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Compare LifeStation vs. LifeFone Medical Alerts

What’s the difference between LifeStation Medical Alert and LifeFone Medical Alert? See how our editors compare the two companies below.
Last Updated: November 18, 2024
LifeStation Medical Alert
4.5 / 5 - Excellent
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LifeFone Medical Alert
4.1 / 5 - Excellent
#8 in Medical Alerts
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Key Facts

Plans as Low as $22.95/mo
  • A+ rating with the BBB
  • Award-Winning Customer Service & Engagement
  • Over 3,400 5-Star Reviews
  • 30 Day Risk-Free Trial
  • Fastest Response Time in the Industry
  • Owns and Operates 2 Call Centers in the U.S. - No Outsourcing
  • Choose from In-home, Mobile, & Wearable Systems
Lifetime Price & Equipment Guarantee
  • New small & lightweight Voice-In-Pendant with optional caregiver app
  • 30-day money-back guarantee. Cancel anytime.
  • Spouses protected for free

OVERALL RATINGS

 LifeStationLifeFone
Monitoring5.0/54.5/5
Equipment4.5/54.0/5
Contract and Price4.0/54.0/5
Reputation and Certifications4.5/54.0/5

Equipment Comparison

 LifeStationLifeFone
System Types
Home Landline
Home Cellular
Home Landline
Home Cellular
Mobile/GPS
Safe Watch
Help Button Option
Necklace
Wristband
Necklace
Wristband
Base Station Backup Battery
32 hours
32 hours
Mobile/GPS Battery Life
120 hours

Key Features

 LifeStationLifeFone
Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

 LifeStationLifeFone
Equipment Warranty
LifeStation is responsible for all replacement of faulty equipment, including battery replacements. There is no extra cost for this.
All of LifeFone's systems come with a lifetime warranty against. manufacturer defects. For additional peace of mind, LifeFone offers a Protection Plan for an additional $5/month that provides you with equipment replacement for a deductible due to loss, theft, or damage beyond manufacturer defects, such as drops or accidents. For information about this plan, call 1-800-940-0262.

Monitoring Differences

 LifeStationLifeFone
Monitoring Options
Professionally Monitored
Professionally Monitored
Advertised Response Time
Approximately 20 seconds
Services
24/7 Monitoring
Emergency Dispatch
Automatic System Testing
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch

Contract & Price Comparison

Starting Prices per Month

 LifeStationLifeFone
Landline
$19.95
$24.95
Free Monitoring for Additional Person

Contract & Fees

 LifeStationLifeFone
Contract Required?
No
No
Activation/ Installation Fee
None
None
Equipment Fees
None
None
Cancellation Policy
Cancel any time with 30 days notice.
Should you decide to cancel service (once you have returned your equipment), LifeFone will stop billing and will pro-rate a refund based on the amount you have pre-paid. There is no refund on partial months of service.

Reputation & Professional Certifications

Professional Certifications

LifeStation
vs
LifeFone
  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)

Additional Ratings

 LifeStationLifeFone
TrustPilot Rating
8.3 out of 5
4.7 out of 5
BBB Rating
A+
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
6
Date Collected
2017-08-17
2023-10-11

Disclaimers

Disclaimers


Contact & Additional Information

 LifeStationLifeFone
Homepage URL
Headquarters Address
2 Stahuber Ave, Union, NJ, 07083
16 Yellowstone Avenue, White Plains, NY, 10607
Mailing Address
2 Stahuber Ave, Union, NJ, 07083
16 Yellowstone Avenue, White Plains, NY, 10607
Year Founded
2004
1976

Final Verdict

LifeStation Medical Alert has a higher overall rating than LifeFone Medical Alert. LifeStation scores better than LifeFone across: Monitoring, Equipment, and Reputation and Certifications. However, LifeFone scores better on Maintenance & Repairs, and Service Agreements. Both companies score similarly on Coverage, and Contract and Price.


Customer Comments & Reviews

S
Susan “
7/31/2021
LifeFone Medical Alert review
We had this service for our mother for about 10 years. It worked perfectly & was made use of several times when situations called for it. ⭐️⭐️⭐️⭐️⭐️


M
Marc T
6/20/2019
LifeFone Medical Alert review
I have had the fall detection pendant replaced three times and it has NEVER worked. I plan on changing to another company.


D
David P
3/5/2019
LifeStation Medical Alert review
Best of 5 services I have had by far! Lowest price I have paid. Equipment as good as or better than any. Response time is remarkable. My search for a decent device and company is ended.


H
Helen T
12/9/2018
LifeStation Medical Alert review
I have Life Station and altho I haven't had to use it, I feel very comfortable with it. When I do a test, I get rapic response and usually have a very short cordial visit. Thank you, Life Station.


P
Pam
9/1/2017
LifeStation Medical Alert review
My Mother purchased LifeStation while she was a caregiver for my Father. The home health nurse talked her into it because if Mom fell, no one would be there to take care of either of them. She had it for a year after Dad passed away and almost canceled it but decided not to. A month later she fell and broke her hip and couldn't move. She pushed her button and they responded quickly. She had the lock box so they didn't have to break her door to get to her. She had the wristband so she never removed it and thank goodness for that. She could have died before someone found her laying on the floor. We are glad every day that she keeps this system.

L
LifeStation  
Official Response

Reviews Administrator of LifeStation Medical Alert
Pam, thank you so much for sharing your story with us. We’re so glad LifeStation was able to help your mother during her emergency and ensure EMS came to her aid. It is our goal to provide our users and their loved ones with a sense of security that they can get help during an emergency.

J
John J
9/8/2016
LifeFone Medical Alert review
We are very pleased with the Lifefone system and service. I would highly recommend this system to anyone who needs a medical alert monitoring system.


D
dave B
9/6/2016
LifeFone Medical Alert review
We've had Lifefone for my mother for the past few years. The response time was very quick, and though I'm not someone who reviews products often, I can say we are very pleased with this product which works as advertised, and also with the kind customer service there. I trust we are in good hands with this. This is the type of product you hope you won't need, but when you do its important to know how well it works.