it! This isn't the kind of experience we strive for and we never want you to go through something so frustrating. I'd love to take a further look, forward this to our management team and help in any way I can. Please send me a message at SocialCare@blinds.com and I'll look into this further for you! -- Robin U., Blinds.com Social Care Team
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Susan L
1/10/2020
Wonderful experience! I find it hard to believe that some folks have not had a good experience. We ordered 8 blinds, different sizes for different rooms and every single one of them fit perfect and looked great! They are even better than the ones we had up. I have recommend BLinds.com to all my friends and family. I wish I could show you photos, you would be very impressed.

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Official Response

Company Rep of Blinds.com
Thank you so much for the review, Susan! We're so glad to hear how great your experience was! Please let us know if there's anything else we can do for you - we're always here to help!
Al B
12/26/2019
Terrible experience and terrible customer service. Wasted $150 on window treatments that did not fit, and when I reached out to customer service to remedy (THEIR) error, was told that I would have to spend 400 more dollars on window treatments that were on sale on the site for $350. Forever lost my business.

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Official Response

Company Rep of Blinds.com
Hi Al, I'm so sorry you've had this experience. I just responded to your previous reviews and please let me know if you have any questions - I'm here to help! -- Robin U
ssamineni009
12/26/2019
Blinds.com claims professional measure and install service available, it's extremely unreliable. 3rd party install service is not reachable. If you are looking for professional measure and install service , then it's better to avoid blinds.com.

Social T  
Official Response

Company Rep of Blinds.com
I'm so sorry you've had this experience with our installation service! I'd love to look into this and help anyway I can, as well as forward your experience to our management team to review. Please send me a message at socialcare@blinds.com and I'll look into this for you! -- Robin U
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Eth M
10/12/2019
Ordered mini-blinds for the living room, dining room and kitchen in a rental property. The fall sale made the price very attractive plus free shipping to boot. I measured for internal installation very carefully before submitting my order. The order came in a week earlier than expected, and the blinds were wrapped and shipped in strong packaging to avoid damage. The installation was a snap and we used the online instructions which were easy to understand. My husband installed all three in less than an hour. Plus the quality of the blinds were top quality. No problems whatsoever, and I would order from Blinds.com again should the need arise.

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Social T  
Official Response

Company Rep of Blinds.com
Hi Eth! We're so thrilled to hear about your great experience! Please don't hesitate to reach out if there's anything else we can help you with!
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Terri B
10/8/2019
First, the plantation shutters I ordered are beautiful and came so carefully packaged. However, when we installed them, not only were there no directions in the packaging, but the online instructions were pretty darn skimpy. We had to guess at some of the steps. Then, once installed, the right hand side of each set would not close properly. On the larger, 7 x 4 foot window, I actually have to lift the right side about ¼ to ½ inch in order to "force it" over the window sill so it will shut properly. It's very tight and feels as if it will break if I do this too many times. Since I do want to open and close the window for ventilation, this is a huge problem. When I called the help... Read More

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Official Response

Company Rep of Blinds.com
Hi Terri, it sounds like we've really let you down and I'm so sorry! I'd love to look into this and help make this right. Please send me a message at SocialCare@blinds.com and I'll do everything I can to turn this experience around for you! -- Robin U., Blinds.com Social Care team
rebeccabahan
6/21/2019
This is the WORST customer service I have ever experienced. After spending thousands of dollars on blinds for my sunroom and house, the product was never delivered. I called many times and was told the blinds were at a freight company called Estes and "Blinds.com can't do anything to help... you have to call the freight company". We called the freight company many times and they never called back. When we finally did get ahold of them, they indicated that they didn't have our phone number or any way to contact us...?! THEN, they indicated that they wouldn't be delivering to our area for another 14 days. It's been 31 days and we STILL don't have our product and Blinds.com will not... Read More

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Official Response

Company Rep of Blinds.com
Hi Rebecca, I can't apologize enough for the negative experience you've had. I can imagine how frustrating it's been to wait on your order for this amount of time! I'd love to look into this and help any way I can. Please send me a message at SocialCare@blinds.com with your phone number and I'll look into this right away. /Robin U
Pamela Z
5/23/2019
Terri Wallace in is the best salesman that I have ever had the pleasure of dealing with. He is extremely knowledgeable, patient and makes sure that you have exactly what you want. He helped me with all the windows in my house. I am thrilled with the results. I spoke to a wonderful manager named Collin and believe me, these guys put customer satisfaction at the top of their list. I highly recommend these guys and this company. You will not be disappointed. They have great promotions around the holidays and the prices are way better than I can elsewhere. Plus their measurement and installation guys are really nice and knowledgeable as well. I live in Katy Tx which is close to Houston Texas/

Antoinette O
4/28/2019
I waited 3 weeks for an appointment just to get blinds measured. When the day came, I waited and no one ever showed up. No one ever called to apologize for wasting my time and not showing up. I am now waiting for a refund for the fee that I paid upfront for someone to show up.

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