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Jimdo eCommerce Website Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
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Jimdo is a German eCommerce platform and website builder based in Hamburg, with additional offices in San Francisco and Tokyo. The platform allows users to build their own website from scratch or have an AI designer do it for them. eCommerce features include professional storefront themes, mobile integration, and weight-based shipping.
 
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How is Jimdo rated?

Breakdown

3.5/5
Hosting Capabilities
4.0/5
Ease of Use
3.5/5
Marketing and Analytic Tools
4.0/5
Cost

Overall Rating: 3.8 / 5 (Very good)

Although Jimdo is a well-built and easy-to-use website builder, there are better options out there for sites that focus strictly on eCommerce. The platform's large number of free templates, solid SEO optimization, social media integration, and low price are some of its strong suits. However, offset by that are limited bandwidth and storage below the highest level of membership, hardly any conversion tools, no customer 24/7 phone support, and a complete lack of payment methods beyond PayPal for American customers.

Jimdo Hosting Features

Hosting Capabilities - 3.5 / 5

Jimdo's free plan provides consumers with a limited amount of bandwidth and storage, but all of the platform's basic features. Its Pro plan increases that amount, while the Business plan makes them unlimited. Products are always unlimited, but we could not identify a number for how many staff accounts can be opened. Jimdo is not PCI compliant and features only PayPal as a payment method for US sellers.
Bandwidth
2GB / 10GB/ Unlimited
Staff Accounts
Undisclosed
File Storage
500MB / 5GB / Unlimited
Security Features
SSL Protection
Number of Products
Unlimited
Payment Methods Supported
PayPal
Responsive Websites
Yes
Search with Filters
Yes

Jimdo Marketing and Analytics

Ease of Use - 4 / 5

SEO optimization is one of Jimdo's strong suits, featuring full control over page titles, descriptions and URLs. The platform uses SSL encryption, which is another ranking factor for search engines and has a paid Ranking Coach tool to help users further understand SEO. Jimdo can also advertise products through a variety of sales channels, including social media platforms. On the other hand, the company offers very little in the way of conversion tools, which can make it harder to finalize sales.

Sales Channels

  • Google Shopping
  • Facebook
  • Pinterest
  • eBay
Customer Outreach Tools
Blogging
Mobile Storefront
Third-Party Apps
Social Media Integration
Conversion Tools
Discounts
Single-Page Checkout
SEO Optimization
Yes

Jimdo Cost

Marketing and Analytic Tools - 3.5 / 5

The fact that Jimdo has a free version is already a massive benefit in and of itself. Although it might not be ideal for experienced businesses, it can provide solid footing from where to jump fully into eCommerce. The platform's other two membership levels offer a nice amount of extra features for their price. Jimdo does not charge any setup or transaction fees.
Plan 1
Free
Plan 2
$7.50/mo
Plan 3
$20/mo
Transaction Fees
No
Setup Fees
No
Free Templates Available
40

Jimdo Customer Experience

Cost - 4 / 5

Jimdo does not have a page in the BBB. It does, however, have several Trustpilot reviews where it holds scores ranging from an average 6.6 to a great 8.5. Jimdo does not provide customer support by phone, only through email. Pro plan customers can get a reply from the support team anywhere between one and two business days. Business plan customers can get a reply in as little as two to four hours on business days.
Year Founded
2007
Trustpilot Rating
6.6 out of 10
Date Collected
2018-07-10
Customer Service Hours
9am-6pm CET
Contact Method
Email
Mobile App
Yes

Company Profile

Full Name
Jimdo eCommerce Website
Company Website
https://www.jimdo.com
Headquarters
Stresemannstr. 375 22761 Hamburg Germany, Hamburg, Germany

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