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Audien Hearing Review
ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
11 Customer Comments & Reviews - see all comments
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Founded in 2016, Audien manufactures hearing aids designed to treat mild to moderate hearing loss. The company offers some of the most affordable hearing aids on the market, with prices ranging from $89 to $489 per pair. The company offers a choice of in-the-canal and behind-the-ear models. You can try Audien hearing aids risk-free for 45 days and they're covered by a one-year warranty. Audien Hearing is located in Scottsdale, Arizona.
How is Audien Hearing Aids rated?
Breakdown
5.0/5
Hearing Aid Style
4.5/5
Features and Price
4.5/5
Battery Life
4.5/5
Customer Experience
Overall Rating: 4.7 / 5 (Excellent)
If you suffer from hearing loss and you're on a tight budget, Audien hearing aids are worth careful consideration. The company offers four hearing aid models that are suitable for mild to moderate hearing loss and are priced between $189 and $489. Two are in-the-canal models, which makes them more discreet than hearing aids that fit behind the ear.
Customers who prefer a behind-the-ear solution can select one of Audien's two BTE models. The first is the EVI model, which was part of Audien's original line-up. Audiens' second BTE model (known simply as BTE) features a new A2 Max™ chip to provide enhanced sound and reduce background noise. It also relies on directional microphones, an upgrade to the company's previous models. The BTE is Audien Hearing's priciest hearing aid.
Audien was founded in 2016 and earns a respectable B rating from the Better Business Bureau. Consumers on the BBB website award the company 4.27 out of 5 stars. Audien wins praise for its customer service and the comfort of its devices.
Audien Hearing Aids Product Offerings
Hearing Aid Style - 5 / 5
Audien Hearing offers four models, two of which are worn in the ear and two of which are worn behind the ear. The company recently introduced two new models within its Atom Series.
The Audien Atom 2 is 28% smaller than the original Atom. It features a patented design for comfort, as well as dual wax protection to prevent ear damage.
The Atom Pro 2 takes miniaturization to the next level: it's 15% smaller than the Atom 2. For improved hygiene, the Atom Pro 2 comes with a 2-in-1 UV cleaning case that kills 99.9% of bacteria while the devices charge. It also comes with a portable charger so you can charge on the go and enjoy more hours of enhanced hearing. Customers who want a discreet solution to their hearing problems will appreciate how both of these models practically disappear when you wear them.
Audien hearing aids are sold in pairs only. One size fits both ears, which some customers find a welcome convenience. All models are rechargeable.
Audien hearing aids are substantially less expensive than other hearing aid models. Therefore, they don't come with as many bells and whistles. Notably, the company does not perform a hearing test before you purchase their products, so they are not customized to individual customers' needs. But again, some customers will appreciate the simplicity of the company's solutions, as well as their affordability.
| Product Type | FDA-Approved |
| Types of Hearing Aids | ITC BTE |
| Battery Life | 24 |
| Accessories | Charging Dock Hard Case Enhanced Clarity |
| Mobile Phone Compatibility | None |
Features
- Directional Mics
- Digital Noise Reduction
Audien Hearing Aids Additional Services
Features and Price - 4.5 / 5
Priced between $189 and $489 per pair, Audien hearing aids don't offer as many features or the customization capabilities of more expensive models on the market. They're not Bluetooth enabled, for example. Nor does the company offer an app to help you control your devices. But they are suitable for customers on a tight budget.
Audien advertises that its Atom 2 devices use the same technology as $5,000 hearing aids but start at only $189/pair. You can try any of Audien hearing aids risk free for 45 days without any financial risk, and decide for yourself whether the devices provide the great hearing experience you want .
| Financing Available | No |
| Trial Offer | Yes |
| Trial Offer Period | 45 days |
| Free Shipping | Yes |
| Online Hearing Test | No |
| Modes of Contact | Phone Chat Email Web Form |
Audien Hearing Aids Pricing
Battery Life - 4.5 / 5
Audien's Atom series hearing aids last a full 24 hours on a single charge. The company's wireless recharging stations can hold 4 days' worth of charge before needing recharging themselves.
Lowest Price (1 unit)
$89
Highest Price (1 unit)
$489
Audien Hearing Aids After-Sale Service
Customer Experience - 4.5 / 5
Audien's website is cleanly designed and well organized. Product pricing is plainly stated. We felt company could provide more detail on its individual models to help customers make more informed decisions before purchasing, though. However, by offering a 45-day trial period, Audien makes buying hearing aids risk-free.
| Warranty Length | One year |
| Warranty Extendable? | No |
| Warranty Coverage | Audien hearing aids come with a one-year warranty. That's shorter than many companies offer: more expensive hearing aids typically come with warranties between three and five years. This may suggest that Audien devices are less durable and reliable than other, pricier devices. Hearing aids are small, fragile devices that are subject to damage from moisture and earwax. The best way to extend your hearing aids' life is to clean them according to manufacturer recommendations and keep them in their case when not in use. Of course, avoid wearing them under other circumstances where they may get wet. |
Audien Hearing Aids Reputation
Reputation - 5 / 5
Audien Hearing earns a B rating from the Better Business Bureau. Customers who review its products on the BBB website award the company 4.27 out of 5 stars. Reviewers praise the company's devices for delivering an excellent hearing experience and for overall comfort.
Customers who review Audien on Trustpilot give the company 3.8 out of 5 stars, which amounts to a "great" rating on Trustpilot's scale. Trustpilot reviewers remark on Audien's excellent customer service and cost savings. Overall, consumer sentiment is that Audien devices are a great value.
| BBB Rating | B |
| BBB Composite Score | 4.06 |
| Trust Pilot Rating | 3.8 out of 5 |
| Date Collected | 2023-10-05 |
| Year Founded | 2016 |
Consumer Litigation & Regulatory Actions
There are zero complaints filed against Audien with the Consumer Financial Protection Bureau. The company has been accused of making false advertising claims about its products' effectiveness in correcting tinnitus when compared to competitive products, but these claims aren't currently present on the company's website.
Company Profile
| Full Name | Audien Hearing |
| Company Website | |
| Headquarters | 10733 N Frank Lloyd Wright Blvd Unit, Scottsdale, AZ, 85259 |
Our Comments Policy | How to Write an Effective Comment
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11 Customer Comments & Reviews
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merrillisaacson
5/26/2022
Apparently out of business. Not answering phone or emails. We bought the extended warranty and wished to exercise it because one of the units stopped working. Can't do that because you cannot contact them. But they sure take the money out of your checking account each month for the warranty.
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