Fusion Connect Business Internet Review

Reliability

Fusion Connect provides service level agreements guaranteeing 99.9% uptime for its business internet customers. This is on par with the rest of the industry and should be reassuring for business owners as uptime is usually crucial to companies' bottom lines. Fusion Connect maintains this high uptime even for businesses that upload and download large volumes of data every day, so it's a great choice for enterprises and businesses that spend a lot of time online every day.

Availability

Fusion Connect business internet is currently available in 35 states across the country. It offers broadband, fiber optic and wireless broadband internet services, but the actual options available to you depend on where you live. The best way to find out what's available to you is to enter your company's address on Fusion Connect's website. This will pull up a list of all the services available to you so you can compare them side by side and decide which is the best choice for your business.

Customer Service

Fusion Connect isn't as well known as some of its competitors, so it didn't feature in the American Customer Satisfaction Index (ACSI) Internet Service Providers study. But most of the customer reviews of the company that are online are positive, which isn't usually the case with internet service providers. If you have any questions about the service you'll receive, it's not a bad idea to reach out to the company to discuss them before you sign up. This might not be a bad idea anyway since it offers so many different types of internet. A representative can help you figure out which plan will suit your business the best.

Contract Flexibility

Fusion Connect requires its customers to sign two- or three-year service contracts. This used to be pretty standard practice in the industry, but many companies have moved away from this in favor of a pay-as-you-go system. You may not mind the contract as contracts also lock in your rate for a certain period of time, but this is something to weigh when comparing your options. You'll probably have to reach out to Fusion Connect to discuss pricing, so this is a good time to ask about contracts as well.