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Starkey Hearing Aids Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
27 Customer Comments & Reviews - see all comments
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Starkey is the only American owned and operated hearing aid company now in existence. Founded in 1967, the firm is headquartered in Eden Prairie, Minnesota. It makes and sells hearing aids under both the Starkey brand as well as the All American Hearing, Audibel, MicroTech, and NuEar names.
 
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How is Starkey rated?

Breakdown

4.5/5
Hearing Aid Style
5.0/5
Features and Price
4.0/5
Battery Life
3.5/5
Customer Experience

Overall Rating: 4.2 / 5 (Excellent)

Starkey offers consumers a wealth of choices both of hearing aid types and the technologies it packs into them. Like most brands of sophisticated hearing products, Starkey hearing aids are sold only through hearing professionals. However, the company has a provider locator on its website. The firm enjoys a solid reputation and touts the fact that it is now the only American owned and operated hearing aid company. Its products are an excellent choice for all except those seeking the most exotic hearing aid technologies.

Starkey Product Offerings

Hearing Aid Style - 4.5 / 5

Starkey offers a very wide range of hearing aid types. Within each category, the company offers three models which vary by what technical features they have. Surprisingly, the firm also offers a personal sound amplifier (PSAP) which, while not a true hearing aid, may be suitable for people who are on an extremely limited budget or who are unsure about the benefits of audio technology.
Product Type
PSAP
True Hearing Aid
Types of Hearing Aids
IIC
CIC
ITC
BTE
RIC
ITE
CROS
Battery Life
Rechargeable
Mobile Phone Compatibility
iOS

Features

  • Learning Capability
  • Directional Mics
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Frequency Shifting
  • Tinnitus Maskers

Starkey Additional Services

Features and Price - 5 / 5

Although Starkey hearing aids are provided only by hearing professionals, the company does offer a number of consumer-friendly additional services. Financing may be obtained through the company's partnership with Wells Fargo. And for those who are concerned about laying out a large sum of money for a custom-designed product, Starkey offers a 30 day trial period.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
30 days
Online Hearing Test
Yes
Modes of Contact
Phone
Chat
Web Form

Starkey Pricing

Battery Life - 4 / 5

Starkey does not publish prices for its products and notes that the cost of its custom-made products is strongly dependent on which style and features a customer selects.

Starkey After-Sale Service

Customer Experience - 3.5 / 5

Starkey does not publish details about its warranties, though the company suggests that they vary by model. It also appears that customers can buy extended warranties from Starkey that cover non-Starkey brands, but again details are not available.
Warranty Extendable?
Yes

Starkey Reputation

Reputation - 4 / 5

As the only wholly American manufacturer of hearing aids, Starkey enjoys a sound reputation, especially among people who prefer to buy American. Although it has no presence on Trustpilot, it has an A+ rating by the BBB. The handful of complaints about Starkey on the BBB site generally concern issues that are more properly addressed to the hearing professionals who actually provided the devices. The firm has been in existence for over half a century and in all that time does not appear to have been the subject of any regulatory actions, reported consumer litigation, or product recalls.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
0
Date Collected
2018-03-02
Year Founded
1967

Company Profile

Full Name
Starkey Hearing Aids
Company Website
https://www.starkey.com
Headquarters
6700 Washington Avenue S., Eden Prairie, MN, 55344
Mailing Address
6700 Washington Avenue S., Eden Prairie, MN, 55344

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27 Customer Comments & Reviews

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R
Ruth Y
5/15/2019
My batteries use to last five days now they last less then three days. Why the change?

B
Brent L
4/11/2019
I bought some of your hearing aids and as far as I can see they are just junk. You don't honor your contracts and your service sucks. These hearing aids are barely over a year old and one doesn't work and the other one is spotty at best. I spend that much money I expect a lot better product than what I got. I wouldn't recommend these to my worst enemy.

Yair T
4/8/2019
It took me 2 YEARS and 3 DIFFERENT audiologists to get starkey to make a shallow set of their Soundlens aids. My first Right-side aid was accidentally made as a Left side instead of an opposite hand mirror to the Left - it hurt like being stabbed in the inner ear when first inserted. I was a 34 year old man and nearly cried in the doctors office from the pain. When i pointed this out to my doctor, she said I don't know what im talking about and had it remade SMALLER. At no point did any of these trained professionals stop to see that the Right aid was made a Left. It took me 3 remakes (once every 2 weeks with shipping) for them to admit the mistake and remake. 50 such episodes... Read More

B
bjain98
3/14/2019
Purchased Halo 2 Starkey Hearing Aid from CT dealer in 2018, one of the selling point was iPhone app. If you are iPhone user, might not even bother using the app. Star Link is one to worst designed app I have seen. Slow in bringing up your stored memories. Drops connection frequently. If you close iPhone and open, again, most of the time it starts from the Normal not the last stored memory you were using.

Michael V
1/23/2019
I am on my third set of hearing aids. I am using Starkey Halo IQ I2400. This set of hearing are great. Clarity is better than my first 2 sets. I started wearing about 16 years ago. I love the Bluetooth. ***** 5 star rating. Out of 5 stars

J
Joseph
12/10/2018
I bought Starkey hearing but was given Audibel hearing aids being that that they were the PREMIUM Brand of Starkey hearing aids. Paid $6,500.00 for the hearing aids. Nothing but trouble after several months of use. The hearing aids were sent back to the company at least 8 times for repair. They were never repaired completely. They turn on and off by themselves, screech all the time and I have to hold down the program button all the time just to get them to work. I was supposed to get a 6 month hearing update test but that never happened till after 2 years and a phone call to Starkey. Now out of warranty that charge $250.00 each time they are sent back for repair. Their customer service is... Read More

Brandon A
11/21/2018
Starkey hearing aids have the best fitting custom devices out of the big 6 major hearing aid manufacturers. Their feedback suppression and durability is hands down the best I have seen. Starkey is known for their excellent customer service. When I call them I am immediately connected to a real person. Their wireless programming and Inspire software is user friendly for the provider.

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