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Sideline Business Phone System Review


ConsumersAdvocate.org Rating: 2.9 / 5 (Average)
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Sideline is an app offered by California-based Pinger inc. Developed with small businesses in mind, Sideline allows users to add a second line to their smartphones. Free for individuals, Sideline’s business and team features are available for a monthly fee. Paid-for elements include wi-fi backup, ad removal, and prioritized customer support.
 
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How is Sideline rated?

Breakdown

4.0/5
Technology
3.0/5
Features
3.8/5
Integrations
3.0/5
Support
0.0/5
Pricing

Overall Rating: 2.9 / 5 (Average)

Sideline uses their customer's existing cell phone network for their calling app, thereby simplifying the creation of the business phone system. They offer both Individual and Enterprise plans for a variety of business needs, at a low cost. However, Sideline lacks many of the integration and additional features that are fairly common with other providers.

Sideline Offerings

Phone Systems
Mobile
PBX Hosting
Cloud

Technology - 4 / 5

Relatively unique among all the providers we cover, Sideline uses their customer's existing cell phone network for their calling app. Their service can also be toggled between the phone's mobile and internet networks, although WiFi calling is typically less reliable. Since Sideline does rely on the carrier's cell plan, it's best to make sure that the plan has unlimited minutes. Similarly, though Sideline uses the carrier network for calls, data connectivity is required for general functionality, as it works through the cloud. Porting, or transferring a number from Sideline to your network carrier is very simple.

Sideline Features

Administrative Controls
Call Logs
Live Receptionist
No

Calling Features

  • Voicemail to Text
  • Voicemail to Email
  • Business Texting

Features - 3 / 5

Sideline's features are a little on the light side in comparison with larger business phone solutions. They do offer an auto-attendant service for their Enterprise plan, with a two-line minimum. For the same plan, their voicemail to text add-on is $2.99 per user. They also offer voicemail to email, business texting, call logs, and an instant directory, so the whole team automatically has each other's number.

Sideline Plans

Plan Individual Enterprise
Minutes Uses Cellular Plan Minutes Uses Cellular Plan Minutes
Lines 1 Variable
Price $9.99
Per Month 		$9.99
Per Line/Month

Plans - 4 / 5

Plans with Sideline are very straightforward and always $9.99 per line per month, regardless of whether it's an individual plan or an enterprise one. Optional add-ons include ad removal, auto-attendant, salesforce integration, international calling, and voicemail to text. There are no limits on usage, unless the carrier has them, since Sideline works directly through your cell phone plan. It's important to remember that calls are not free.

Sideline Integrations

Integrations

  • Salesforce

Integrations - 3.8 / 5

Sideline does not offer much in the way of integration. The company provides complimentary Salesforce integration for its Enterprise plan for businesses. This allows customers to access contacts and leads, log business communication, and work or collaborate from anywhere in the world.

Sideline Support

Free Trial?
Yes
BBB Rating
A+
Trust Pilot Rating
7.7 out of 10

Support - 3 / 5

Sideline offers a seven-day free trial for their Individual plans, and a thirty-day one for their Enterprise ones. As the system itself is quite simple to set up, they don't offer contact with live agents or online chat, but their FAQ sections is quite comprehensive.

Contact & Additional Information

Homepage URL
https://www.sideline.com/team-solutions/
Date Collected
2017-08-17

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Customer Comments & Reviews

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R
Ralph H
3/8/2023
Every few months you have to contact customer service to have your Sideline number "refreshed" or you'll miss calls because your phone won't ring. If you don't mind looking unprofessional to your clients or repeatedly fixing Sideline's bugs for them, this is the app for you.

J
Jeremy B
5/11/2019
I have not had any problems with this app and it has worked perfectly fine. It's annoying with all the nonsense calls I could screen at the office but having text ability away from the office works great. I just wonder if I can cancel my OOMA service from where I ported the number or not?

Mauricio M
4/26/2019
The customer service is horrible. I am trying to port my number out and they are holding it hostage. They will not give me an answer. I used this number before sideline and ported into sideline and they will not get back to me. I am considering hiring an attorney at this point. all they tell me is I have escalated your request. this is ridiculous. I will make sure to let everyone know how horrible this company is.

M
Mary
11/2/2018
DO NOT GET this app. lots of problems-- problems with incoming calls, the calls cut out when call waiting, frequent voice distortion, and the team number feature causes problems so you can't use it if you want other things to work. Thee customer service agents refuse to even tell you their names, let alone help. You're better off elsewhere.

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