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Consumer Cellular GrandPad
- Wireless charger cradle
- Walkthrough video instruction manual
- Full HD touchscreen with large fonts & buttons
- Built-in 4G LTE internet connection
- Companion app to connect with loved ones on any device
- Instant customer support connection
Greatcall Jitterbug Flip Cell Phone for Seniors Review
ConsumersAdvocate.org
26 Customer Comments & Reviews - see all comments
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The Greatcall Jitterbug Flip is a simple, daily use phone with a very easy to use design and uncomplicated features. Designed with the special needs of seniors in mind, the Jitterbug Flip also attracts users who want a clean, user-friendly experience without the hassle associated with more intricate smartphones and devices.
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26 Customer Comments & Reviews
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I provide this account for my mother, she is 99 years old, blind, and in a nursing home. We are both long time AARP members. I purchased the phone on 11 November 2019 because of its voice dial feature. However, it is not user friendly because vision is required to select the voice dial option. I was billed for service from 17 October with no prorated credit for unused time. I never received the promised credit for automatic payments. I am unable to retrieve a copy of my original equipment invoice from the web account. I requested an email copy by phone about 16 November, but it never arrived. 26 December I called again; I was placed on hold for 23 minutes with no connection. I sent a... Read More
This is the worst phone ever! The reception is very poor and the phone was absolute crap. Ended up going with a Verizon flip phone. Great call had the nerve to send me bills even though we returned the phone within 2 days of receipt. DON'T ORDER THIS!!!!!!
TERRIBLE, TERRIBLE PHONE AND SERVICE! My parents (83 and 87 yrs old) wanted a simple phone for emergencies. We bought the jitterbug flips and have used Great Call for 4-5 yrs. Everything was fine until my dad's phone died. We got the newer flip phone in early June and it still IS NOT usable. I cannot understand a word he says. Called CS many times and there comments were "we will send a software update out" "blow in the speaker to try and clear dust out" "we will escalate your update", you will be priority and phone should be updated by (day). Well, after several "phone should be updated by.." the phone is still useless. We are currently facing Hurricane Dorian. My 87 year old dad was... Read More
Too complicated for the senior in the household. having to press yes or no for each question is too much, it is an exxtra step and people with memory problems need a simpler more ergonomically designed phone. This phone defeats the purpose for which it was intended. I feel it is a sham and no one thought this through and just sold it as the thing for seniors. Shame on you!!!!
I have a Jitterbug flip top phone. I have had it for many years with no problems. However, in the past 6 months my old phone had a dead battery, and Jitterbug no longer provides batteries for that phone. I bought a new Jitterbug red flip top phone, especially promoted for the elderly, and I can't place outgoing calls on it since it is so garbled to the one receiving the call. I receive incoming calls fine but my responses are unintelligible. I have complained, and was informed it was a software problem they were attempting to fix. I discontinued service after about 3 months and went with Verizon...but preferred my old Jitterbug phone, and was told the software problem was fixed, and... Read More
This phone works for my Mom with her limited sight however it is the biggest pain around. We replaced the phone 2 months ago because The calls wouldn't go through and go straight to voicemail, etc. Are still having the same problems. This phone freezes up requiring taking the battery out which Mom at 94 can't do, I call and it has shut off going straight to voicemail, she will answer a call and she can hear the caller but the caller hears nothing. Service says it should be fine ....signal is great...sure unless you have the phone. Lastly she was using it for a clock and it is usually an hour off. It is set to central time but is showing eastern time. We live rural and the techs... Read More
I bought a flip phone in March 2019 for my 90 year old mother who lives alone . It worked for about a month and then voices started to be garbled and I wasnt able to get through to her anymore . Greatcall acknowledged the phone as defective and promised a software fix , which still hasn’t been completed . I was forced to cancel the account so she could get her old number back on a landline . I was denied a refund since the 30 day warranty was up. This is UNSAT. My mother’s safety was compromised because she couldn’t communicate with family and friends , and Greatcall customer service was terrible . This looks like a good candidate for a class action lawsuit!!
Went with this company though it would be a better product though s bit more expensive. Beside telling why I needed this phone and how soon I needed it guaranteed me I’d have a working phone . I PD xtra shipping to get it and realized shortly after the flip phone didn’t have what was agreed. Need it by mono or Ning for elderly parent five hour drive from my house. 3 different agents still not working correctly. Charged monthly ins protection that wasn’t ordered but asked for voice mail not text. Claims your end not working doesn’t help need to show 90 yrs old how to use and have to make trip now ad planned not later if they get it working. Sent me a phone they didn’t have working properly... Read More
Love the Jitterbug Plus Flip phone, but now that I want to get my photos sent to my e-mail to get hard copies this feature does not seem to be working no matter how many times customer service techs discuss it with me. Not good business to advertise the photo feature when it does not work through texting they insist on. I even offered to send my phone for the techs to try to get them. So far all I get is frustration and no solution. The poor rating is only for the photo feature, otherwise I have been satisfied with this product .
Returned it the next day I purchased it. Don't order this! Go to Verizon and order a flip phone that actually has good reception! It's crap. Don't order this!!!!!
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Top Rated
Consumer Cellular GrandPad
- Wireless charger cradle
- Walkthrough video instruction manual
- Full HD touchscreen with large fonts & buttons
- Built-in 4G LTE internet connection
- Companion app to connect with loved ones on any device
- Instant customer support connection