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Rocket Mortgage FHA Loans Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
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Rocket Mortgage offers a variety of purchase and refinancing financial products for people who prefer to do everything online. Among their products is a wide range of FHA-insured mortgages, with several loan terms to choose from in both adjustable and fixed rate mortgages.

How is Rocket Mortgage rated?

Breakdown

0.0/5
Geographic Availability
4.3/5
Customer Experience
4.5/5
Lender Reputation

Overall Rating: 4.3 / 5 (Excellent)

With its fully online platform, Rocket Mortgage makes it easy to apply and be pre-approved for an FHA-insured mortgage within minutes. Their wide offering of FHA loan products also allows consumers to choose the mortgage that's right for them. And despite some reprimands from local and federal governments, their reputation among customers is generally positive.

Rocket Mortgage Loan Specifics

Types of FHA Loans Offered

FHA Fixed-Rate 15-Year
FHA Fixed-Rate 25-Year
FHA Fixed-Rate 30 Year
FHA Fixed Rate 15 Year
FHA Fixed-Rate 30 Year
FHA Adjustable Rate Mortgage (ARM)
FHA Jumbo Fixed Rate
FHA Hybrid
FHA Bridge/Relocation Loan
FHA Home Improvement 203(k)
FHA Self Employed

Key FHA Loan Facts

Minimum FHA Loan Amount
$313,760
Maximum FHA Loan Amount
$765,600
Minimum FICO Score
580
Non-Traditional Credit History Considered
No

Loan Specifics - 4.5 / 5

Rocket Mortgage offers more options for FHA loans than most companies, which allows consumers to select the loan term that best fits their needs. In addition to the usual 15-year and 30-year fixed rate mortgages, they also offer 20-year and 25-year fixed rate mortgages, as well as a 5/1 adjustable rate loan. The minimum FICO score is 580, which is higher than FHA's minimum, but still lower than many other companies, which will only approve FHA loans for people with scores over 600. Rocket's website doesn't specify their minimum or maximum FHA loan amounts. However, the FHA sets limits that vary from county to county, and the maximum varies from $331,760 to $765,600 for a single-family property.

Rocket Mortgage Customer Experience

Customer Experience - 4.3 / 5

Rocket Mortgage aims its services at people who don't have time to waste when applying for a mortgage. Rocket uses its vast network to access consumers financial and employment records to eliminate the need for paperwork. The entire loan application and approval process is done online, and according to Rocket, consumers will get a decision within minutes. This makes Rocket Mortgage a good solution for people trying to shop in competitive housing markets, since they will be able to get approved fast and make a confident offer to the seller. Rocket also has very convenient business hours, as they are available until midnight ET on weekdays. These hours may be particularly beneficial to people on the west coast.

On March 30, 2020, the company addressed how the coronavirus pandemic might affect the mortgage process in some areas. It stated:

"Even though shelter-in-place orders are in effect in many areas of the country, the mortgage process can still continue. Appraisers, closing agents and other people who need to enter your home can still do so under the shelter-in-place order. In some cases, we even have alternative ways to complete these parts of the process that don’t require entering the home.

We’ve made a slight adjustment to our rate lock process to accommodate shelter-in-place orders. Under normal circumstances, you’d lock your rate before underwriting begins. In areas where shelter-in-place orders are in effect, we can’t offer long rate locks because everything is changing so rapidly. If you’re in one of these areas, you’ll simply lock your rate closer to closing day."

Online Features

Online Application
Yes
FHA Mortgage Calculator
No
Online Quote
Yes

Decision Time

As little as 8 minutes for pre-approval

Rocket Mortgage Lender Reputation

Lender Reputation - 4.5 / 5

Rocket Mortgage is the parent company of Quicken Loans, which is accredited and rated A+ by the Better Business Bureau. As of this publication, only 11% of their reviews are negative, with customers mostly complaining of delays in the loan approval process. In terms of customer satisfaction, the company has an incredible number of positive reviews with the BBB, a very high trust pilot score with 97% positive reviews, and almost no negative marks with the CFPB or NMLS.

Key Reputational Facts

Year Founded
1985
BBB Rating
A+
Number of BBB Positive Reviews
2,236
Number of BBB Negative Reviews
275
Trust Pilot Rating
9.5 out of 10
Date Collected
2018-01-25

Complaints & Actions

Nationwide Mortgage Licensing System ID
3030
Nationwide Mortgage Regulatory Actions
1
NMLS Collection Date
2018-01-23
CFPB Total Mortgage Complaints
1
CFPB Collection Date
2018-01-23

Company Profile

Full Name
Rocket Mortgage FHA Loans
Company Website
Headquarters
1050 Woodward Ave, Detroit, MI, 48226

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Customer Comments & Reviews

Loading Reviews ...
K
kyle w
3/18/2022
If you are considering using Rocket Mortgage as your lender, please think twice before doing so. They hold themselves to NO accountability when it comes to mistakes they make during closing, assessments, property taxes, and much more that impacts your finances. Do not let the positive reviews you see here help you in your decisions for mortgage financing. This company looks for nothing to help, assist or correct any issues concerning your loan. They will leave you confused, upset, angry and responsible for every cent that they can drain from your livelihood. Please think twice before considering this awful company!


jamestowers49
1/13/2022
I cannot say enough about the people I have been talking with at Rocket Morgage! They have been personable, professional, knowledgeable, and quickly available! More importantly they have been very patient & warm when guiding me to an up front understanding of the way in which your system operates. I instinctively & thoroughly trust them, & know I am in good hands!!!


Gloria R
7/23/2021
This is the worst lender in the world, their ifo on repayment is confusing, Report on loan status in confusing. Tried to make my next payment for next month but program entered the current date. would not recommend this lender, they sold my loan before the first payment.


ca6rr1095
10/2/2020
NEVER-ENDING NIGHTMARE.....WORST GROUNDHOG DAY ALL OVER AGAIN We applied for a house loan in April, it was on a new build, so it was to switch over from construction loan to home loan. We were pre-approved quickly. We sent everything in promptly as required. From the start they kept asking us for the same things over and over. And in July we got a payoff from the bank and then they couldn’t set a closing date because they kept needing the same things over and over and then too much time would pass, and they would need another payoff. Then there were at least 5 more payoff dates, but they wouldn’t set a closing date. “Oh, we need your bank statements again, ETC. Closing costs kept... Read More



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