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Squarespace eCommerce Website Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
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Founded by Anthony Casalena in 2003, Squarespace is an award-winning company that provides website building software, web hosting service, and digital marketing solutions to users worldwide. With hundreds of pre-designed themes and all-in-one customization tools, Squarespace users can easily create their own website, portfolio, or online store.
 
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How is Squarespace rated?

Breakdown

4.0/5
Hosting Capabilities
4.0/5
Ease of Use
3.5/5
Marketing and Analytic Tools
4.5/5
Cost

Overall Rating: 4 / 5 (Very good)

Squarespace is a popular website-building platform with millions of users worldwide. Individuals can easily create an online store using the Online Store plan which already includes eCommerce tools and store management software in the package. While website security, unlimited storage, and marketing tools are great package offers, the company's customer service is limited in terms of verbal communication. For individuals needing immediate assistance, Squarespace does not have a reputable response time or sufficient answers to concerns. Many customer integration tools and special features can only be added via third-party providers, and charges for auto-renewal and domain registration can appear as hidden fees to users, as they're only explained on customer support pages.

Squarespace Hosting Features

Hosting Capabilities - 4 / 5

Hosting, unlimited storage and bandwidth, and one custom domain name are included in each plan. The domain name is only free during the first year for users with the annual billing plan. Users can perform a domain transfer to their Squarespace website, which is a great option for those who already have a domain registered through another hosting provider.
Bandwidth
Unlimited
Staff Accounts
Unlimited
File Storage
Unlimited
Security Features
SSL Protection
Payment Methods Supported
Apple Pay
PayPal
Amex
Mastercard
Discover
VISA
Responsive Websites
Yes
Search with Filters
Yes

Squarespace Marketing and Analytics

Ease of Use - 4 / 5

Squarespace has multiple digital marketing tools available, ranging from email campaigns to social media integration. Membership also includes a user-friendly analytics page to monitor the website's traffic and receive comprehensive performance reports.

Sales Channels

  • Google Shopping
  • Facebook
  • Pinterest
  • eBay
  • Amazon
Customer Outreach Tools
Blogging
Mobile Storefront
Third-Party Apps
Social Media Integration
Email Marketing
Conversion Tools
Abandoned Cart Saver
Product Ratings and Reviews
Discounts
Gift Cards

Squarespace Cost

Marketing and Analytic Tools - 3.5 / 5

Squarespace offers reasonable and affordable fees that are more or less average among similar eCommerce platforms. These actually turn out to be a great bargain considering all the features and options included in its packages. Extra charges, such as processing fees, apply for those with the business plan, which can be misleading since it isn't specified on their pricing page.
Plan 1
$26/month (billed annually) or $30 month to month
Plan 2
$40/month (billed annually) or $46 month to month
Transaction Fees
Yes
Setup Fees
No
Free Trial
Yes
Free Templates Available
Yes

Squarespace Customer Experience

Cost - 4.5 / 5

Squarespace offers customer support via email, Twitter, and live chat via desktop, but not phone. Users are not able to get in touch with customer service if they're not around their computer or do not have access to internet at the time of contact. Squarespace does not refund unwanted auto-renewal charges, which users must manually cancel.
Year Founded
2003
BBB Rating
D-
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
12
Trustpilot Rating
2.5 out of 10
Date Collected
2008-07-30
Customer Service Hours
24/7
Contact Method
Email
Text
Chat
Mobile App
Yes

Company Profile

Full Name
Squarespace eCommerce Website
Company Website
https://www.squarespace.com/
Headquarters
225 Varick Street, 12th Floor, New York City, NY, 10014

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