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Idle Sleep Mattresses Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
20 Customer Comments & Reviews - see all comments
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Founded in 2017, Idle Sleep is a bedding company that sells all-natural foam and hybrid mattresses, as well as foundations, bed frames, pillows, and bedding accessories. The company sells its products directly online and through authorized dealers. Idle Sleep is owned by Halo Bedding LLC, a Sacramento, California-based corporation.
 
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How Do We Rate IDLE Sleep?

Breakdown

4.0/5
Product Specs
4.5/5
Pricing and Policies
4.5/5
Service Features
3.5/5
Company Reputation

Our Overall Rating: 4.2 / 5 (Excellent)

Unlike many of its competitors, Idle Sleep mattresses are built to order. Their product line includes four different models. Some models are dual-sided to offer customers more choice. The company offers a very long trial period that distinguishes it from other mattress manufacturers. In addition, Idle Sleep offers free delivery and returns and has a full refund policy. It is a relatively new company and is not yet rated by the BBB or Trustpilot, however, reviews posted on its website and other sleep speciality websites are generally positive.

IDLE Sleep Product Features

Product Specs - 4 / 5

Idle Sleep mattresses come in five different models. Some offer a two-sided dual-firmness design for easy switching between medium and "luxury" levels of firmness. All models come with a ThermoCool cover, except for its Latex Hybrid model which has an organic cotton cover. Idle mattresses are made with a proprietary foam technology that may offer better pressure relief and less push back when compared to other bedding materials. Their foam formula, known as cooling buoyancy, may also help you sleep cooler. Mattresses are created from all-natural materials and contain no poly-foam.

Additionally, Idle Mattresses use the quantum-to-edge-support unit, which is considered one of the best coil units on the market. This unit provides excellent edge support, motion reduction, and is extremely durable. Idle Sleep also sells bedding accessories including basic and motorized bed frames, smart and adjustable frames, and pillows and bed linens. Its Dunlop latex model is fire-retardant. The Dunlop is GOLS certified, which assures customers that the latex material used in it is organic and sustainably farmed. Idle Sleep also offers an organic Talalay latex model.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Hybrid
Coils
Marshall (wrapped, encased, or pocket springs)
Upholstery Layer Materials
Cotton Fiber
Foam Mattress Materials
Latex
Firmness Levels
Medium and Luxury Firm
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
TB117-2013 Label
Additional Products
Bed Frames
Adjustable Bases
Pillows
Sheet Sets
Mattress Protectors
Foundations

IDLE Sleep Pricing

Pricing and Policies - 4.5 / 5

Idle Sleep offers five mattress models in different sizes with varying prices. The price shown here are for the company's 14-inch, queen-size hybrid mattress, queen foundation, and adjustable base. The company has a full refund policy, and offers free shipping and a 0% APR financing if balance is paid in full within the 6- or 12-month financing period.
Price
$2,596.00
Base Price
$284.00
Adjustable Base Price
$1,176.00
Financing
Financing Details
Idle Sleep offers financing through Klarna, starting at a promotional 0% APR rate if the balance is paid in full within six or 12 months. Promotional offers are for qualifying customers only. Non-promotional purchases have a standard APR of 19.99% and may be subject to a $2 monthly minimum interest charge.
Free Shipping
Full Refund
Refund Policy Details
Idle offers a very generous 18-month trial period. After trying the mattress for a minimum of 30 days, a customer can return it to Idle. The company will pick up the mattress at no charge and provide a full refund. They do reserve the right to send a complimentary mattress topper to customers who feel a mattress is too firm. However, if the mattress topper doesn't solve the problem, Idle will issue a refund.

Service Features - 4.5 / 5

Idle Sleep mattresses are made to order and shipped for free. Depending on the type of mattress, delivery time may take up to 15 days. The company offers a generous limited lifetime warranty and an 18-month in-home trial period. All mattresses are made in the U.S.A. Consumers can reach the company via email, phone, or live chat.

IDLE Sleep Service Features

Customer Support
Email
Live Chat
Delivery Options
Mail Delivery
Website Features
FAQs
Mattresses Made in USA
Warranty Details
Idle mattresses come with a limited lifetime warranty that covers damages such as deterioration, physical flaws, and manufacturing defects. It also covers impressions over 0.5 inches. The company will repair a mattress' defects or replace the model with another one of comparable size. Naturally, there are certain restrictions on the warranty. Only products purchased directly from Idle Sleep or Idle Sleep’s authorized retailers are eligible under the company's warranty. Furthermore, the warranty is issued to the original purchaser only. Customers must present a sales receipt to access Idle Sleep's warranty.
Home Trial Details
Idle offers a sleep trial period of 18 months which is extremely generous. Customers must test the their mattresses for at least 30 days. If after 30 days customers are still dissatisfied, Idle Sleep will issue for a full refund. Idle does reserve the right to try to solve a customer's mattress issues by providing a complimentary mattress topper before honoring its satisfaction guarantee.

IDLE Sleep Company Reputation

Company Reputation - 3.5 / 5

Idle Sleep is a relatively new business. It is not rated by the BBB or Trustpilot. However, feedback on the company website and on other sites is generally quite positive, with reviewers making note of the high-quality and value of Idle Sleep's mattresses and the company's solid customer support.

The company was recently sold and is under new management. Its product line was updated to reflect customers feedback. Among other changes to their product line-up, they now offer more eco-friendly options.
Date Collected
2020-05-06
Year Founded
2017

Company Profile

Full Name
Idle Sleep Mattresses
Company Website
https://idlesleep.com
Headquarters
400 Capitol Mall #3000, Sacramento, CA, 95814

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20 Customer Comments & Reviews

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kws.today
10/5/2021
I’ve had my mattress for 6 months and it ha a 2 foot long hump in it and I can’t sleep near the side as there is no support and I would fall off. No one answers any of my emails and the phone number does not belong to idle but instead it is an air conditioning company. The lies this company and consumer advocate tells are appallingly.

melissa77clifton
9/14/2021
Unfortunately, we have had an extremely disappointing experience with Idle Sleep. We purchased a mattress, tried it for 30 days, and we have been attempting to get a refund. The company promises a 180-day sleep trial. However, I can't get a response by email, phone, social media - no one will contact me back. I got one email asking why we wanted to return it, and then nothing. We are having to dispute this with our credit card company. According to many other reviews, this is a common occurrence with this company. Buyer beware - a sleep trial with the promise of a refund will do no good if the company is unresponsive.

D
D
8/17/2021
The first couple weeks are comfortable, but then comes the need to rotate or flip. You’ll know when it’s time, you’ll wake up with back pain. It has a 180 day guarantee but not one they live up to. Their customer service is practically non existent. When you do get a response, their “fix” is to offer a mattress topper. If the mattress were too hard, it might work but the problem is the mattress looses support. It’s a foam mattress, doesn’t matter how they decorate it, so it’s not going to last. You can buy 6” foam in mattress lengths at craft stores or online for much cheaper and it will last just as long, maybe even longer than a couple/few months. I wouldn’t recommend this... Read More

M
Mollie E
8/4/2021
Mattress is relatively comfortable, but is in no way cool enough for me to be comfortable. After contacting customer service multiple times and complying with all their steps for a refund, I was told it was approved. Nearly a month later, I'm still waiting for my money. Now they won't answer emails, phone calls or interact through live chat.

dhho1
8/3/2021
Do not buy from Idle Sleep. I purchased 3 mattresses from them last December 2020. We have been sleeping on them for over 7 months now. Finally, we got enough of sleepless nights that I need to return them. The mattresses don't seem to be flat uniformly. When I sleep too close to my king size mattress, I got this feeling that i will roll off the mattress. My sons' queen size seem to be better but they are sleeping sole. They sleep close to the middle. When I told them to try sleeping closer to the edge, they told me the same story. For the past 2 weeks, I have been trying to contact the company for a refund. But I messeaged, emailed, called to no avail. I think the company is in some... Read More

A
Adriana
3/8/2021
I waited 3 weeks for my Idle Sleep Hybrid mattress to be delivered but I love it: my back pain is gone and my husband no longer wakes me up with his tossing and turning every night.

M
Mark
1/7/2021
Buyer beware. I ordered the Idle gel mattress after reading positive reviews. Imaging my surprise when the box said "Haven" - totally different brand! The customer service person first tried to explain that they had run out of boxes and that they were borrowing boxes from their sister company. Fair enough, so I went ahead and unpacked it (since the logo on the mattress is not visible while it is rolled up). The logo indeed said "Haven". The rep then said that they did not want to miss shipping times and that the Haven mattress was the same quality, etc. After a little back-and-forth they agreed to take it back and refund my money. I will update my review and rating once that... Read More

J
J K
9/11/2020
I did indeed receive the pillow I ordered. And I really really wanted to love it. I have been searching for a cooler pillow for some time. However, I find this pillow to not only not be cooler, but it is actually hotter than my previous pillow. Last night I contacted Customer Support via chat, requesting a return. I was told there is a no return policy on the pillow. Responding to that, I sent a screen shot from the Idle Sleep webpage supporting my request - on the pillow order page it states free returns. Again I was told there was no return policy. So far, no response from my multiple attempts to reach Idle to escalate the issue. Very disappointing customer service.

Kris T
9/9/2020
SAVE YOURSELF DRAMA, HEARING LIES, LONG WAITS, HORRIBLE CUSTOMER SERVICE AND GO ELSEWHERE!!!

R
Rebecca L
8/20/2020
I received my mattress on August 12, the base was to follow within 3 to 5 days, it has been 7 days since the mattress arrived still no base. I received an email on the 14th telling me the base had been shipped, after repeatedly trying to track with the tracking number, I found out it had not been picked up by UPS, Here it is 6 days later the base is still at the warehouse waiting to be shipped out. I have spoken to 4 different reps & no one seems to be able to help me. No one seems to know what to do to get this matter solved, this is very poor customer care, Seems they would at least offer a discount off the 3 grand I am being billed for & making payments on. If no answers by Monday I... Read More

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  • Material: Hybrid, Memory Foam, Innerspring 
  • Sizes: Twin, Twin XL, Full, Queen, King, Split King, Cal King
  • Best For: Chronic back pain, joint conditions, bigger bodies
  • Trial Period: 365-night in home trial
  • Delivery: Free in-room delivery & setup
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  • Warranty: Lifetime Warranty
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