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Safeco Home Insurance Reviews

7 Customer Comments & Reviews - see all comments
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Founded in 1923 as the General Insurance Company of America, Safeco is now a member of Liberty Mutual Group offering auto, vehicle, and property insurance products.

Since their acquisition in 2008, the company has continued to provide personal insurance now backed by their parent company’s financial strength and their own network of local and independent agents.
 
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How is Safeco rated?

Breakdown

4.0/5
Coverage Options
4.5/5
Pricing and Discounts
4.0/5
Customer Service
4.5/5
Financial Strength
3.5/5
Add-On Coverages

Overall Rating: 4.2 / 5 (Excellent)

Part of the Liberty Mutual Group, Safeco Insurance is a creditworthy and financially stable company offering a great selection of standard home insurance coverages, additional plans, and limited discounts.

Despite their efforts to ensure customer safety and satisfaction, the company's billing and claims handling still leave much to be desired.

Regardless of negative feedback, those seeking customizable home insurance policies with added protection for their valuable belongings will find Safeco offers precisely what they need at an affordable price, especially if they opt for an auto and home insurance package.

Financial Strength

Financial Strength - 4.5 / 5

Safeco Insurance Company of America holds A (Excellent) ratings with all major rating service agencies, including Standard & Poor's, Moody's, and A.M. Best.

As a member of Liberty Mutual Group, Safeco's policies are also backed by the outstanding financial stability and creditworthiness of its parent company, which was the third largest home insurer by market share in 2016.
Underwriter
Liberty Mutual Group
Marketshare
6.75%
Premiums Written
$6,164,379,444
Standard & Poor's Financial Rating
A
Moody's Financial Rating
A2
AM Best Financial Rating
A
*The above information reflects the financial strength of the underwriter of the Safeco home insurance policies: Liberty Mutual Group.

Customer Experience

Customer Service - 4 / 5

Safeco is not accredited by the Better Business Bureau and has yet to be rated by the organization.

For that reason, there is little online information about Safeco's customer service approach.

Nevertheless, according to statistics gathered by the NAIC, the company had less than the national median complaint ratio for homeowners insurance in 2016.

National Association of Insurance Commissioners

NAIC Complaint Ratio
0.89
NAIC Total Complaints
105
*The NAIC complaint ratio (in this case 0.89) is a ratio of the number of complaints a company received to the total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Safeco Coverage

Coverage Options - 4 / 5

Safeco offers basic policies that are on par with the industry standard, yet focus primarily on personal property protection for valuables including jewelry and art.

They do not extend a guest medical coverage, but offer dwelling protection, secondary structures protection, and liability protection along with a living expenses coverage.

Two things that set the company apart from the competition is the fact that they offer personal property replacement without factoring in depreciation and extend additional plans such as identity recovery and equipment breakdown coverage, which provide a comprehensive level of coverage when purchased together.
Basic Coverage Types
Dwelling Protection
Other Structures Protection
Personal Property Protection
Liability Protection
Additional Living Expense Coverage

Pricing & Discounts

Pricing and Discounts - 4.5 / 5

Safeco's home insurance prices will vary depending on the policy selected and the type, age, and size of the home.

Discounts with the company are few and limited, yet offer savings opportunities for those who own homes less than ten years old, purchase multiple policies, opt for a higher deductible or pay their bills in full.

Household Discounts

  • New Home

Policy Discounts

  • Multi-Policy
  • Higher Deductible

Contact & Additional Information

Homepage URL
https://www.safeco.com
Company Phone
(206) 545-5709
Headquarters Address
4333 Brooklyn Ave., NE Safeco Plaza, Seattle, WA, 98105
Year Founded
1923

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7 Customer Comments & Reviews

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Dan D
7/8/2024
We have homeowners Insurance with Safeco and have for decades. We have never had a claim. We just received a rate increase of 75% as of 07/2024 from 06/2024. This rate increase is ridiculous to pass onto us. I knew rates were said to increase but this is unacceptable, especially for a homeowner who has never had a claim. Our rate jumped from $1,875.00 per year to $3,279.00 per year. We used to stand by recommending Safeco but no longer. We will be shopping around on this one. Unbelievable. Sure, wish I could give you zero stars. Sign Anchorage Alaska Customer 07/2024

A
Aileen w
10/13/2023
HORRIBLE - STAY AWAY You only pay for what you need, I paid and they happily took the premiums and I paid for a lot of coverage on a small custom home. I have had a water loss and they sure do not pay you what is needed for repairs. Their estimate is less than 10% of what is needed and the description from the adjuster is so bad it is embarrassing almost beyond words. I requested over a dozen times for this to be reviewed and adjusted and met with one excuse after another. We have been lied to, short paid on the cost of the initial demo and dry out where we are out of pocket tens of thousands of dollars, they have adjusted there estimate to about 25% of what we have bids for to replace... Read More

jalainvllc
8/30/2023
Run as far away as you can from this both names. Safeco/Liberty Mutual homeowner's claim department is a scam. We filed the wind/hail roof damage claim before 2 months, they sent out their own different inspectors four times already and they all said the roof is severely damaged and needs to be replaced. Hail were about baseball size and penetrated through the picnic tables in the backyard leaving large holes. It was severe. Still the company denied the claim and wants to pay only to repair the roof, which is impossible. We had 3 reputed local roofers came out and inspected roof from our side, all expressed same opinion about there no way this roof can be repaired, it must be replaced.... Read More

astro6irl
11/1/2021
We were caught in a windstorm of 35-40 mph sustained winds and gusts up to 70 mph which damaged our motor coach. Safeco said they had received the photos and estimate and a few days later sent me a text saying they had paid the RV shop. Unbeknownst to us they were actually only going to pay $1200 out of a $13,000 claim. They not only have refused to pay the claim, their adjuster called the paint shop where the paint portion was going to be done and were so obnoxious that the paint shop has refused the job. Meanwhile they were telling me I needed to let them work with the RV shop and the paint shop. They haven’t paid anything and I don’t think they will unless forced. It’s been six... Read More

Deina A
7/28/2020
Buyer beware. Started great and then almost tripled my rate when I added my daughter. Claimed they sent this information via email, but no record in my inbox.

alsmokey3377
3/3/2020
Safeco/Liberty Mutual is the worst insurance company I have dealt with. I won’t even give them a one starI would give them a 0 star. I had them for six years. Filed a claim which they denied claim and closed it out then dropped me for renewal for filing claim. I would not recommend Safeco/Liberty Mutual to anyone.

VJ H
4/21/2019
Claims adjuster Kent Stiles concocted a plan with preferred contractor Vince Paglia of Protech Construction to plunder my claims account. Stiles has held my claim file in restriction for a full year, refusing to provide documentation to support the decision to tear down my home and leave me in a worse condition than I was before I filed my claim. It took 19 days to get an initial response from Safeco to my claim, which happened three years ago on Earth Day. My home was torn down and rebuilt without plans. Kent Stiles signed off on the demolition and rebuild, then claimed he didn't. Paglia, who came to my home and told me to my face that my home could not be repaired because I had no... Read More

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