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Casper Sleep Inc Mattresses Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
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Casper Sleep, Inc., is dedicated to designing, manufacturing, and selling hybrid foam mattresses and sleep accessories such as pillows, sheets, mattress protectors, and adjustable bases to U.S. customers. Accredited by the Better Business Bureau with an A+ rating, the New York-based company sells its products online and offers a white glove delivery in some urban areas.
 
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How is Casper rated?

Breakdown

4.0/5
Product Specs
4.5/5
Pricing and Policies
4.0/5
Service Features
4.5/5
Company Reputation

Overall Rating: 4.2 / 5 (Excellent)

Casper offers consumers a wide range of products at different price points, which means their quality foam mattresses are available to anyone, from couples looking for a King-sized model to students who need a Twin for a dorm room and everyone in between. Casper uses eco-friendly and certified foams, and all its mattress models feature a cooling layer to keep sleepers comfortable all night. The Casper model, a mid-range mattress, stands out from the rest due to its "zoned support" construction, which utilizes softer foam for the area around the sleeper's shoulders and firmer foam for the hips and core area. Savvy consumers and all types of sleepers are sure to find Casper's mattresses an excellent deal.

Casper Product Features

Product Specs - 4 / 5

Casper sells three mattress models: The Wave, The Casper, and The Essential. The Essential measures 11" in height and features three layers composed of a mix of foams that provide both comfort and support. The Casper, the company's most popular model, is 12" high and features four layers, including one that varies in firmness according to the area of the body that would typically rest on it. Finally, The Wave has a height of 13" and features five layers, which includes the targeted support layer mentioned above, as well as additional layers that contour to the sleeper's body to relieve pressure points and align the spine. All three mattresses are made from several foams, including latex foam, which is certified by Certi-PUR and Oeko-Tex, and include a top cooling layer allowing for the circulation of air. Casper says the mattress cover is made of an upholstery-grade knit textile (90% polyester, 2% spandex) that provides more flexibility and less wrinkling. In addition to mattresses, Casper makes a whole suite of bedding and bed-related products, including frames, foundations, adjustable bases, sheets, pillows, and dog beds.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Memory Foam
Hybrid
Coils
Continuous
Marshall (wrapped, encased, or pocket springs)
Upholstery Layer Materials
Polyester
Wool
Cotton Fiber
Foam Mattress Materials
Memory Foam
Visco-Elastic
Latex
Firmness Levels
The Wave (5 layers), The Casper (4 layers), The Essential (3 layers)
Type of Fire Retardants Used
A proprietary woven silica sock under the cover
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
TB117-2013 Label
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Bed Frames
Adjustable Bases
Pillows
Sheet Sets
Mattress Protectors
Foundations

Casper Pricing

Pricing and Policies - 4.5 / 5

Casper mattresses come in three different price points. The Wave is the most advanced and most expensive model, starting at $1,346 for a twin-sized bed. The Casper Original is the mid-range model, and prices start at $536, while the Element is the most affordable, starting at $395. The prices displayed below reflect Queen-sized Casper Original mattress and bases. Free shipping is available, as well as financing through Affirm. Customers who return Casper products within the 100-night home trial period receive a full refund.
Price
$986.00
Base Price
$300.00
Adjustable Base Price
$956.00
Financing
Financing Details
Financing is provided through Affirm, which offers a variety of financing options, some as low as 0% APR. Other conditions apply.
Free Shipping
Full Refund

Service Features - 4 / 5

Casper offers customers a 10-year warranty that covers manufacturing defects on all its mattresses. Since Casper is an online company, they also extend a 100-night home trial for all their products, with a full refund if the customer is not satisfied. White glove delivery is available in some locations, which includes the installation of the new mattress and the removal of the old one. Otherwise, the mattress is shipped in a box which the customer can open to allow the bed to regain its shape over a few hours.

Casper Service Features

Customer Support
Phone
Email
Live Chat
Delivery Options
White Glove Delivery
Mail Delivery
Website Features
Instructional Videos
FAQs
Blog Articles
Mattresses Made in USA
Warranty
10 years
Warranty Details
From Casper's website: "This limited Mattress Warranty applies to the following Defects: —Deterioration causing the Mattress to have a visible indentation greater than one (1) inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and foundation. —Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling. —Any manufacturing defect in the zipper assembly of the Mattress Cover."
Home Trial
30 nights
Home Trial Details
From Casper's website: "This post-purchase, risk-free 100-night trial serves as our return policy. If you decide your Casper mattress, foundation or base aren’t for you, we’ll send a courier over to remove the product from your home and either donate it to a local charity or have it recycled. With all other products, we’ll provide you with a prepaid UPS label for you to ship your product back to Casper free of charge. Either way, your original form of payment will be refunded 100 percent."

Casper Company Reputation

Company Reputation - 4.5 / 5

Casper boasts accreditation and an A+ rating from the Better Business Bureau, with only a handful of customer reviews and complaints. Most grievances appear to be due to delays in processing refunds when customers return the products within the home trial period. Otherwise, there are very few complaints about the product itself. The company has a 7.7 out of 10 rating on trustpilot.com with a total of 20 reviews and only three negative ones which are related to delivery issues or a health complaint.
BBB Rating
A+
Number of Positive BBB Reviews
1
Number of Negative BBB Reviews
1
Trustpilot Rating
7.7 out of 5
Date Collected
2018-04-26
Year Founded
2013

Company Profile

Full Name
Casper Sleep Inc Mattresses
Company Website
https://casper.com/
Headquarters
175 Greenwich St, 39th Floor, New York, NY, 10007

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Customer Comments & Reviews

Loading Reviews ...
Lin W
4/5/2021
I love this mattress and contrary to the other review, there is zero plastic smell and my persistent back ache is gone! I’m delighted with my purchase.

luissantaotten
8/16/2020
The mattress is comfortable, but it has a very strong plastic smell. We've had it for two months hoping the smell would go away but it hasn't. The plastic smell goes on the sheets and our pjs. The room also smells like plastic. If your looking for a mattress that keeps you cool , this is not it.

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  • Sizes: Twin, Twin XL, Full, Queen, King, Split King, Cal King
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  • Trial Period: 365-night in home trial
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