Medical Guardian Medical Alert Review
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609 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24-hour monitoring. With its many plan options and devices, Medical Guardian stands out in the industry for product variety, the wide radius of its wireless devices, simple two-way communication, and for its 13, U.S. Based, 24/7 monitoring centers.
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609 Customer Comments & Reviews
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BUYER BEWARE!!! We had two of this product a couple of years. The first one (I don't remember the model name & #) didn't work. So we were going to cancel, but then a slick sales person talked us into getting another one, a replacement. The second one didn't work either. We discovered this when it was dropped by accident on the floor. We thought we'd get a call from the Medical Guardian service, but no. Then we dropped it on purpose, a few times, just to test it. Nope, no call. What an expensive piece of junk. Then when I called to cancel the $56.95/month AUTOMATIC DEDUCTIONS for their "service," they said they would only cancel it upon receipt of all parts of the device, and that we... Read More
NO GUARDIAN AT ALL! We ordered a Medical Guardian device from our mom in January of 2022 and paid the device fee of $636.18. Due to our mom’s insurance and social workers recommendation, she was not able to use the Medical Guardian Device and it was returned to the company. Today is April 18,2023 and Medical Guardian has not refunded the original cost AND in January of 2023 charged an annual fee of $539.16. After multiple conversations with Medical Guardian, they informed me that I need to submit a different form to cancel the annual fee. The cancellation form was submitted and a refund of $509.19 was returned, which was $29.97 short of the annual fee. When I contacted Medical Guardian,... Read More
My 81 year old mom wore the Medical Guardian pedant with fall detection in which she fell 3 separate times and it never prompted an attendant to ask through permanent if she needed help. The last fall was Dec. 24th, 2022 and she passed away and the device never activated. I called customer service to cancel service and also let them know that maybe device is faulty. They told me that they would reset device after I sent back for someone else to use. I told them they were seeing themselves up for a lawsuit if they didn't make sure that device is faulty before letting someone else uses it. It's really scary to know how much you pay for that device per year and it's a roll of the dice that... Read More
All is well on initial contact. Once the equipment arrived, none if the devices had been paired nor was there any mention during two subsequent calls that that might be the issue behind the devices not working. Once I finally got to an English speaking tech supporter, we pretty rapidly paired all the devices. She did say the pairing should have been done before the devices were sent. The next issue regards restocking fee of $50 once the devices are ready to be returned. This should be recognized as a potentially sensitive time yet one of the initial contacts was whistling. Perhaps all the medical alert companies are like this - not disclosing full details of return and shoddy quality... Read More
The Customer Care Associates do NOT know what they are selling. And the voice activation unit is a JOKE. It has a 6 foot range. A 6 foot range, are you kidding. And if you want the voice in the bathroom that only works with one model and you need to carry both the fall dependent and the base unit at all other times. My family is requiring me to have voice and fall alert but I'm not impressed.
AFTER READING THE REVIEWS I WON'T BE PURCHASING FROM YOU.
Ow deliveries. Extremely poor customer service experience.
Too bad for you. What a sad way to treat people
Thanks so much for looking at my mom Barbara Rose in Rialto! I am just glad that you are there for her because we worry about her falling at her age.
I tell everyone that your service is a must have for seniors who want some alone time without being alone.
I purchased two Mini Guardian VZ units for my parents on April 26, 2021. At the time of order delivery was promised at 10 business days and after a weeks passing with no notice of shipment I contacted customer care and was informed they were having warehouse issues and the orders were in process and would likely ship the first of the following week. The time came and went with no notice of shipment so I again contacted customer service and was informed they would ship shortly, with no definition of what shortly was and obviously the agent was not able to provide any further information I was left to wait the warehouse gods action. Well one unit shipped that week and after 11 business days... Read More
What a piece of junk. Nowhere is it explained how to set the time. It has never had my correct local time. I tried to get help setting it, but the agent I talked to didn't know how. I don't care about the calendar or the messages because I wear it on my right wrist because I have to have my regular watch on my left wrist to tell time. I've got a smart phone which keeps my messages and calendar.
I tried pushing the red button one time and when the agent finally responded and I explained that I read we should test the system once a month, he didn't believe me.
I have to keep wearing it because I promised my grandkids I would. They're the ones paying for it.
This company lies about their refund policy right on their website. It says there are no cancellation fees but when my sister died and I returned her unit they charged me a $50 cancellation fee. The sales people tell you there is no cancellation fee when you are purchasing the service but on the consumer agreement it is hidden in the fine print.
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