10 Best
Long Term Care Insurance
of 2025
Long Term Care Insurance
of 2025
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Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 45 and 79
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs
Genworth Long Term Care Insurance Review
ConsumersAdvocate.org
47 Customer Comments & Reviews - see all comments
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Headquartered in Richmond, Virginia, Genworth Financial is an insurance and mortgage solutions company offering life and long-term care insurance products, as well as mortgage insurance and annuities, throughout the United States and abroad. The company has been in business since 1945.
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47 Customer Comments & Reviews
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The most useless team of customer service representatives I have ever come across in this industry. I just needed to know what the name of the custodian was on my annuity contract... pretty simple right? Not if you work at Genworth it isn't. I was transferred 4 separate times and had to explain why I was calling and give the same contract/personal information 4 SEPARATE times. There was no reaching out to the team I needed to be transferred to and explaining my situation. Instead, I spent another 1-2 minutes reexplaining everything and giving each representative the same information I had given the previous representative. After I did this same song and dance with 4 different people, the... Read More
We've been paying into Genworth LTC for about 8 years ($42,919.53 paid in). Thanks to a class action lawsuit we received notice that we have several options for reduced and/or paid up benefits. The accompanying letter warned of pending and planned rate increases in the NEAR and LONG term. After seeing a C++ rating (no, I don't think this is a stellar rating for an insurance company) and reading reviews posted here, I'm taking the $10k payaout and the $32,919.53 paid up benefit. Chalk it up to experience and not going tothrow good money after bad. I'll self insure.
You better go back and do your research. Worst company for long term care. Go read the complaints on Consumer affairs. I mean up to date 2023. Their rates are skyrocketing and they are hard to deal with and honor their plans. Customer service is at an all time low.
I had to give 1 star to be able to post this review, but I really give Genworth a NEGATIVE 5 star rating!!
All of the people who have reviewed Genworth Long Term Care Insurance, have given real stories to go with their REAL low ratings. This is a terrible company, and I’m nearly in tears reading all of these other reviews of customers suffering through this in the same way that we are. Let’s figure out a way to link up and file a class action lawsuit against Genworth. We deserve our reimbursement $, considering the hundreds of thousands $ that we have paid into this fraudulent company. There is a special place in Hell reserved for crooks like these!
Two months ago Genworth stopped sending reimbursement for the caregivers my husband has had for several years. Same agency, same paperwork - nothing changed except that the reimbursements stopped coming in. Now that my checking account has been depleted and I'm withdrawing money from investments to pay the caregivers, I'm calling Genworth daily. Each phone call is a lengthy process that ends with: "The invoices are under review." Like many other policy holders, I'm now terrified that Genworth is about to go belly-up.
My parents have paid thousands of dollars to this company for 26 years. My dad died without ever using it. My mom is in her 90's and has Parkinsons Disease and living in a nursing home. It was terrible trying to get the first payment. Now the home has to send a new assessment each month to see if my mom will still need help. My mom can't walk. So, the new assessment was sent in 13 days ago and still no sign of payment.
Very disappointed in the claims department. Every time my daughter calls they says they cannot talk to her. She tells them to look on the first page of the contract and they will see there are 3 people on the poa. Very frustrated. It is terrible trying to get answers. When I first stared with Genworth over 20 years ago I did not see where we has to have a hundred days in hospital or rehab to get any money. I am waiting to see if they reviewed all of our documents. It takes forever. I would not recommended this company. It is better for one to save the money for future medical problems. Also I called to tell them my husband passed so i could stop sending money but I still want... Read More
There is no way any of these 5 star ratings are done by anyone who has made a claim with this company. This place is unbelievable, love you when you make payments but when you make claims the claws come out. Paid on this darn thing for 40 years. Dad passed without making a claim. Now our mother physically can not take care of herself. We made a claim. They had a nurse facetime us evaluate my mom, hummmmm you can't do that and have an efficient evaluation, they asked Dementia questions. Oh, and if we wanted an in person evaluation, we had to pay for it. My mom does not have Dementia, useless facetime meeting. Before this meeting I also sent in all the doctors information, office... Read More
My husband and I have had separate LTC policies for several years, and as would be expected there was a raise in premiums two years ago and another this year. Two years ago, when I called the Customer Service number to discuss possible changes to coverage, I was helped by a middle-aged woman who was knowledgeable, articulate, and helpful beyond belief. She sent me the revised coverage within a few days and we made the changes. THIS YEAR i have called three times, spoke with three different men with accents so strong I could barely understand them, one even have dogs barking in the background, and all were of very little help. The second one who was to send revised coverages so I could... Read More
I have had my Genworth LTC for 21 years. Items I have aren’t even offered any more (like no elimination period). I am glad I purchased it when I did. Premiums were $153.00 per month, Ha! I have seen many increases since that time, most have come within the last 10 years. I haven’t needed to use it yet. I don’t think they anticipated the demand being what it has been. People are living longer with diseases that years ago would have killed them. If what a previous poster wrote is true, that the company was sold to China, that is very concerning. What will that do for previous commitments? I really don’t have an honest rating, not having filed a claim.
Top Rated
Our Partner
Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 45 and 79
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs