ReSound Hearing Aids Review
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11 Customer Comments & Reviews - see all comments
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11 Customer Comments & Reviews
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The resound Hearing Aids are nothing but trash. If it was not for the fact that i purchased the three years extended coverage I would have been screwed. The left hearing aid was sent back 3 times for repairs in the first 18 months and finally replaced after being sent back the 4th time. The right has been sent back twice.
Hearing aid is constantly interrupted and shuts down if any app on the iPhone is activated. Battery life is not as advertised and shuts down sometimes in mid day. Too costly for what you get.
A total waste of money! I can hear better without them, rather than with them! I spent $4k so they can sit in the charger!!
Have loud ringing in hearing aid. Also music function does not work, Have been beck to Costco 3 times. The first time they sent them for repair. The last 2 visits they were reconfigured. Not very good hearing aids! My first set of Resound were perfect but did not work with my phone. I will not buy another set of Resound.
I have had Resound Preza since late February, the charge does not last mre than 12 hours , sometimes less. I have been reading that this is a problem for othe people as well. Also this pair is not as good at filtering out surrounding sound as my previous pair were. Unfortunately they were lost.
First time hearing aid user here. I bought the Resound Preza at Costco because the audio tech suggested them if I wanted a rechargeable set and if I was comfortable being able to do settings using the phone or tablet app. This was in December, 2019 when I bought them and I was pretty happy to be able to hear a lot of sounds that I had lost the ability to hear over the years. Big downside issue was that the things would only stay charged for 12 to 15 hours. I was putting off going into the hearing aid department to complain because it was a bit of a pain to get an appointment (my fault, BTW) and then this Covid-19 thing happened and the hearing center had limited availability in our... Read More
The sound quality of Resound is very good. However, they promise 24 to 30 hrs. on a recharge. I have had 3 sets of their hearing aids and have not gotten anywhere near that. The first 2 sets only got 9-10 hrs. The 3rd set is getting 15 hrs. This barely makes it through the day. My provider here in Roanoke, VA has been outstanding in trying to assist us with the product but Resound customer service is horrible. Even their Product Manager will not return his calls, provide an explanation of why this is happening or come up with a solution. I wrote a letter to the president of the Resound Company and no one from the corporation even bothered to answer. For such an expensive product,... Read More
Stay away from Resound. The tech support is absolutely horrible. I should have listened to my hearing aid provider and purchased a different brand. I've wasted hours with their tech support and got nothing but a run-around. Seriously, the worst tech support of anything I've ever experienced.
I'm not that thrilled with the HAs themselves. For example, they asked me for the SN which is supposed to be under a clear window on the device, but the plastic is so clouded that I had to get the number from the original packaging. I don't expect that from a multi-thousand dollar product.
I don't like the smaller line from aid to ear. It is too flexable and falls off my ear. The VA in Shreveport La. repaired it. Thr other wire was good. They said they couldn't go back to the other, it was no longer avaleable. I wish I could get the thicker one back. Thank you Jack W. Duke.
In fairness to ReSound, it is hard to find another industry so riddled with incompetence, deception and false promises as the manufacturers and providers of hearing aids. So they may be no worse than the rest of their fellow purveyors in the field. To make matters worse, their customers or victims are mostly the elderly (I am 89) and my advice to anyone thinking of doing business with ReSound dealers is . . . don't believe anything they tell you about what their product can do. I have re-visited the "provider" a dozen times in an attempt to get the very expensive LINX Quattro aids adjusted and each "fix" presents a new problem. Yes, they are rechargeable (and they do last all day). Yes,... Read More
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