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Nationwide Home Insurance Review

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Nationwide is an exceptionally well-established American insurance company that offers homeowners insurance and other insurance products. The company was founded in 1926, and is noted for its highly-rated financial stability. In addition to the standard suite of homeowners coverages, Nationwide also offers flood, earthquake, and sewer back-up coverage.
 
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How is Nationwide rated?

Breakdown

4.0/5
Coverage Options
4.0/5
Pricing and Discounts
4.0/5
Customer Service
4.8/5
Financial Strength
4.5/5
Add-On Coverages

Overall Rating: 4.2 / 5 (Excellent)

Nationwide has been in business for over 90 years and is one of the country's highest-rated insurance companies in terms of its financial strength. It offers consumers an unusually wide array of à la carte insurance offerings. The company is a solid choice, particularly for those who prefer to deal with their insurers in person or over the phone, rather than through an internet connection.

Financial Strength

Financial Strength - 4.8 / 5

Nationwide's prudent management and nine decades of business have resulted in exceptionally strong ratings from Standard & Poor's, AM Best, and Moody's. The company's large geographical coverage area also adds an element of financial security.
Underwriter
Nationwide
Marketshare
3.61%
Premiums Written
$0
Standard & Poor's Financial Rating
A+
Moody's Financial Rating
A1
AM Best Financial Rating
A+
*The above information reflects the financial strength of the underwriter of the Nationwide home insurance policies: Nationwide.

Customer Experience

Customer Service - 4 / 5

Nationwide is accredited by the BBB, with an A+ rating. It has a very low NAICS ratio of 0.38, suggesting a much smaller than average number of consumer complaints than for a comparably sized company. As a legacy insurer, Nationwide gives its customers the options of interacting through traditional agents as well as via the internet or over the phone. The company's website provides basic information and help options.

National Association of Insurance Commissioners

NAIC Complaint Ratio
0.38
NAIC Total Complaints
8
*The NAIC complaint ratio (in this case 0.38) is a ratio of the number of complaints a company received to the total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

BBB Rating
A+
Number of BBB Positive Reviews
2
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
94
Date Collected
2017-12-10

Nationwide Coverage

Coverage Options - 4 / 5

The company offers the usual suite of coverages in its homeowners policies - structures, personal property, and liability. However, Nationwide also offers a number of optional coverages that other carriers do not provide, such as replacement-value coverage, upgraded roof insurance, rare and high-value items, insurance against sewer back-ups, earthquakes, and floods, umbrella liability insurance, and medical payments coverage.
Basic Coverage Types
Dwelling Protection
Other Structures Protection
Personal Property Protection
Liability Protection
Guest Medical Protection
Additional Coverage
Water Backup Coverage
Enhanced Dwelling Protection
Scheduled Personal Property Coverage

Pricing & Discounts

Pricing and Discounts - 4 / 5

Nationwide's pricing is on par with that of other large, well established insurers. It offers discounts for existing customers of Nationwide policies, as well as people who have not had homeowners claims before, clients over the age of 60, and for people whose houses have certain protective devices such as alarms and smoke detectors.

Household Discounts

  • New Home
  • Home Safety Features

Policy Discounts

  • Customer Loyalty
  • Higher Deductible
  • Claim-Free

Contact & Additional Information

Homepage URL
https://www.nationwide.com
Company Phone
(877) 669-6877
Headquarters Address
1 Nationwide Plz, Columbus, OH, 43215
Year Founded
1926

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Customer Comments & Reviews

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M
Mike
3/5/2024
Nationwide is TERRIBLE! All of the great reviews are written by reviewers who have never actually experienced being a Nationwide customer. In all honesty, the only reason I have not changed before now is laziness on my part (finding a new insurance provider is a bit of an ordeal). As a customer with Nationwide for more than 20 years, here is my experience: 1) Customer service is essentially non-existent. If your agent is not taking care of you, forget about trying to go direct to Nationwide. They take you money happily, but they sure don't want to talk to you. 2) We owned two houses, one a rental and one our primary residence. A hailstorm caused us to need to submit a claim on... Read More

Tim P
2/26/2019
They gave a quote a full month before policy started. I made a decision based upon this quote. After policy started they doubled the premiums under the rationale that my property was undervalued even though they had valued it more than any other company to start with. I canceled and they turned it over to collections. Quotes are bait for suckers.

Tim P
2/26/2019
They gave a quote a full month before policy started. I made a decision based upon this quote. After policy started they doubled the premiums under the rationale that my property was undervalued even though they had valued it more than any other company to start with. I canceled and they turned it over to collections. Quotes are bait for suckers.

T
Toki E
12/30/2016
Nationwide took over VPI with whom I had an existing policy. Nationwide states it covers 90% of the treatment/procedure expenses. There should be a asterisk added to that statement. There is a $50 deductible for each "incident". Prescription cost associated with the treatment of the "incident" is capped at approximately $280 per year. As one submits claims for the same prescription, the amount of reimbursement decreases as the "cost cap" comes closer to being reached. The final 90-day prescription cost of $144 for the same "incident" for the year I submitted, I received a reimbursement of 10 cents. I recommend looking closely at Nationwide's policies for coverage of your pet.

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Wide Selection Of Home Insurance Discounts - Online Quotes In Minutes!

  • Covers common occurrences like fire or theft and accidents
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