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The Ladders Job Search Site Review


ConsumersAdvocate.org Rating: 3.3 / 5 (Very good)
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Founded in 2003 and based in the Financial District of New York City, the Ladders is a job search site that caters toward individuals looking for higher end jobs that pay $100,000 or above. The company operates a basic free service, but also charges a subscription rate for its premium features.
 
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How is The Ladders rated?

Breakdown

3.5/5
Ease of Navigation
3.0/5
Job Alerts
3.5/5
Additional Services

Overall Rating: 3.3 / 5 (Very good)

The Ladders caters toward individuals who can command a $100,000+ salary. Most of the optimum services are only available if you purchase a subscription to the premium plan, though the Ladders features a free basic service as well. The site itself isn't as easy to navigate as other comparable sites we evaluated. Filtering options are slim, and initiating job alerts is a little on the confusing side.

The Ladders Website Features

Ease of Navigation - 3.5 / 5

The Ladders is one of the only job search sites we reviewed that required users to submit personal contact information and create an account before they were able to even see the jobs. Also, job seekers are immediately taken to a page where the Ladders asks for credit card information so it can charge them for its Premium Membership. Although users can continue through with the free service without providing this information, the option to do so is only visible when they scroll to the bottom and see "Continue with Basic Account." After the initial filters of job title, location and salary range, there are no further filters to refine the search. However, with the advanced search feature, users can add experience level and industry. The Ladders allows job seekers to upload their resume as a Word doc or PDF, and also has a resume-building engine.

More robust features like resume optimization tools, application monitoring and updates, and company profiles are only available with the Premium plan.
Industry Focus
$100,000+ Jobs
Search Filters
Job Function
Location
Salary Range
Resume Features
Online Resume Builder
Upload Resume
Application Features
Monitor Application Status
Company Information
Company Profiles
Job Recommendations
Yes

The Ladders Notifications

Job Alerts - 3 / 5

The process for setting up job alerts is much more cumbersome with the Ladders than most of the other job search sites we evaluated. In order to receive notifications, users must first do a search and then make sure to save that search the first time it is performed. Job seekers can save up to 10 searches in total. The Ladders then automatically sends the results to their email inbox. Beyond this, the service does not appear to have any other ways to customize the frequency or relevance of notifications.
Customizable Job Alerts
No

The Ladders Customer Experience

Additional Services - 3.5 / 5

The Ladders has a D- with the BBB and a 4.0 rating on Trustpilot. Bad reviews overwhelmingly cite spam as the cause. Also, customers routinely complain that they continue to receive email job notifications, even when they have unsubscribed multiple times. The Ladders' Premium service can be purchased in 1,3,6, and 12 month blocks, but be aware that they charge the entire amount of the term upfront.
Year Founded
2003
Free Service
Yes
Pay Service Cost
$9.99-12 months/$14.99-6 months/$19.99-3 months/$29.99-1 month
BBB Rating
D-
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
2
Trustpilot Rating
4.0 out of 10
Date Collected
2018-04-27
Mobile App
No
Contact Method
Live Chat
Support Hours
9am–5pm Eastern Time

Company Profile

Full Name
The Ladders Job Search Site
Company Website
https://www.theladders.com
Headquarters
55 Water Street, New York, NY, 10041

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Customer Comments & Reviews

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L
Lily
10/2/2022
I applied via your site using Apply4Me and all of these applications are showing 'Pending' and has not been sent, when will these be sent?

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