We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Xfinity Mobile Cellphone Plans Review

28 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Xfinity Mobile service is available to customers who also subscribe to Xfinity internet service. It offers wireless coverage to 98% of Americans by leasing towers from Verizon. Xfinity customers can access one of the lowest-cost unlimited data plans available. The company also offers by-the-gig data plans to suit all types of cell phone users. Xfinity is headquartered in Philadelphia, Pennsylvania.

Performance

Xfinity Mobile doesn't operate any of its cell towers. Instead, it leases tower space from Verizon so the company is able to offer nationwide 5G cell phone service to its customers. According to J.D.Power, Verizon has the most reliable 5G cell phone network in the United States.  5G service is included in all of Xfinity's mobile plans at no extra charge. Xfinity also operates millions of secure Xfinity WiFi hotspots around the country to keep customers connected wherever they may be.

Like other cellular service companies, Xfinity Mobile doesn't guarantee 5G speeds 100% of the time. Some rural areas may routinely deliver slower speeds. You can check to see if your location has access to 5G by entering your zip code on Xfinity Mobile's website. You may also experience reduced speeds during times of high network traffic. In addition, you will not receive 5G speeds after your premium data usage exceeds 20 GB for the billing cycle. 

Price

Users pay no activation fee to get started with Xfinity Mobile. The service offers two types of plans: by-the-gig and unlimited. Its Unlimited plan costs $45 per month for a single line,  but the price per line is lower if you connect multiple lines to your account. For example, if you connect four lines through your plan, you'll pay just $40 per month per line for a total cost of $120. That's a very favorable deal for families. If you bundle your cell service with Xfinity TV or home phone service, you may enjoy additional savings. The company offer periodic promotions that can lower the cost of multiple services, too.  

Those who don't use as much data will appreciate Xfinity Mobile's by-the-gig plans which enable you to pay for 1 GB of data for $15 per month, 3 GB for $30 per month, or 10 GB for $60 per month. Xfinity Mobile gives households a great deal of flexibility by allowing customers to mix and match plans by assigning varying amounts of data to each line connected to a single account. You can even assign one line to an unlimited plan and another to a by-the-gig plan. This makes it a great choice for households whose individual members may require more or less data throughout a billing cycle. If at any time during the month you realize you need to adjust your data plan, you may do so at no additional charge.

There's one other nice feature of Xfinity Mobile plans that we should point out. Xfinity is one of the few companies offering high-performance cellular service without requiring a long-term contract. This gives customers the opportunity to take the service out for a test drive before making a major financial commitment and risking high cancellation fees.

Trustworthiness

Xfinity Mobile was launched in 2017. The service is brought to you by Comcast, a company that is accredited by the Better Business Bureau and earns an A rating from that organization. Xfinity's network has been judged superior by independent review organizations, so that should give customers confidence in its ability to deliver high-quality mobile service.

 


Leave a comment for Xfinity Mobile Cellphone Plans
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

28 Customer Comments & Reviews

Loading Reviews ...
grehay8012
2/12/2023
After less than 12 months I decided to ditch Xfinity mobile for another carrier. The service Xfinity provided was poor to start with, but when I interacted with their customer service, that was the icing on the cake that I was doing the right thing and switching. I spent 3 1/2 hours on the phone with their customer service to get an unlock PIN. I was transferred 5 times to different people and never got a straight answer from anyone towards answering my question. I ended up going to a local store and made a scene there, and........... got an answer. Avoid Xfinity if you ever need to interact with their customer service.


Charles P
2/7/2023
they LIE! they make it so hard to communicate with ,its maddining! im a comcast internet and land line subscrier for YEARS!! i was assured i would have G S M network.....i got C D M A Verizon network..ive been on the phone and texting them to take back the phone and release me to go to att or tmobil for service..NONE>>THATS ZERO of the agents ive talked knew what G S M OR C D M A WAT!.the xfinity store enlightened me...only cdma verizon..very poorly trained people on the phone..my advice STAY AWAY FROM THESE PEOPLE.. all poorly trained ...


annaclaremail
12/11/2022
I switched from Verizon to Xfinity Mobile about a year ago. I brought my own phone. As my phone started to stop working I wanted to upgrade it and ordered a phone online. The phone was not delivered to my address. Xfinity Mobile refused to work with FedEx, their carrier of choice, to track the package. They insist it was delivered to me, but refused to provide the full tracking report with the address and signature of the receiver. They tried to force me to file a police report that the phone was stolen or lost, but it was not. I was never delivered. I refused to pay and then sent me to collections. Even now that I have the full tracking report that shows it was not delivered to my... Read More


michdmartin
10/16/2022
WARNING. Think twice before switching. My husband and already have Xfinity Cable so we thought we would switch out mobile service to get the bundle discount. We had AT&T forever but Xfinity had a good price on unlimited data for two people. We have had issues in the past with Xfinity cable billing and should have known better. First they said we could both bring our own phones over. So we worked out all the detail and and started switching the phones over. My husbands was transferred first and then he started on mine. He attempted to but said certain iPhone 8’s could not be transferred. This changed things up because now I needed a new phone. They had a new iphone SE for “free” so I used... Read More


klockhartb
9/16/2022
I returned a phone without ever using it but be very careful, before you return it you have to activate it. I returned it on 8/22 and it was signed for on 8/24 I continued to get emails saying they had not received it but i got a Proof of delivery, when I called, I got the run around and the online assistant is even worse, as 1 writer noted it doesn't allow you to take out you credit card information for auto pay. Do yourself a favor and don't do it!


aeastmanslc
8/11/2022
Do NOT use Xfinity Mobile overseas. We recently went to Europe and signed up for their foreign plan at $10/day. I called their office to be sure that it was set up correctly. We got to our first stop and there was no coverage, so I called again - TWICE - each time doing exactly what they said to do, and there was still no coverage. Our traveling companions using another company had no problems at all. When we got home, we discovered that they had charged us $800 in international roaming fees, while we got ZERO service. We have disputed the charges, and their only offer was a $180 credit. We are switching back to Verizon, which our friends used very successfully. It's slightly more... Read More


kinktail7
5/28/2022
DO NOT USE XFINITY MOBILE!!!!! Their customer service is VERY BAD! I have been trying to have my phone unlocked for over 2 weeks and not only have they not unlocked the phone! They changed my phone number without my knowledge or permission! My Mom just passed away, I am trying to deal with the estate, my brother couldn’t call me and no one else can, because my number got changed! I have been on hold with them so many times I don’t remember any more! This is not the first bad experience I have had in the last few months dealing with them either! They had the wrong phone number associated with my phone and kept cutting off my phone (4 times) every time I tried to talk to them about my... Read More


M
Monika
5/3/2022
Wrong! The worst customer service - they put on long holds, they drop your call, they will NOT transfer you to supervisor or manager. Never!


ken.1704
3/14/2022
I purchased a phone from Xfinity Store. I returned the phone to the Xfinity Store. I got an email acknowledging the return and a separate email stating they would refund the down payment and sales tax ($92.68). Not only are they now refusing to refund the $92.68, they now say they never got the phone and they are going to charge my credit card an additional $706.47. I went onto the website to remove my credit and debit cards so that they could not charge me and they do not allow me to remove credit and debit cards. This has been a horrific experience. I have spent hours on the telephone with them just trying to get back the $92.68 they already took from me but now they are going to... Read More


followu22
2/26/2022
If I could rate 0 stars, I would. Xfinity - Comcast, are pickpockets. They promise a single "Total" price for services, such as $45 per month TOTAL for unlimited mobile, and then hide the fact that they also charge a "line access fee" - $25 a month in addition for this fee. It is a scam, it is wrong - which is why they hide it from prospective customers. Once you're in - they will keep billing you. I had Internet bundle with cable and home phone in addition to Mobile. When I canceled my Internet bundle, they continued billing me even after I had returned their equipment. I had to stop payment with my bank to get them to stop charging me. I finally was able to get through to a... Read More



Our Partner
  • Available to all existing and new Xfinity internet customers
  • Low-cost unlimited data plans starting at $45 for a single line
  • Save when you connect more than one line to your account
  • By-the-gig plans available
  • Nationwide coverage on Verizon's 5G network
  • Speeds up to 1200 mbps
  • Named #1 for customer satisfaction across all wireless providers (ACSI)
  • No contract required
  • Millions of LTE hotspots included
  • HD streaming included with by-the-gig plans or purchase an HD Pass for unlimited plans