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State Farm Long Term Care Insurance Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
13 Customer Comments & Reviews - see all comments
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State Farm is the largest property and casualty insurance company in the United States. Its long term care insurance is sold only through its network of agents, although quotes are available online. The company is located in Bloomington, Illinois and does business in every state and the District of Columbia.

How is State Farm rated?

Breakdown

5.0/5
Benefit Limits
4.5/5
Policies & Coverage
4.5/5
Customer Service

Overall Rating: 4.4 / 5 (Excellent)

State Farm is a solid choice for long term care insurance. With solid financials and almost a century operations, the company appears to be prudently managed-an important consideration when purchasing policies that may not pay out for years or decades. Like many large old-established companies, State Farm has been involved in some consumer litigation and state regulatory actions. These, however, have not involved the company's long term care insurance products. State Farm shines when it comes to coverage, claims, and benefits, the only potential negative there being that all claims must go through one of its agents.

Policies & Coverage

Policies & Coverage - 4.5 / 5

State Farm offers a solid array of long term care policy options, but not all options are available in all states. It sells policies that qualify under the long term care partnership rules of all states that participate in the program. The company also offers a rider on its life insurance policies that, in effect, converts them into a hybrid life/LTC policy. These riders, however, are not available in California or New York.
Policy Types
Individual / Standard
State Partnership
Hybrid Life and Long Term Care
Tax Qualified
Types of Covered Care
In-Home Care
Assisted Living / Adult Day Care
Nursing Home
Hospice Care
Medical Help Systems
Facility Coverage
Any Facility
Available Policy Riders
Inflation Protection
Return of Premium
Waiver of Premium
Home Modification

Inflation Protection

You can choose inflation protection in one of several formats: Future Purchase Option, Simple Automatic Increase Benefit, Compound Automatic Increase Benefit

Claims & Benefits

Benefit Limits - 5 / 5

State Farm's claims and benefits procedures are superior to most in the long term care insurance industry. Its $500 daily limit should be more than sufficient to pay for 24/7 home health aide care or for care in a nursing home. The company's benefits triggers are also reasonably designed and do not unduly burden consumers. For eligibility, State Farm policyholders must be unable to perform two activities of daily living. All claims for benefits must be processed through a State Farm agent, a practice that will please some customers and frustrate others.
Maximum Daily Benefit Limit
$500 per day
Lifetime Benefit Period
5 years
Unlimited Lifetime Benefit Period?
No
Elimination Period
30, 60, or 90 days
Eligibility Requirements
Activities of Daily Living Limitations
Physician Certification / Letter
Alzheimer's or Cognitive Impairment

Financial Strength & Ratings

Financial Strength - 3.5 / 5

One of the largest insurance companies in the world, State Farm is a Fortune 50 company that's highly rated by financial analysts. Further, the company has been in business since 1922, which suggests prudent financial management in good times and bad.
Underwriter
State Farm Insurance Company
Moody's Financial Rating
Aa1
AM Best Financial Rating
A++
Standard & Poor's Financial Rating
AA
*The above information reflects the financial strength of the underwriter of the State Farm long term care insurance policies: State Farm Insurance Company.

State Farm Reputation

Customer Service - 4.5 / 5

Reputational data for State Farm has to be viewed with an understanding that the company is one of the largest insurers in the country and offers many different lines of insurance. It's not usually possible to separate consumer comments about the company's long term care insurance from comments about its other insurance products. The company's lopsided number of negative BBB reviews is typical for a large company of this nature. State Farm was recently forced to refund overcharges of $13 million to California homeowners and renters policyholders. Though that doesn't bear directly on long term care policyholders, consumers would do well to closely scrutinize their billing statements from State Farm and other insurers to make sure they are being fairly charged.
Trust Pilot Rating
7.5 out of 5
BBB Rating
A-
Number of BBB Positive Reviews
4
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
138
Date Collected
2017-10-31

Contact & Additional Information

Company Type
Underwriter
Year Founded
1922
Homepage URL
Company Phone
(800) 782-8332
Headquarters Address
One State Farm Plaza, Bloomington, IL, 61710
Mailing Address
One State Farm Plaza, Bloomington, IL, 61710

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13 Customer Comments & Reviews

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Ann S
4/26/2024
My husband and I both have had State Farm LTC insurance for many (20) years. His policy alone costs almost $2000 per year, but now that we need to activate it, they are making it almost too difficult! I take care of him at home 24/7 unpaid, and hospice provides a daily cna for baths and dressing, plus an RN twice weekly to check vitals. I am preparing to hire an additional sitter from a different agency for one afternoon a week , but SF is requiring from our hospice provider all the same paperwork(care notes) and Medicare forms as when we first went on hospice. The 90 day elimination period was completed on 3/14/24. Our hospice provider covers 5 counties in MS, but they say SF and... Read More


suziemama36
10/29/2022
I have been paying for a State Farm LTC Policy for over 20 years with premiums going up almost every year to the point where I took a paid up policy with lowered premiums. It is worth $500000. With a90 waiting period. I am soon to be 87 years old and I don’t need medical care but need someone just to watch over me in case I pass out or fall and help with medication, meals etc. I have fallen twice in the last year with injuries with no one here. I have High Blood Pressure and severe osteoarthitis and vertigo. I need to know how I can receive help that is paid my limits on the policy.


dorothysmigal
11/5/2021
My husband worked for SF for almost 40 years. He has a Long Term Care policy as part of his retirement. When he became Chronically ill I filed a claim for his in home care. I am his caregiver, 24/7 to be paid the maximum of $235 daily. This would have helped with our mounting medical bills. SF fails to tell policyholders if they elect to care for their loved one at home this Home Care Agency takes up to 50% of your payments. A $500,000 policy is actually worth (if I am correct) $250,000. After years of premium payments, $60,000 or more, monthly premium payment $233, there really is no value to anyone but SF. Customer care is curt, rude at times, and forget about returning phone... Read More


C
Crystal O
9/8/2021
To whom it may concern, My husband has been with State Farm Insurance for 40 + years. We married 21 years ago and subsequently I was from that point on a State Farm customer. We’ve had our occasional accident throughout the years as well as you insuring our teenage son who had his fare share of incidents. To be expected I’m sure given his age, car choice, and extremely high premiums into consideration. We recently made a move to live in our Arizona home. I have worked as a Registered Nurse for the better part of 45 years and had 3 home’s insured with you at one point along with many vehicles. Currently going through a refinance process on the only home we have a mortgage on now we... Read More


ainapuya
3/12/2021
As a former employee of State Farm I feel horrible for even having my mom by this policy. She bought this policy in 2002 and was diagnosed with Alzheimer’s/ dementia in March 2020, the height of the COVID pandemic. Her doctor sent in the forms numerous time to get the claim approved and when we finally got a letter saying it was approved there was an elimination period. We hired a private healthcare provider because they said you can have your own at home health care provider and we’re just waiting fir them to send us payments. They asked for more forms to be filled out one signed. So we mailed those in. Some mail was returned to us, they claimed to have mailed us letters. Which we never... Read More


bobbie.k.miller
10/18/2020
We have had long term care insurance since 2005. Suddenly they notified us that our annual premiums for the two of us will increase 174% to around 15K for the two of us. Now we are too old to go elsewhere. If we do not keep it in some watered down form we were informed that we would lose the fortune we have already paid to them. I have had State Farm since I was a teenager. This has really destroyed my trust in them. They encouraged us to plan for our future using their product. This has proved to be a very costly mistake for us. With all their actuaries, they could have and should have let us know long ago-before they priced us out of the product.


jasperbakergroup
2/13/2020
I bought this policy when I was 32 and now I am 59. My agent told me it was a wise thing to do to ensure my family wouldn't be put through hardship if something should happen. This policy now has gone up significally and deduced the offering I had invested into all these years. I think this should be looked into, if you read the current advertisement they seem to be offering the same thing the told me I couldn't have. Example - Available Policy Riders Inflation Protection Return of Premium Waiver of Premium Home Modification Now if things are getting this bad for State Farm, WHY do they put a TON of money into advertising into Sports i.e., NBA. But the customers that... Read More


stlbears65
10/24/2019
Agree with the comments regarding rate increases. Also, wait until you have a claim . I have been getting the run around for three months despite my mom's obvious dementia. Make sure you have a relative willing to work through countless hours of red tape with doctors, care providers etc. They drag the claims process on endlessly hoping you will give up.


linarmin
4/1/2019
Our negative experience was our rates went up and when we got the policies the agent responded to me that our premiums WOULD NOT GO UP after I asked if the would. To our surprise tens of thousands of dollars later we get a letter saying our premium would go up so we had to lower the daily rate. The worst was being lied to by the agent. We should be able to take our vestment and move it or close it like a life insurance policy. We were told that they no longer offer long term care in California. We closed our home owners policy with them and she tried to match AAA but it was not a consideration anyway. The worse thing is being lied to by an insurance agent. I also just read that... Read More


Pat M
8/11/2018
Just received a new notice of increased premiums. In 2017 I paid $4502.00. In 2018 I will be paying $6345.00 which includes the increase in November. In 2019 I will pay $8200.00 unless there's another increase in 2019. I've had this policy since my husband died, since 2002, (58 years old and working full time). Premiums were fairly stable. But in the last 3 or 4 years there have been steady, large increases in premiums. When the economy was poor I understood a nominal increase, but the economy has been great the last few years. So why did we get such a large increase these last few years?? Is it because I'm getting older and just might be needing the services soon? Are they... Read More



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