New Era focuses on debt settlement. It does not make debt consolidation loans or advise people about bankruptcy. For consumers who are certain that debt settlement is the route for them, New Era provides expert services. However, consumers who wish to explore other strategies may wish to consult firms that offer a wider range of debt relief options.

New Era negotiates debt settlements involving unsecured loans. It does not handle obligations relating to mortgages, credit unions, medical bills, and secured debts. The company does not publish a minimum loan balance that a consumer must have to become a New Era client.

New Era Debt Solutions stands out as one of the very few debt relief firms that publishes statistics about its average settlement amount, its customers' average program time, and the percentage of clients who are sued while in the program. It should be commended for this transparency. Disappointingly, however, the company does not publish its fee schedule.

Although New Era doesn't have many reviews with the BBB, those that it has are overwhelmingly positive. The company is highly rated by that organization. It has no presence on TrustPilot. Though New Era, together with a number of other debt relief companies, was investigated by the New York Attorney General, no charges were ever filed. The company has not been the subject of any reported consumer or regulatory litigation--and it has been in business for over 17 years. Overall, the company's reputation is very sound. To compare more providers, check out our review of 2019's Top Debt Consolidation Companies.