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Greatcall Jitterbug Smart2 Smartphone for Seniors Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
26 Customer Comments & Reviews - see all comments
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The Jitterbug Smart2 is designed to be easy to use immediately and is a very accessible smartphone for seniors and those who may be less comfortable with new smartphones. Users can turn their Jitterbug Smart2 into a medical alert device with optional health & safety services. It's a very attractive option for seniors and special needs customers who might benefit from its ease-of-use, straightforward configuration, and uncomplicated functionality.
 
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How is Greatcall Jitterbug Smart2 rated?

Breakdown

5.0/5
Features
5.0/5
Coverage and Cost
5.0/5
Support

Overall Rating: 5 / 5 (Excellent)

The Jitterbug Smart2 is a simplified smartphone geared towards seniors and special needs customers. Combining regular phone features such as calls, texts, and internet compatibility with integrated emergency contact and Urgent Care services, the Jitterbug Smart2 provides an affordable alternative to higher-priced and more complicated devices. Although it's marketed to seniors, the device is a practical option for customers with special needs as well. It's a streamlined smartphone that's easy to use and understand and that offers features such as GPS locator services that may be valuable to senior and special needs populations. Service plans are available at competitive prices with no required contract. Coverage is provided by Verizon's robust nationwide network.

Greatcall Jitterbug Smart2 Features

Features - 5 / 5

Greatcall's Jitterbug Smart2 is designed as an easy-to-use and simply designed smartphone. A bright 5.5" touchscreen with large icons arranged in a simple organized list provides effortless access to the Jitterbug Smart2's features: phone calls and voicemail, text messaging, 13MP camera with flash, photo album, directory, e-mail, and an emergency assistance button (if applicable). The device also includes mobile internet access, a long-lasting battery, GPS tracking, and a usage meter to track the number of minutes, texts and data used. The Jitterbug Smart2 also contains an assortment of components designed to meet certain special needs: voice typing for hands-free texting, an urgent response service, and hearing aid compatibility. The device runs on the Android 5.1 Lollipop operating system.
Style/Type
Smartphone
Display Size
5.5 inches
Phone Dimensions
5.98 x 0.33 x 3.03
Operating System
Android

Senior Specific Features

  • Optional health and safety features
  • Simple menu organized in a simple list
  • Large icons and text
  • Voice typing
  • 5Star Urgent Response Button
  • Link App with GPS Tracking
  • Hearing Aid Compatible

Regular Features

  • Usage meter that tracks minutes, text, and data
  • Internet Enabled
  • Text
  • Camera
  • Voice Command
  • Touch Screen

Greatcall Jitterbug Smart2 Service Plan

Coverage and Cost - 5 / 5

The Jitterbug Smart2 requires no contracts, there are no cancellation fees, and GreatCall offers various, affordable options when signing up for a monthly service plan. These plans can include a host of helpful features (as part of a Health & Safety Package) or be as basic as talk minutes and a data plan. Customers can select from pre-determined amounts of monthly minutes, text, and data, with costs as little as $17.49 per month and even an unlimited plan depending on your usage needs. GreatCall offers various Health & Safety Packages in addition to talk, text, and data. These packages may include 24-hour assistance, GPS tracking, 24/7 phone access to registered nurses, and device replacement if it's lost, stolen, or damaged. Because coverage plans include numerous options, we recommend customers compare all available options before selecting one. GreatCall offers 100% free U.S.-based customer service that can help you select the plan combination that is best for you. Greatcall utilizes Verizon’s nationwide coverage network as the exclusive network provider.
Unlocked
No
Carrier
Verizon
Prepaid
No
Contract Required
No
Price Range
$149.99
Cancellation Fee
No

Greatcall Jitterbug Smart2 Reputation & Customer Service

Support - 5 / 5

Greatcall has a solid TrustPilot score and is a BBB accredited business with an A+ rating. As with most products and services, its negative comments outnumber the positive ones. Most of these reviews, although not specific to the Jitterbug Smart2, cite the company's fees and technical problems. The company takes care in replying to these complaints, attempting to provide solutions. The company is transparent in the cost of its plans, specifying all charges that may be applied. As with any service provider, customers are encouraged to familiarize with the fine print, which is readily available on their website. Furthermore, Greatcall relies on their US-based customer service phone line and e-mail assistance. They also feature how-to guides and videos on their page to assist with any technical difficulties a user might confront.
BBB Rating
A+
Number of BBB Positive Reviews
5
Number of BBB Negative Reviews
59
Trustpilot Rating
8.0 out of 10
Date Collected
2009-09-12
Customer Support
Phone
Email
How to Guides
Video Support

Company Profile

Full Name
Greatcall Jitterbug Smart2 Smartphone for Seniors
Company Website
https://www.greatcall.com/
Headquarters
10945 Vista Sorrento Pkwy, Suite 120, San Diego, CA, 92130

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26 Customer Comments & Reviews

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M
MrRickle
2/14/2020
My sister purchased the Jitterbug Flip phone for my 92 year old Mom that is staying with me because the Sprint Flip phone she had was cutting out mid conversation. The good, It works and doesn’t cut-out. Support does answer (Just can’t fix the problems). Screen is bigger (not a lot) CHARGING KEEPS EVERYONE AWAKE When the phone is put on the charger it beeps when it is fully charged, then again every few minutes until you take off the charger! My mom is old and sometimes hears it and thinks it rang, answers it and since she can’t real well it takes a minute to figure out no one is there. So the phone can’t be put on the charger when going to bed, and often runs out of battery because... Read More

B
BARD J
1/22/2020
MY SON WHO HAS CEREBRAL PALSY HASN'T BEEN ABLE TO USE HI8S PHONE SINCE HE GOT IT A MONTH AGO. VERY DISAPPOINTING. MY RATING IS 00000 MARGARET JOHNSON BENTON ILLINOIS

I
Iris W
12/28/2019
I cannot keep my "contacts." They keep disappearing. I touch the "Contacts" button and all I get is a black screen. I have called customer support 3 times about this issue. I'm about ready to cancel this deal and go back to US Cellular.

juana_smith7076
12/17/2019
My Gboard keeps stopping what have i dont? Please need to get up & going again

L
Laurie H
12/4/2019
The Jitterbug Smart phone is the biggest waste of time for seniors. I bought this phone for my mother and it is so difficult for her to use. It isn’t intuitive and it’s cumbersome to do even the simplest function. She has no trouble understanding my IPhone. Billing and technical support is lacking! Don’t make this costly mistake!

K
Kackles M
11/25/2019
When I hit the 5* in error I always answered when they called to let them know it was not an emergency. Now that "cancel" has been added to the phone it is so helpful. Great Move for GreatCall!!

J
James
10/10/2019
Sometimes when I scroll down on my Jitterbug Smart2 I accidently push the Call 5* button. I believe that the button is not in the right location. Is there a way to lock that button so I won't push it.

Mary C
9/13/2019
I do a great deal of texting my present cell I am paying extra I talk a lot to my 4 grannie and to my great so what plan do you have I would like to keep my same number as I have had it for years, I need internet I need gmail, I do a lot of searching menu decorating ideal I use my cell a lot I am paying 64.00 a month help

G
Gayle
8/24/2019
I think I could love this phone except for: the battery doesn't even last 4 hours (I was told that was because I was on wi-fi), it is not acceptable to call-forwarding, and the volume could certainly be louder if it's designed for seniors. I must say, customer service is great.

J
Joan W
7/31/2019
Just got the smartphone 2. The smartphone was so much easier to use. Very disappointed. You need to tell everyone that you cannot text more than one person at a time. I was told there was a work around, but it is way too complicated. Also, people need to realize that if they lose their phone, they have lost practically everything and they have to start over.

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