Discover Home Loans Review
70 Customer Comments & Reviews - see all comments
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Discover is an Illinois-based financial services company. Founded in 1985 by Sears, Discover is now an independent corporation that offers banking and financial services, including home equity loans and mortgage refinance loans, to individual consumers and businesses.
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70 Customer Comments & Reviews
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Total lack of communication. After approval and submitting all documents as requested, my "loan team" would not respond to any of my emails. Then I was notified they closed my application due to MY lack of communication?! They alternated for 2 months between telling me I was approved and nothing more was needed from me and at the same time sending me notices that they were unable to reach me (completely untrue!). I wasted a lot of time and effort, as well as a hard pull on my credit, for absolutely nothing.
HORRIBLE COMPANY TO DEAL WITH. I OWN MY OWN HOME AND HAVE A 805 FICO SCORE AND A DTI LESS THAN WHAT THEY REQUIRED. I SUBMITTED ALL OF THE DOCUMENTATION ASKED. THEY WERE NOT RESPONSIVE AT ALL. THEY WOULD NOT KEEP ME UP-TO-DATE ON WHERE THIS STOOD. A MONTH LATER THEY OFFER ME A "COUNTEROFFER" OF 16,000 LESS AT A 3+ PERCENT HIGHER INTEREST RATE!!!!!!! i TOLD THEM NOT INTERESTED AND HUNG UP. TOTAL WASTE OF A MONTH OF MY TIME WITH A COMPANY I WILL NEVER DO BUSINESS WITH AGAIN. BEWARE!!!! IF SOMETHING SOUNDS TOO GOOD TO BE TRUE, IT USUALLY IS. THAT IS THE CASE HERE. DONT TRUST THEM.
HORRIBLE COMPANY TO DEAL WITH. I OWN MY OWN HOME AND HAVE A 805 FICO SCORE AND A DTI LESS THAN WHAT THEY REQUIRED. I SUBMITTED ALL OF THE DOCUMENTATION ASKED. THEY WERE NOT RESPONSIVE AT ALL. THEY WOULD NOT KEEP ME UP-TO-DATE ON WHERE THIS STOOD. A MONTH LATER THEY OFFER ME A "COUNTEROFFER" OF 16,000 LESS AT A 3+ PERCENT HIGHER INTEREST RATE!!!!!!! i TOLD THEM NOT INTERESTED AND HUNG UP. TOTAL WASTE OF A MONTH OF MY TIME WITH A COMPANY I WILL NEVER DO BUSINESS WITH AGAIN. BEWARE!!!! IF SOMETHING SOUNDS TOO GOOD TO BE TRUE, IT USUALLY IS. THAT IS THE CASE HERE. DONT TRUST THEM.
This company is rediculous... They ask for proof a loan is paid off that I'm still paying on. My pay increases and they say it decreased from what they had on file. They ask for a Condo PUD document and I don't live in a Condo. I'm getting the impression they haven't a clue what they are doing... Everytime I submit all of the documents they want, they ask for another one... I have an 805 Fico score and owe nothing on my mortgage yet I'm being treated like I'm a credit risk... If I didn't have so much time invested in this process I would stop it. Beware...
I feel so betrayed. I applied for a second mortgage and paid spent 3 months paying off 2 creditors and getting my credit score up. Because of the pandemic and a lot of medical bills I needed a second mortgage. The last 3 months I have hardly had any money in my checking or savings but 6 months ago, I had $10,000 in my savings. Now, with no letter, no nothing, they denied my loan, gave me no other options and did not even communicate with me. i signed the papers today and when I called to find out why my interest rate went from 10.99% to 11.99% I was told I DID NOT GET THE LOAN AND THERE ARE NO OTHE OPTIONS. NO COMMUNICATION, NO EXPLANATION. i do a lot of charity work and rescue... Read More
Worst process ever. 800+ credit score, paid off house, with weekly documented pay in excess of their estimated loan payment, and no debt. Should have been a no brainer. 1st response was denied as they said they couldn't verify my income after 2 months of current pay stubs, 2 years of W-2's and 3 years of tax returns. All from the same job I have had for over 16 years. After talking to them it was an oversight on their part, they will review and call me back in 2 days. We are now a week later, no response. You should to to ANY OTHER LENDER, you will have an easier process. My mistake is I already have a credit card with them and thought my perfect payment history with my income would... Read More
Your application, review, and approval is the smoothest that I have ever experienced. However, your payoff process needs serious overhaul.
When you call for your payoff, you won’t give it to me. You have to mail it. Payoff back to you cannot be accomplished by Electronic Fund Transfer. You have to use the USPS. I sent my payoff by certified check, USPS Priority Mail ExPress Next Day Delivery. Signature required. It arrived 4 days later. Your agreement with the post office means they hold it until you pick it up. Even if it is NEXT DAY DELIVERY. Meanwhile, I am charged Loan interest each day it sits in the Post Office. Process is seriously flawed.
Fast,Easy,Professional, and NO NONSENSE! We closed in less than a MONTH! and NO ZERO closing cost! No hidden fee's!
Notary came to our home closed in 30 minutes. Drive bye home appraisal.So easy!
The only reason I gave it 4 stars is the length of time the process takes, otherwise, everyone was extremely helpful, pleasant, and interested in getting you your loan.
I would like to thank Urial, Najiua, Lashanda, Talia and their attorney Kyle... I have to say everyone was awesome!
They explained the process in detail, and it happened exactly as they said it would.
The only other comment I have, is you can wait for weeks, and then find out you are not approved. There has to be a quicker way to do this, as someone may not mind waiting if they KNEW the loan was going to go through.
Run Run Run! We wasted 3 months working with these people. They raised the rate three times on us in the process. We did everything in a fast timely manner. Just went with the process didn't contact them daily. Waited on them. Credit score really good. Always on time on payments. When appraisal came in really low we asked for another. Did the dispute. They then said the appraiser didn't use comps to come up with value on house. That can't be true. First told us was a new appraisal when there wasn't. We noticed it was the same one then came back and told us no new appraisal because appraiser didn't use comps to determine value. Crazy because they have to how else do they determine the... Read More