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Xfinity Mobile Cellphone Plans Review

28 Customer Comments & Reviews - see all comments
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Xfinity Mobile service is available to customers who also subscribe to Xfinity internet service. It offers wireless coverage to 98% of Americans by leasing towers from Verizon. Xfinity customers can access one of the lowest-cost unlimited data plans available. The company also offers by-the-gig data plans to suit all types of cell phone users. Xfinity is headquartered in Philadelphia, Pennsylvania.

Performance

Xfinity Mobile doesn't operate any of its cell towers. Instead, it leases tower space from Verizon so the company is able to offer nationwide 5G cell phone service to its customers. According to J.D.Power, Verizon has the most reliable 5G cell phone network in the United States.  5G service is included in all of Xfinity's mobile plans at no extra charge. Xfinity also operates millions of secure Xfinity WiFi hotspots around the country to keep customers connected wherever they may be.

Like other cellular service companies, Xfinity Mobile doesn't guarantee 5G speeds 100% of the time. Some rural areas may routinely deliver slower speeds. You can check to see if your location has access to 5G by entering your zip code on Xfinity Mobile's website. You may also experience reduced speeds during times of high network traffic. In addition, you will not receive 5G speeds after your premium data usage exceeds 20 GB for the billing cycle. 

Price

Users pay no activation fee to get started with Xfinity Mobile. The service offers two types of plans: by-the-gig and unlimited. Its Unlimited plan costs $45 per month for a single line,  but the price per line is lower if you connect multiple lines to your account. For example, if you connect four lines through your plan, you'll pay just $40 per month per line for a total cost of $120. That's a very favorable deal for families. If you bundle your cell service with Xfinity TV or home phone service, you may enjoy additional savings. The company offer periodic promotions that can lower the cost of multiple services, too.  

Those who don't use as much data will appreciate Xfinity Mobile's by-the-gig plans which enable you to pay for 1 GB of data for $15 per month, 3 GB for $30 per month, or 10 GB for $60 per month. Xfinity Mobile gives households a great deal of flexibility by allowing customers to mix and match plans by assigning varying amounts of data to each line connected to a single account. You can even assign one line to an unlimited plan and another to a by-the-gig plan. This makes it a great choice for households whose individual members may require more or less data throughout a billing cycle. If at any time during the month you realize you need to adjust your data plan, you may do so at no additional charge.

There's one other nice feature of Xfinity Mobile plans that we should point out. Xfinity is one of the few companies offering high-performance cellular service without requiring a long-term contract. This gives customers the opportunity to take the service out for a test drive before making a major financial commitment and risking high cancellation fees.

Trustworthiness

Xfinity Mobile was launched in 2017. The service is brought to you by Comcast, a company that is accredited by the Better Business Bureau and earns an A rating from that organization. Xfinity's network has been judged superior by independent review organizations, so that should give customers confidence in its ability to deliver high-quality mobile service.

 


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28 Customer Comments & Reviews

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Dvorah
2/11/2022
STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!! I CAN NOT EMPHASISE ENOUGH!! DO NOT GIVE THEM YOUR BUSINESS!!! I wish the government would just shut them down!! I bought a phone from them and then switched to Verizon. Comcast refused to unlock my phone. I called 8 times (and I really wish someone would just pull up the recordings and hear how frustrating it has been to deal with such morons!!) I, initially was told that my phone would be unlocked by Feb.7th. Its now Feb. 11th and I still don't have a phone. I keep calling and I keep getting hung up. These people are obnoxious!! They dont speak English and they cant even transfer phone calls. They've put me on hold for hours and then they... Read More


Bernie W
9/1/2021
I have an issue with my mobile account and after speaking with JM she did exactly what I was asking. I have called a number of times and not a single employee could take care of this. Thanks to JM she did a great job and because of her we are keeping our account with xfinity Bernadette Wynant


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Mark
8/30/2021
SCAM….SCAM…SCAM DO NOT USE XFINITY MOBILE. I spoke with customer service and CONSIDERED changing service from Verizon. Xfinity mobile then sent me a SIM card to activate my phone and was told that I will NOT be charged until I call and activate my phone with them. I noticed I was being charged and called Xfinity to complain of the charges, only to be put on hold then disconnected, tried this again after a few weeks when I saw my account STILL being charged. After trying several times I finally had a lady help me to get this settled…after spending over 2 hours on the phone with this very helpful lady…I was given a confirmation number and told I would receive my money back in the sum of... Read More


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joan e
8/9/2021
Xfinity is a crooked company. I have a $30 monthly plan and travelled overeas for three weeks during which period I MANUALLY TURNED OFF MOBILE DATA AND ROAMING ON MY PHONE. Would you beleive my bill exceeded the $30 although i used private wifi while overseas! I am moning my account as soon as this billing period is over.


rogercza
5/21/2021
Stay away from anything Comcast. I believe their poor service is part of their business model. They base their customer service out of the country and staff using local people whose english skills could best be described as beginner. In my case I have no problems with the network. My troubles started when I purchased two phones on promotion for half the normal price. All was well until about a week after I received the phones when the pricing on my account suddenly changed to full price. When I called they could not find any record either in their system or conversation notes of the promotion I was referring to but had no trouble finding support that I should be paying full price. They... Read More


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John J
3/26/2021
DO NOT USE XFINITY MOBILE. Yes, they use Verizon's network, but it is not the same as Verizon subscribers get. It used to be a good program, but now, my phone does not work properly if I am not on WiFi. If I am on WiFi, people complain they can't understand what I am saying. If I switch WiFi off, they automatically switch it back on in a relatively short period of time. If I am not on WiFi, my service is 3G for the majority of the time. My plan is the unlimited plan, which supposedly has no restrictions. I went to the Xfinity store to see if there was something wrong with my one year old Samsung 10 Plus. I was told by the Xfinity representative that the phone is only capable of... Read More


Amine H
11/24/2020
This company is an absolute joke!!!! If you talk to a service rep you get different answers from them and even managers. It’s crazy how far off the people that work for this company are with info. I spoke to a manger over the phone after only having my phone for 3 days not even activated or used and all I wanted was the actual phone I ordered, and they say it’s a 14 day return policy Even tho it took 12 days to get to me they declined my exchanging at the store. I asked the manager how do you return something you don’t have and he had NO answer and actually agreed that it is a bit of scam once I mentioned that it was false advertisement. I’m ready to cancel all services with this... Read More


jframe643
8/11/2020
I had all my products through Xfinity a year ago. TV, Internet and Mobile. I have recently had to move so I had to cancel my services because they do not have service where I am. This left me with a $300 balance on the mobile phone I was paying on. I contacted them to see about working out some sort of compromise to reduce this and return the phone. All I received were "It had to be returned in 14 days" and "if you cancel the entire amount is due with the final bill". Who has an extra $300 lying around when you are moving and having to set up all new utilities???? If you are in the South DO NOT USE THIS COMPANY FOR ANYTHING!



Our Partner
  • Available to all existing and new Xfinity internet customers
  • Low-cost unlimited data plans starting at $45 for a single line
  • Save when you connect more than one line to your account
  • By-the-gig plans available
  • Nationwide coverage on Verizon's 5G network
  • Speeds up to 1200 mbps
  • Named #1 for customer satisfaction across all wireless providers (ACSI)
  • No contract required
  • Millions of LTE hotspots included
  • HD streaming included with by-the-gig plans or purchase an HD Pass for unlimited plans