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Protect My ID Identity Theft Protection Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
9 Customer Comments & Reviews - see all comments
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Protect my ID is an identity theft protection service backed by Experian, a trusted name in the finance industry.  With ProtectMyID, alerts are instantly sent to you once your credit card or personal information is compromised. You can then contact a representative which works for you in resolving the issue. “All clear” alerts are also regularly sent that gives you an added sense of security and peace of mind.
 
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What does it protect?

ProtectMyID

Surveillance alert notifications

Credit monitoring

Internet scan

National change of address monitoring

All clear surveillance alerts

Lost wallet protection

Protection

Child secure

Identity theft resolution

$1 million identity theft insurance

 

*** This does not include bank account, driver’s license and vehicle registration monitoring

 

Services

 

Monitoring Yes         
Fraud Alerts Yes
Credit Freeze Gives assistance
Reimbursement Insurance Yes up to $1 million
Resolution Gives assistance
Restoration Gives assistance

 

Features

 

Card monitoring keeps a record of when your credit cards or numbers have been used
Professional assistance get help with resolving an issue when fraud is detected
Child secure gives your child the same level of identity theft protection
$1 million insurance covers all costs and fees related to identity theft
Mobile app get access and notifications in your phone
Address monitoring notifies you on any address changes in your public documents
Credit reporting monitors your credit information and notifies you of irregularities
Lost wallet protection get help in cancelling lost credit cards

 

*** Part of ProtectMyID’s offering includes daily “All clear” alerts, which simply says that your personal information has not been compromised. While some might consider this as a simple marketing strategy it does provide a small level of assurance that everything’s safe.

 

Prices

ProtectMyID $15.95

 

*** ProtectMyID is reasonably priced at $15.95 but it still lacks some of the features that higher priced plans that its competitors offer. This could be great for bargain hunters but not for those searching for a more complete service.

 

Consumer Reviews

An A+ rating from BBB gives an insight into how ProtectMyID is generally regarded by its customers which has been generally been positive. 

 

Bottom Line

Protect My ID clients can enjoy the security of working with a company that is associated with Experian. However, its identity theft services still needs some work. It does not offer some of the more salient features that some of the top identity theft services have. This might not be sufficient for those who require higher levels of security.

 

 

 

 

 

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9 Customer Comments & Reviews

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Sandy S
10/3/2017
I waited on hold for an hour and a half and no one answered the phone. I had a question that could not be answered on line. If they are so busy, they must be making a lot of money and could hire more people to answer their phones. They were recommended by AAA but I will let them know what poor customer service they provided. I will check out other companies that provide the same service to find one that will answer the phone.

B
Byron B
9/12/2017
Twice over the last couple of months, I have not been able to log in. I pay for the premium service, but they can't even keep their site up and running. Since the recent massive hack at Experian, I haven't been able to log on. There is no indication that I am actually receiving monitoring services when I need it most.

E
EG
3/21/2017
20+ minutes on hold. Poor customer service. No free credit report.

L
Louise C
2/10/2017
I have this service from Experian plus access to my Experian Fico score thru a credit card. When my Fico score dropped 17 point's with no changes in my financial status having occurred, I checked Protectmyid for alerts - nothing. I asked them for help understanding why my Fico score would drop if there was no negative information. After multiple calls to their foreign customer service reps and transfer to nowhere, they could not provide any information. They did confirm that they track negative information. This service is useless. I believe it is a scam and definitely do not recommend it.

D
Dianne
2/3/2017
I was enrolled because I was part of the T-Mobile compromise, which, to my understanding, was Experian's fault to start. So it is ironic that they are now "protecting" me. It is a lame service, and I feel that this is designed more to try to sell me additional service(s), especially when these expire

S
Stephanie
11/14/2016
Because my identity was potentially compromised in several of the bigger well known breaches, I have both AllClear ID and Protect My ID. I recently boyght a truck. The dealer's finance department ran my credit with many lenders. I received numerous timely alerts from Protect My ID. I never received anything from AllClear ID. Thinking that maybe there was a problem with the notification setup, I logged on to the AllClear ID site...still there was nothing. It seems to me that ProtectMy ID does exactly what they say they'll do and All Clear ID does nothing.

C
Charles A
8/7/2016
I called to ask about +55 and family plan. The representative was unable to get me a cost of the plan, unless is signed up for the "Free Trial". I'm sorry, if the company can't provide a a cost for +55 and a family plan, that they advertise on their web site, I would not do business with them.

N
Nick D
11/10/2015
My info was breached via a hack into their service...they offer 2 years free. Really? Why would I acquire services from a company who was the cause in my info being breached to begin with?

L
Linda S
8/4/2015
Terrible company. Their site doesn't work right, you are on hold forever when calling, their reps don't know what they are talking about. I shudder to think what would happen if there was a problem.

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