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Blinds To Go Blinds Review
ConsumersAdvocate.org
29 Customer Comments & Reviews - see all comments
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Blinds To Go is a Canadian-based manufacturing company of custom made blinds and shades, with over 80 franchises throughout the eastern U.S. and Canada. The company supplies the largest selection of blinds and shades in North America at low, factory-direct prices. Blinds To Go has serviced the window treatment industry for over 60 years.
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29 Customer Comments & Reviews
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I ordered a blind for my window on January 11, 2021. I was told the blind will be ready by the end of January or the second week of February. Up to date we are almost to the end of February and still waiting for the blind.
Every time I call to find out the status of my order, they give a different date for the blind will be ready. The last date was 3/18/2021. So far, four weeks waiting, and still no sign of the blind.
Absolutely terrible experience with Blinds to Go. I would rate them in the negative so I do not know where their 4.4 comes from. They installed my blinds a year ago and they still are not fully installed nor do they work. I have had blinds out for service since August 2020. They schedule appointments, then do not show. They tell me they will follow up and give them a day or two but you never hear from them again. When I private message them they do not respond. I have pictures of everything. They keep asking for an order number but they never gave me one - delay tactics even though I have copies of the checks. My next step will be the Better Business Bureau and then I will keep going.... Read More
Very disappointed. I ordered 5 rolling blinds (3 regular and 2 blackout) in a store. The next day came to the store and change my order to all 5 regulars, get the new order printed out. After installation man took measurements, I got a call from store to confirm new measurements, it was a bit different that estimated so the price changed a bit. When blinds were installed, I figured out that my order wasn’t changed, and I got 2 blackouts. I called to the store, they said I changed the order back to blackout during the last phone call, which I did not. Then I went to the store and they agreed that I didn’t change the order back during phone call and promised me to call back, which never... Read More
Blinds to Go knows my issues already. 1) First install date-no show-no call. Waited all day. 2) Blinds weren't actually ready. I was not notified. 3) Second install date-parts were incomplete. No hinge pins or rail magnets. 4) Missing parts shipped within 2 days to installer. 5) They would not prioritize my install. Had to wait over two weeks more to reschedule. 6) Trouble at actual install. Either a wrong measurement to start or manufacture error. The frames extend beyond the window trim. It was over 2 months for plantation shutters for two double windows. There are no appointment confirmations or status updates. Calls to customer service are a joke. You can't get... Read More
WARNING - I had a terrible experience with Blinds to Go. I ordered a simple vertical blind for my living room, and it was manufactured incorrectly TWICE--completely the fault of the sales person on their 800 # and the guy they sent to do the measuring. Each time, there was a delay in the delivery only to get the wrong blind again. I spent HOURS on the phone, complaining and waiting for satisfaction. It took TWO MONTHS until it was delivered correctly, and although the product was on promotion by that time, the company failed to credit me appropriately for the difference. I am still waiting for Customer Service to get back to me. Don't rely on their 2-week promise to deliver--use... Read More
Terrible customer service, they do not answer the phones for answers. they charged my card three times had to put a dispute in with cc. They never gave back refund as of today. Terrible business DO NOT BUY FROM THIS BUSINESS !!!!!! never called or e-mailed when my order arrived in store. terrible....................BUYER BEWARE!!!!
I placed my order with Blinds To Go at North York store in Toronto, Ontario. My order was full service; professional measurements, manufacturing and installation. When I reported issues with my skylight blinds after 3months, installer came and remove the blind and send it back to the store. After that no response received by either store or installer. After multiple follow-up and visiting the store, I still don't have any resolution and today is over 5 years and NO BLINDS... I don't recommend the product nor services. I have been telling same to my all friends and family the same. Blinds To Go Location: 3295 Dufferin St., North York, ON M6A 2S7 Store Manager: Gnana Shree Vullanki... Read More
I ordered a shade from Blinds To Go because the one I had in the window popped a string. It was a top down/bottom up accordion shade. I called BTG to see if it could be repaired and after learning that I would have to ship it them if I wanted it repaired, I decided to just buy another. They based the measurements on the previous shade I received from them. When the shade arrived it did not fit the window frame. It was too wide for the window. I called BTG and they insisted that they use the previous measurement and that I would have to pay $50 to have the shade picked up and another $50 to have it delivered again. The error could not have been mine since they used the measurement... Read More
We ordered cordless blinds and were supposed to get a clip to be able to list the blinds up - no clips were delivered. apparently they aren't made any more but no one bothered to tell us. Also, they tried to overcharge us for delivery. And now I'm waiting over a week for them to come and fix one of the blinds that fell off.
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