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Greatcall Jitterbug Smart2 Smartphone for Seniors Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
26 Customer Comments & Reviews - see all comments
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The Jitterbug Smart2 is designed to be easy to use immediately and is a very accessible smartphone for seniors and those who may be less comfortable with new smartphones. Users can turn their Jitterbug Smart2 into a medical alert device with optional health & safety services. It's a very attractive option for seniors and special needs customers who might benefit from its ease-of-use, straightforward configuration, and uncomplicated functionality.
 
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How is Greatcall Jitterbug Smart2 rated?

Breakdown

5.0/5
Features
5.0/5
Coverage and Cost
5.0/5
Support

Overall Rating: 5 / 5 (Excellent)

The Jitterbug Smart2 is a simplified smartphone geared towards seniors and special needs customers. Combining regular phone features such as calls, texts, and internet compatibility with integrated emergency contact and Urgent Care services, the Jitterbug Smart2 provides an affordable alternative to higher-priced and more complicated devices. Although it's marketed to seniors, the device is a practical option for customers with special needs as well. It's a streamlined smartphone that's easy to use and understand and that offers features such as GPS locator services that may be valuable to senior and special needs populations. Service plans are available at competitive prices with no required contract. Coverage is provided by Verizon's robust nationwide network.

Greatcall Jitterbug Smart2 Features

Features - 5 / 5

Greatcall's Jitterbug Smart2 is designed as an easy-to-use and simply designed smartphone. A bright 5.5" touchscreen with large icons arranged in a simple organized list provides effortless access to the Jitterbug Smart2's features: phone calls and voicemail, text messaging, 13MP camera with flash, photo album, directory, e-mail, and an emergency assistance button (if applicable). The device also includes mobile internet access, a long-lasting battery, GPS tracking, and a usage meter to track the number of minutes, texts and data used. The Jitterbug Smart2 also contains an assortment of components designed to meet certain special needs: voice typing for hands-free texting, an urgent response service, and hearing aid compatibility. The device runs on the Android 5.1 Lollipop operating system.
Style/Type
Smartphone
Display Size
5.5 inches
Phone Dimensions
5.98 x 0.33 x 3.03
Operating System
Android

Senior Specific Features

  • Optional health and safety features
  • Simple menu organized in a simple list
  • Large icons and text
  • Voice typing
  • 5Star Urgent Response Button
  • Link App with GPS Tracking
  • Hearing Aid Compatible

Regular Features

  • Usage meter that tracks minutes, text, and data
  • Internet Enabled
  • Text
  • Camera
  • Voice Command
  • Touch Screen

Greatcall Jitterbug Smart2 Service Plan

Coverage and Cost - 5 / 5

The Jitterbug Smart2 requires no contracts, there are no cancellation fees, and GreatCall offers various, affordable options when signing up for a monthly service plan. These plans can include a host of helpful features (as part of a Health & Safety Package) or be as basic as talk minutes and a data plan. Customers can select from pre-determined amounts of monthly minutes, text, and data, with costs as little as $17.49 per month and even an unlimited plan depending on your usage needs. GreatCall offers various Health & Safety Packages in addition to talk, text, and data. These packages may include 24-hour assistance, GPS tracking, 24/7 phone access to registered nurses, and device replacement if it's lost, stolen, or damaged. Because coverage plans include numerous options, we recommend customers compare all available options before selecting one. GreatCall offers 100% free U.S.-based customer service that can help you select the plan combination that is best for you. Greatcall utilizes Verizon’s nationwide coverage network as the exclusive network provider.
Unlocked
No
Carrier
Verizon
Prepaid
No
Contract Required
No
Price Range
$149.99
Cancellation Fee
No

Greatcall Jitterbug Smart2 Reputation & Customer Service

Support - 5 / 5

Greatcall has a solid TrustPilot score and is a BBB accredited business with an A+ rating. As with most products and services, its negative comments outnumber the positive ones. Most of these reviews, although not specific to the Jitterbug Smart2, cite the company's fees and technical problems. The company takes care in replying to these complaints, attempting to provide solutions. The company is transparent in the cost of its plans, specifying all charges that may be applied. As with any service provider, customers are encouraged to familiarize with the fine print, which is readily available on their website. Furthermore, Greatcall relies on their US-based customer service phone line and e-mail assistance. They also feature how-to guides and videos on their page to assist with any technical difficulties a user might confront.
BBB Rating
A+
Number of BBB Positive Reviews
5
Number of BBB Negative Reviews
59
Trustpilot Rating
8.0 out of 10
Date Collected
2009-09-12
Customer Support
Phone
Email
How to Guides
Video Support

Company Profile

Full Name
Greatcall Jitterbug Smart2 Smartphone for Seniors
Company Website
https://www.greatcall.com/
Headquarters
10945 Vista Sorrento Pkwy, Suite 120, San Diego, CA, 92130

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26 Customer Comments & Reviews

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Charlotte D
6/6/2019
I wanted a little more volume. My hearing is great and I can barely hear this phone. My husband who is hard of hearing can't hear it at all. I have now canceled our phone.

Joyce L
3/18/2019
I hate this phone. I had a touch3 phone and got the smart phone2 because the touch3 would no longer text pictures. I called support and they said it wasn’t capable of doing that.it did it just fine for the first 3 years. So I got a Smartphone2. What a mistake. I was told that blocking numbers was tricky and they don’t recommend doing that on the Smartphone2. Now I get 2 to 5 robo calls a day. I could block a call in 10 seconds on Touch3. My texts disappear after two days. My texts didn’t disappear unless I deleted them on the Touch3. Is it possible you might want to keep a text longer than 2 days. Don’t get the Smartphone2 from Greatcall. It is a piece of junk. I am going to bite the... Read More

N
Nadene M
3/16/2019
I have had my Smart2 for a couple of months. Still lots to learn. Kind of wish I had kept my flip phone. I called 911 by mistake last night. Of course they wanted to send help, I insisted it was a mistake, didn't know how it happened. Told the lady I had a new phone and didn't know what I did. Finally realized I must have hit the 5star button while taking a picture. I called Greatcall, said I didn't think it would work without paying extra. It does. I asked if it could be turned off, now I am afraid of my phone. No it can't be turned off!

P
Phyllis
2/4/2019
Very disappointed in my Jitterbug Smart2. I had the Jitterbug Smartphone and the advertisements said the Smart2 was so much better. So I purchased one. Now with my Smartphone2 90% of my calls are disconnected. I was also told that all my data from my old phone would be transferred to my new phone, not. They also told me it is the phone service (Verizon) is the reason I am having problems. I never had problems with Verizon with my old phone. A few times when I called Great Calls they didn't know the answer so my phone call was transferred and I was disconnected.

V
Vincent W
12/28/2018
I have had this phone for two months. I am very disappointed. The carrier, Great Call, is a hit or miss when you call support. When you tell them that you are going to transfer carriers they then transfer you to someone in tech support that knows what they're doing. The Bluetooth connect to the car, sometimes. I've tried turning the phone off and resetting, used the car's app to reset and sometimes it works, sometimes not. The phone frequently disconnects while in the car using music, audio books, phone or maps. It also disconnects in the house when the phone is not even in the same room. No pets are near it, no human is near it. Then one hears a message; "because you subscription... Read More

F
Frank C
12/18/2018
Just got one for wife and me yesterday. Found out you can only text ONE person at a time unlike my old Jitterbug phone where I could text several people at once. Never heard a word about that significant change until I got the phone. Very disappointing!!! Does the Jitterbug3 have the capability of texting more than one person at a time????

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