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Veterans United Mortgage Rates Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
936 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating, and the company received the highest score of more than 25 mortgage lenders for customer satisfaction in J.D. Power’s 2017 U.S. Primary Mortgage Origination Satisfaction Study.
 
VIEW RATES

How is Veterans United rated?

Breakdown

4.5/5
Lender Types
4.5/5
Available Mortgage Types
5.0/5
Customer Experience
5.0/5
Reputation & Transparency

Overall Rating: 4.6 / 5 (Excellent)

Like all VA loans, mortgages offered through Veterans United are insured by the US Department of Veteran’s Affairs. Because of this, the company is able to offer loans with significantly more favorable conditions to service members and veterans than usually available to the civilian population, like flexible qualification guidelines, lower rates, lower monthly payments, no down payments, and no private mortgage insurance.

As the country's No. 1 Lender for VA purchase loans, Veterans United has closed over 100,000 home loans for military service members and their families.

Veterans United Loan Specifics

Available Mortgage Types - 4.5 / 5

Veterans United offers VA Purchase Loans, VA Cash-Out Refinance Loans, and VA Interest Rate Reduction Refinance Loans – often called a Streamline Refinance.

To get the ball rolling, veterans and service members can avail themselves of a host of online calculators and educational tools to assess their own financial situation, learn the VA loan process, and get help with finding the right home given all this information.

Types of Mortgage Loans Offered

  • Fixed Rate 15 Year
  • Fixed Rate 20 Year
  • Fixed Rate 25 Year
  • Fixed Rate 30 Year
  • 5/1 ARM
  • Jumbo Fixed Rate
  • Jumbo Adjustable Rate
  • VA Fixed Rate
  • VA Adjustable Rate
  • FHA Fixed Rate
  • FHA Adjustable Rate
  • USDA Loan
  • Interest Rate Reduction Refinance Loan (IRRRL)

Veterans United Customer Experience

Customer Experience - 5 / 5

Veterans United is not just a financial organization providing VA loans to service members, they are a full service resource of advice and help for active and former military personnel.

The company offers a trove of online guidance and education, so it’s not just a matter of do you qualify or not: Veterans United will work with you from the very beginning of the process and guide you along the path of finding the right home, getting your credit in shape, and selecting the best possible VA loan for your situation.

Veterans United also offers a one-of-a-kind program designed specifically for military homebuyers to help improve their credit, at no cost. Customers can work with a dedicated Lighthouse Consultant to take strategic steps towards homeownership.

If consumers have any questions during the VA Loan Program or their application process, they can contact one of the company's Home Loan Specialists over the phone, who are available 24/7, to better serve members overseas.

Online Features

Online Quote
Yes
Additional Tools and Resources
Mortgage Calculator
Affordability Calculator
Help Articles
Credit Building Program

Veterans United Qualification Requirements

Qualification Requirements - 4.5 / 5

VA loans are a $0 down payment mortgage option available to Veterans, Service Members and select military spouses, are issued by private lenders, and are guaranteed by the U.S. Department of Veterans Affairs (VA).

All prospective borrowers under the VA loan program must obtain a Certificate of Eligibility (COE) from the Veterans Administration. Veterans United may be able to get this document for you.

In order to get a COE, generally speaking, you must:
  • Have 90 consecutive days of active service during wartime, or
  • Have 181 days of service during peacetime, or
  • Six years in the Reserves or National Guard, or
  • Be the spouse of a service member who has died in the line of duty or as a result of an injury sustained in the line of duty

    • Because VA loans are insured by the federal government, credit score typically isn’t as much of a limiting factor as it is with conventional loans, however, it still will play a part.

    If your credit is less than stellar, it would be a good idea to avail yourself of Veterans United’s credit building service. As an active or former service member, the company connects you with credit and VA loan experts free of charge to help get you on track to securing a home.

    If you have additional questions about whether you qualify, you can contact Veterans United's Home Loan Specialists, who are available 24/7.

    Key Requirements at a Glance

    Minimum FICO Score
    620
    Minimum Down Payment
    $0

    Additional Qualification Requirements

    To determine eligibility, prospective borrowers may have to initially provide the following information military service history, information about the property, and personal information such as credit score, email address, and phone number.

    Veterans United Lender Reputation

    Reputation & Transparency - 5 / 5

    Veterans United has been the country's No. 1 Lender for VA purchase loans in 2016, 2017 and 2018, with over 100,000 closed home loans for military service members and their families.

    What really sets the company apart is their involvement in the military community. The company is advised by a board of former senior military personnel representing every service branch whose mission is to educate veterans as to the benefits of VA loan programs and home ownership in general.

    What’s more, Veterans United has unmatched VA loan expertise and is the country’s No. 1 lender for VA purchase loans. The company enjoys excellent ratings with the Better Business Bureau and TrustPilot.

    Key Facts

    Lender Type
    Direct Lender
    Year Founded
    2002
    BBB Rating
    A+
    Trustpilot Rating
    4.9 out of 5
    Collection Date
    2019-04-22

    Complaints & Regulatory Actions

    Nationwide Mortgage Licensing System ID
    1907

    Company Profile

    Full Name
    Veterans United Mortgage Rates
    Headquarters
    2101 Chapel Plaza Ct., Columbia, MO, 65203

    Disclosure

    NMLS ID #1907. Equal Housing lender. Veterans United is a VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.

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    936 Customer Comments & Reviews

    Loading Reviews ...
    D
    Donald
    12/17/2020
    10 out of 5 stars! Veterans United made my home buying process simple through it’s website and through their excellent, professional personnel. Our loan officer, Mr. Don Smith, never left us in the dark and took great care of us! Pay him more money. I would absolutely recommend Veterans United and Mr Smith specifically to friends and family.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    I am so thrilled to hear your team gave 200% effort on your home buying process, Donald. A new home is an AWESOME way to celebrate the holiday season! Congratulations, and thanks for the kind words.
    N
    Nathaniel P
    12/16/2020
    The application process was very fast and very simple with Josh team, received my loan very quickly. Very professional and stayed in contact with me throughout the process and made my refinance experience very easy with a peace of mind. I would recommend Veteran United to my family and friends. Thanks Veteran United!

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Thank you for the kind words and recommendation, Nathaniel! It means so much to all of us here at Veterans United Home Loans to know you had a great refinance experience.
    Thomas N
    12/4/2020
    The extremely professional staff and easy to use website made my homebuying process so much easier. Highly recommended!

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    I'm so thrilled to hear it, Thomas! Thank you for your review and recommendation--they mean the world to us, truly.
    nick.debari1
    12/4/2020
    Veterans United I recommended to all Veterans. Easy all online process that was made pleasant with the help of our loan specialist Mike Lyman (the only one to use). Only downfall was appraisal took to long but that was out of control of Veterans United they are independent but did get top dollar on appraisal.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Thank you very much for your feedback, Nick! It's great to know you had a good customer service experience with Mike, and that our online platform made the process a smoother one for you. Congratulations on your new home!
    david.robbins.96094
    12/2/2020
    Easy, all online process that was made pleasant with the help of our loan specialist Gwen Creel. If you are a Veteran, this is the mortgage company to use. Ask for Gwen Creel!

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Yes! I'm so glad to know that our online platform was so user-friendly and made your process a smooth one (and thanks for the praise for Gwen, too!). We appreciate your feedback, David!
    stanwykretowicz
    11/30/2020
    Listened to your rating of this company. It is not what you say it is and now just waiting for them to ask for a pint of blood. Not worth the time and will recommend Veterans 1st through Wintrust to everyone i know. This company sucks

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Stan, I'm sorry to hear you are not enjoying your experience with us so far. The mortgage process certainly requires a healthy amount of paperwork and verification in order to move closer to the finish line, and I know that can be frustrating at times. Will you please contact our Client Advocate team to provide a few more details about what is happening to make you feel this way? My team can be reached at 1-800-212-5200 or by email at ClientAdvocate@veteransunited.com. Respectfully, Jillian J., Client Advocate
    Cyndia R
    11/26/2020
    Veterans United is 100% recommended to all Veterans trying to buy a new Home. Thanks!!

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    You recommendation is so, so appreciated, Cyndia. Thank you very much!
    Cyndia R
    11/26/2020
    Veterans United is 100% recommended to all Veterans trying to buy a new Home. Thanks!!

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Thanks so much, Cyndia!
    M
    Michael G
    11/25/2020
    The loan process is very thorough and there were some special circumstances involved in my loan because of my retirement at the beginning of the process. I thought there would be no way I would close on time because of these circumstances. However, my loan team of Scott and Sammie helped every step of the way and sure enough we closed on time with better rates than originally quoted. Great team, great job and thanks for making our Texas dream come true.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    I'm glad to know you had a great experience, Michael, and that you were able to close on time! Thanks for your review and praise for Scott, Sammie, and the team, and congratulations for your Texas dream come true!
    M
    Mark C
    11/22/2020
    Veterans United is a tried and true organization that’s stands by their commitment to helping Veterans through the home buying process. They provide a wealth of experienced advocates that educate and guide you through the entire home buying process making it painless and enjoyable. My wife and I were even able to refinance after just barely 1 year of purchasing our home and were qualified to reduce our interest rate by 1.25% with absolutely NO MONEY DOWN!!! I highly recommend all Veterans to take advantage of all of their support and resources to acquire your home ownership goals and dreams. Thank you Veterans United for helping my wife and I become proud home owners!!!

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Mark! Your review is just awesome--I'm thrilled to know that your homebuying process and refinance were so smooth. Congratulations on becoming proud new home owners!

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