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Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 45 and 79
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs
Costs and Benefits of Transamerica Long Term Care Insurance
ConsumersAdvocate.org
44 Customer Comments & Reviews - see all comments
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Transamerica Corporation is the holding company for several investment firms and life insurance companies operating under the Transamerica brand since 1928.
The corporation's insurance companies have received high ratings from all major U.S. credit rating services, including an A+ (Superior) financial strength rating with A.M. Best.
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2- full years of not paying for my mother's long term care at The Presbyterian Community, the village. She does not meet the terms and conditions. That's what I call no care long term and after denying her claim because she can still brush her teeth and and she can shower by herself. Terms and Conditions, Very specific Illnesses that are not covered, the doctor that sent her to the Presbyterian community said that she needed to be in long term care with dementia and Alzheimer's. Long term care has never paid a dime for her care, she paid for Long Term Care,has not even gotten 1 day of care,. Denied, no reimbursement after 24 months their list of conditions are just ways to keep their... Read More
21 People found this helpful.
Do not buy this insurance we've been arguing with them for months about covering our grandmothers Home Care she paid them for 19 years and this is how she is treated absolutely ridiculous. If I could give zero Stars I would.
20 People found this helpful.
Horrible Customer Service. Nothing but delays on Alternative Benefit Payment requests and a complete runaround on receiving reimbursement for return premiums after the insured went on claim. The approved claim date was 4/19/2018, it is now nearly 6 months later and no correspondence or return premium received. The Customer Service reps never let you speak with a supervisor and any attempts to escalate are turned down and answered with the standard line "we are doing are best".
This company knows how to collect premiums but does not have reliable processes for servicing the policy when the insured goes on claim.
19 People found this helpful.
My mother in law paid the premiums on Transamerica's long term care insurance for 35 years.....huge expense. Then she was diagnosed with ALS and started to go downhill relatively fast. Transamerica not only denied all of our claims for CNA help (and our appeal), but I had to spend hours on hold every time I called (like every other day) and were forced to deal with the most incompetent customer service agents who are only trained to give you the run around. They spent 7 weeks deciding that they would not cover CNA care for my mother in law. She died two weeks after that decision. The last two weeks of her life we went without the CNA help we desperately needed adding incredible levels of... Read More
17 People found this helpful.
We have had this insurance for my Mom for almost 20 years and have had no problem because we were paying. However when my Mom needed to collect when she had to go into long term care the hassles began. There were constant delays in approval. It took well over 30 plus phone calls. We finally started to get the payments but payments were slow in coming and we had to stay on top of them with constant phone calls. Now with the last check they claim it must have gotten lost in the mail and will be delayed another two weeks thereby being almost a month late. By the way we have received 5 other pieces of mail from them during the month, but the only one lost is the check. In the interest of... Read More
17 People found this helpful.
My parents have had TransAmerican Long Term Care insurance to years and paid their premiums until my dad needed to go into a nursing home in ND. TransAmerica did pay for his care and mom 's premiums were not required to be paid after he entered the nursing home which was good. However, My mom is now in what is called Assisted Living, and licensure in MN is considered inadequate by TransAmerica as the original document stated it was for nursing home care even though she receives the care required for long term care. However, the only kind of long term care the was nursing home care when they purchased policy. Very frustrating!
17 People found this helpful.
My mother purchased a LTC policy in 1993 on the advice of a person who represented himself as a "financial planner", but in reality this person functioned only as an insurance salesperson. I mention that because this industry is filled with such people. All the alphabet soup credentials in the world do not change the fact that people who sell these policies ARE NOT objective and ARE NOT disclosing that fact to purchasers. Yet, consumers are NEVER told the truth or given any objective advice about the downside of these policies because....commissions are FAT! She never once was given any objective advice as to her financial situation or whether she even needed this policy. Oh,... Read More
14 People found this helpful.
I have been struggling with this company to pay a claim dating back to November 2018. I counted the letters I have received as of yesterday and it was 16 asking for more information. They also tell me I have fulfilled the EP requirements of 3 days hospitalization. Just so happens I was in the hospital and rehab from 10-12-18 to 11-09-18; I think that should qualify. Very, very dissatisfied with this company and their "customer service" (????) department.
12 People found this helpful.
One of the worst companies! My mother has had a policy for 25+ years and has always paid her premiums on time. Her policy guarantees reimbursement of home modication costs. This is the first time she has ever filed a claim. Despite submitting all the necessary paperwork and a letter stating that the necessary home modifications were required, the claim is being denied. TransAmerica itself told us all that was necessary was the letter from her doctor. There isn't a need for onsite assessment when a letter from her physician of more than 38 years provides more detail than a so called onsite assessment from someone who is not even guaranteed to have a medical background! TransAmerica... Read More
11 People found this helpful.
My wife and took out policies at age 60. Premiums increased after 7 years and after another 4 years. Now in 2017, 2018 and now 2019, we must pay more in premiums or take cuts in benefits. Not good. We are ready to drop them(now???).
10 People found this helpful.
Top Rated
Our Partner
Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 45 and 79
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs
