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Compare LifeFone vs. Medical Guardian Medical Alerts

What’s the difference between LifeFone Medical Alert and Medical Guardian Medical Alerts? See how our editors compare the two companies below.
Last Updated: October 25, 2024
LifeFone Medical Alert
4.1 / 5 - Excellent
#8 in Medical Alerts
Medical Guardian
4.9 / 5 - Excellent
#1 in Medical Alerts
vs

Key Facts

Lifetime Price & Equipment Guarantee
  • New small & lightweight Voice-In-Pendant with optional caregiver app
  • 30-day money-back guarantee. Cancel anytime.
  • Spouses protected for free
Free Month with Annual Plans
  • Selection of At-Home & On-The-Go Devices
  • Water-Resistant, Shower Safe
  • Customer Portal for Activity Tracking & Connecting with Loved Ones

OVERALL RATINGS

 LifeFoneMedical Guardian
Monitoring4.5/55.0/5
Equipment4.0/54.8/5
Contract and Price4.0/54.8/5
Reputation and Certifications4.0/55.0/5

Equipment Comparison

 LifeFoneMedical Guardian
System Types
Home Landline
Home Cellular
Mobile/GPS
Safe Watch
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Necklace
Wristband
Bracelet
Base Station Backup Battery
32 hours

Key Features

 LifeFoneMedical Guardian
Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

 LifeFoneMedical Guardian
Cellular Provider Options
Verizon
AT&T
Verizon
AT&T
Equipment Warranty
All of LifeFone's systems come with a lifetime warranty against. manufacturer defects. For additional peace of mind, LifeFone offers a Protection Plan for an additional $5/month that provides you with equipment replacement for a deductible due to loss, theft, or damage beyond manufacturer defects, such as drops or accidents. For information about this plan, call 1-800-940-0262.
Lifetime Warranty

Monitoring Differences

 LifeFoneMedical Guardian
Monitoring Options
Professionally Monitored
Professionally Monitored
Monitoring Center Type
Owned with multiple US-based back up locations
Owned
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price Comparison

Starting Prices per Month

 LifeFoneMedical Guardian
Landline
$24.95
$29.95
Cellular
$30.95
$34.95
Mobile/GPS
$36.95
$39.95
Free Monitoring for Additional Person

Contract & Fees

 LifeFoneMedical Guardian
Contract Required?
No
No
Activation/ Installation Fee
None
None
Equipment Fees
None
Varies by product.
Free Trial Period
30 Day Free Trial
None
Cancellation Policy
Should you decide to cancel service (once you have returned your equipment), LifeFone will stop billing and will pro-rate a refund based on the amount you have pre-paid. There is no refund on partial months of service.
Medical Guardian will refund any prorated amount due based on the date the equipment was received, minus a $50 restocking fee as outlined in the Terms of Service.

Reputation & Professional Certifications

Professional Certifications

LifeFone
vs
Medical Guardian
  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

 LifeFoneMedical Guardian
TrustPilot Rating
4.7 out of 5
11.0 out of 5
BBB Rating
A+
A+
Date Collected
2023-10-11
2023-06-27

Disclaimers

Disclaimers


Contact & Additional Information

 LifeFoneMedical Guardian
Homepage URL
Headquarters Address
16 Yellowstone Avenue, White Plains, NY, 10607
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
16 Yellowstone Avenue, White Plains, NY, 10607
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
1976
2005

Final Verdict

Medical Guardian Medical Alerts has a higher overall rating than LifeFone Medical Alert. Medical Guardian scores better than LifeFone across: Monitoring, Coverage, Maintenance & Repairs, Equipment, Contract and Price, and Reputation and Certifications. Both companies score similarly on Service Agreements.


Customer Comments & Reviews

D
donita.retz
12/28/2022
Medical Guardian Medical Alerts review
My 81 year old mom wore the Medical Guardian pedant with fall detection in which she fell 3 separate times and it never prompted an attendant to ask through permanent if she needed help. The last fall was Dec. 24th, 2022 and she passed away and the device never activated. I called customer service to cancel service and also let them know that maybe device is faulty. They told me that they would reset device after I sent back for someone else to use. I told them they were seeing themselves up for a lawsuit if they didn't make sure that device is faulty before letting someone else uses it. It's really scary to know how much you pay for that device per year and it's a roll of the dice that you may get a device that may be faulty. LEASER BEWARE.


S
Susan “
7/31/2021
LifeFone Medical Alert review
We had this service for our mother for about 10 years. It worked perfectly & was made use of several times when situations called for it. ⭐️⭐️⭐️⭐️⭐️


shermanchocolate
6/17/2021
Medical Guardian Medical Alerts review
Thanks so much for looking at my mom Barbara Rose in Rialto! I am just glad that you are there for her because we worry about her falling at her age. I tell everyone that your service is a must have for seniors who want some alone time without being alone.


M
Marc T
6/20/2019
LifeFone Medical Alert review
I have had the fall detection pendant replaced three times and it has NEVER worked. I plan on changing to another company.


J
John J
9/8/2016
LifeFone Medical Alert review
We are very pleased with the Lifefone system and service. I would highly recommend this system to anyone who needs a medical alert monitoring system.


D
dave B
9/6/2016
LifeFone Medical Alert review
We've had Lifefone for my mother for the past few years. The response time was very quick, and though I'm not someone who reviews products often, I can say we are very pleased with this product which works as advertised, and also with the kind customer service there. I trust we are in good hands with this. This is the type of product you hope you won't need, but when you do its important to know how well it works.


R
Randi G
2/29/2016
Medical Guardian Medical Alerts review
I called for some information for my mom. I was not intending to sign up. Robin was so good at informing me about all the services. I ended up paying for a full year and insurance by the time we hung up. He took his time and never rushed me. He answered all my questions no matter how many times I asked the same question. He is excellent at his job. I never looked anywhere else.


J
JAMES b
3/13/2015
Medical Guardian Medical Alerts review
they don't want a review tried to sent two bad one hit sumit button it did not send either one.don;t do bus.with them