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Blinds To Go Blinds Review
ConsumersAdvocate.org
29 Customer Comments & Reviews - see all comments
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Blinds To Go is a Canadian-based manufacturing company of custom made blinds and shades, with over 80 franchises throughout the eastern U.S. and Canada. The company supplies the largest selection of blinds and shades in North America at low, factory-direct prices. Blinds To Go has serviced the window treatment industry for over 60 years.
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29 Customer Comments & Reviews
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Buyer beware! The worst company and products I've literally every been a customer to. It's almost not believable. This is a true, accurate, logical review. I bought roller blinds for my home a few years ago. Since then I have had to physically myself take them in for repairs approximately 10 times. They have broken that many times. This is a real number. Finally after years of this I asked for a new replacement instead of a repair which they did. Literally this very first day I received the new roller blinds, one snapped, rolled up, and feel down to be completely broken! On the first day! FYI - I also used this company for a second home I own about 2 years ago and with a... Read More
Blind to Go puts their convenience as their first priority. Customer service and satisfaction are last. The installation of the blinds I ordered has been postponed twice. Until now, the blinds are not installed yet. IT has been about a month. The blinds are fully paid. When I call the Blinds to Go store I ordered from, nobody picks up the phone. When an employee picks the call, I consider it a lucky day (very rare).
I am satisfied with my purchase; however, not the installation process, nor the customer care provided by the design consultant. The biggest complaint I have with Blinds To Go is the customer service of the design consultant. The first installment appointment was never installed into the appointment computer. Called customer service and there was no record of this appointment (and I changed my schedule t accommodate them). After speaking to the design consultant, she said she would talk to corporate about compensation for my troubles, but only after the job was complete. Another installation appointment was scheduled, again disrupting my schedule. This time the installer claimed to have... Read More
Worst experience ever. The sales person at the Kirkwood Highway was very nice to work with, however the manger needs to brush up on customer service. We paid an extra $200 + for measurements and they had to come out 5 times becasue the measurements were off or the wrong track was provided. Every time I called the manager, she would say "I will take care of it personally and call you back," never heard from her once. They finally installed the blinds today (6 months after the order) and still two pieces were missing (not sure when they will be in .) I was able to work with a customer service rep. in Canada and he provided communication as to where things stand and what was going... Read More
I am extremely satisfied with my purchase! The cascade blinds are absolutely beautiful and so are the shutters. They add so much beauty to my home which was completely remodeled after a devastating fire, and I have received countless compliments. The sticker price (cost) was a shocker initially but the results prove it was well worth the investment. I was also pleased with the customer service provided by Regine at the Colombia, MD store. She responded to my concerns and selection changes, (which were numerous) professionally and efficiently .throughout the process. The installer's explanation regarding operating the remote was a bit hurried but I figured it out! Would highly recommend!
This is now my 4th review. I FINALLY got my blinds after they sat in the shop for a month all to the tune of over $10,000 which didn’t include my measuring costs for all my windows. No matter what they say, the color in my upstairs belongs downstairs and the downstairs aren’t even a color I ordered. All go behind expensive drapery and though I actually brought the two different drapes to the store to match them with Andres, and sent them pictures for the second time, they just emailed me back “too bad”. That’s not they’re exact quote but it’s what the end result is. They did not care that I had previously heard from the owner nor that I contacted they’re corporate office in... Read More
My experience so far is far has been very negative. At first the saleswoman was very good. Then came the technician to take measurements. I was taken back by this man : a) by his mannerisms which were far from professional. b)Taking measurements I could see that the tape wasn't even straight. He talked a lot but was saying nothing. I texted my concerns to the saleswoman who replied "he is one of our best installer". When the time came for the installation, to my dismay but not to my surprise, the blinds didn't fit. Too wide, they hit one of the window on the sides, the 3 top railings were so tight that they buckled there was no room for the clips to hold the ropes so he put the clips... Read More
One of my Blinds to Go living room blinds is already broken after approximately 2 years. I cannot get through on the Eatontown, New Jersey telephone. The blind has a lifetime guarantee. Now the blind has to be taken down, and brought into the store for repair. They will not send out a repair person to my home. I doubt if this blind will even fit in my car. The previous blind lasted for years without problem.
Our consultant Afnan Kaid , the West Hunt Club Store in Ottawa , was extremely helpful and knowledgeable. She was very friendly and outgoing and made our shopping experience very enjoyable.
Buyer beware. I had a terrible experience with Blinds to Go. I ordered and paid in full in November 2020. After several mishaps with ordering, availability and a sales rep that claimed my phone “didn’t work,” I was told I’d have the blind in “3 weeks.” (Which would have been 3rd week of December). When I followed up again, the date moved to March. Fast forward and they finally installed it on March 23, 2021 and it’s a piece of crap. Close to $800 and it looks like something from a Dollar Store. The quality is bad, the components are cheap - everything about it is subpar. The installer was extremely rude and rushed through the installation. I can’t get a response from the company. Bottom... Read More
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#1 Online Retailer of Custom Window Coverings
- Professional Measure & Install Services Available
- Free, Expert Virtual Design Consultation on Your Time
- Up to 10 Free Samples, & Free Shipping
- 100% Satisfaction Guarantee