We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more
  1. Home
  2. Car Warranties
  3. Carchex Review

CARCHEX Car Warranty Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
24 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Established in 1999, CARCHEX is a top provider of car consumer automotive products and, in addition to its extensive car warranty services, the company also offers auto inspection, insurance, and financing.

An industry leader since its inception, CARCHEX has continued to grow exponentially.

It is one of the companies listed on Inc. Magazine 5000, which includes the fastest growing companies in the nation.

CARCHEX offers flexible, customizable coverage options and delivers quotes upon the completion of a web form.
 
See Details
CALL NOW

How is Carchex rated?

Breakdown

4.5/5
Plans & Service Contracts
4.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.6 / 5 (Excellent)

CARCHEX is one of the older players in the automobile warranty/service plan industry.

It has an excellent reputation and has allied itself with other reputable firms.

It offers consumers a number of options and coverage levels, which enables them to purchase the coverage which best suits their wallets and their vehicles.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 4.5 / 5

CARCHEX uses an exclusionary contract - that is, one that covers everything except specifically excluded vehicle components and systems.

Exclusionary contracts are generally less ambiguous and more comprehensive than other types of agreements.

The company also offers different levels of coverage, which gives consumers the option of spending more or less for greater or lesser coverage.
Limit of Liability: Single Claim Limit - the trade-in value of the vehicle; Aggregate Limit - the vehicle purchase price or the NADA retail value of the vehicle at the time of the current repair.

What does Carchex cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Windshield Repair
  • Key Loss / Damage Protection
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Carchex exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$50, $100, $200
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
30,000

Claims & Repairs - 4.5 / 5

Like many of its competitors, CARCHEX requires that diagnoses and repairs be performed by ASE-certified mechanics.

Unlike some of its competitors, CARCHEX does not reserve the right to supply covered replacement parts.

This benefits the consumer since it eliminates any incentive the company might have to supply substandard parts.

Carchex Service Contract

Contract Details

Contract Length
7 years; vehicle age, mileage, state, and other restrictions may apply
Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Carchex provides a sample contract for potential customers on its website: Carchex Sample Contract

Plans & Service Contracts - 4.5 / 5

The company publishes a sample of its contract and does not require prospective customers to supply any information in order to access it.

Unlike some of its competitors, CARCHEX does not require consumers to submit disputes to arbitration.

Company Reputation

Company Details

Year Founded
1999
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
2.4 out of 5
BBB Rating
A+
Date Collected
2018-12-13

Reputation - 5 / 5

With over 18 years of experience, CARCHEX is one of the most experienced firms in the extended warranty business.

The company is accredited by the BBB and enjoys an A+ rating. The company’s Trustpilot score is an impressive 8.3 out of 10.

It also has partnership agreements with highly-regarded insurers, publishers, car rental agencies, and organizations such as MADD (Mothers Against Drunk Driving) and AAA (American Automobile Association).

Contact & Additional Information

Homepage URL
https://www.carchex.com/
Company Phone
(877) 227-2439
Headquarters Address
118 Shawan Road, Suite 210, Baltimore, MD, 21030
Mailing Address
118 Shawan Road, Suite 210, Baltimore, MD, 21030
What We’re Hearing From Our Readers
Are you a customer of CARCHEX Car Warranty?
Submit a comment and tell other people about your experience!
Our Comment GuidelinesTips for Writing Effective Comments
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

Customer Comments

Loading Reviews ...
C
Craig l
2/28/2017
Desha Jackson was very professional and knowledgeable of the products and was able to assist my wife and I. Thanks, Craig Little
2 People found this helpful.
HelpfulNot Helpful

Sonja T
5/20/2021
I want to say thank you so much for all the comments and THANK YOU for the warnings. You ALL saved us from massive headaches. Thank You Again!! Sonja T 05/21/21
1 People found this helpful.
HelpfulNot Helpful

cstevensmil
5/19/2021
Mu husband is a master senior tech but we purchased a plan for our daughters car when she graduated college because she potentially would move farther away. The plan paid for itself! We have not had to fight for any repairs. Handled very professionally. Looking to buy another plan as I write this.
1 People found this helpful.
HelpfulNot Helpful

multidex24
7/1/2024
Y'all need to update your deductible pricing. Carchex had just changed their policy to where because of the higher costs of repairs, their "$500 deductible is non negotiable". So I'm not saying they is a bad company, but their expensive is too expensive.
Was this comment helpful?
HelpfulNot Helpful

Top Rated
Our Partner
  • BBB Accredited Business With A+ Rating
  • Serving Customers for 25 Years
  • Trip Interruption Service, Fuel Delivery & more
  • Choose Your Own Repair Facility
READ FULL REVIEW >
CALL NOW
See Details

Related to Car Warranties

Top Articles
Suggested Comparisons