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Veterans United Mortgage Rates Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
936 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating, and the company received the highest score of more than 25 mortgage lenders for customer satisfaction in J.D. Power’s 2017 U.S. Primary Mortgage Origination Satisfaction Study.
 
VIEW RATES

How is Veterans United rated?

Breakdown

4.5/5
Lender Types
4.5/5
Available Mortgage Types
5.0/5
Customer Experience
5.0/5
Reputation & Transparency

Overall Rating: 4.6 / 5 (Excellent)

Like all VA loans, mortgages offered through Veterans United are insured by the US Department of Veteran’s Affairs. Because of this, the company is able to offer loans with significantly more favorable conditions to service members and veterans than usually available to the civilian population, like flexible qualification guidelines, lower rates, lower monthly payments, no down payments, and no private mortgage insurance.

As the country's No. 1 Lender for VA purchase loans, Veterans United has closed over 100,000 home loans for military service members and their families.

Veterans United Loan Specifics

Available Mortgage Types - 4.5 / 5

Veterans United offers VA Purchase Loans, VA Cash-Out Refinance Loans, and VA Interest Rate Reduction Refinance Loans – often called a Streamline Refinance.

To get the ball rolling, veterans and service members can avail themselves of a host of online calculators and educational tools to assess their own financial situation, learn the VA loan process, and get help with finding the right home given all this information.

Types of Mortgage Loans Offered

  • Fixed Rate 15 Year
  • Fixed Rate 20 Year
  • Fixed Rate 25 Year
  • Fixed Rate 30 Year
  • 5/1 ARM
  • Jumbo Fixed Rate
  • Jumbo Adjustable Rate
  • VA Fixed Rate
  • VA Adjustable Rate
  • FHA Fixed Rate
  • FHA Adjustable Rate
  • USDA Loan
  • Interest Rate Reduction Refinance Loan (IRRRL)

Veterans United Customer Experience

Customer Experience - 5 / 5

Veterans United is not just a financial organization providing VA loans to service members, they are a full service resource of advice and help for active and former military personnel.

The company offers a trove of online guidance and education, so it’s not just a matter of do you qualify or not: Veterans United will work with you from the very beginning of the process and guide you along the path of finding the right home, getting your credit in shape, and selecting the best possible VA loan for your situation.

Veterans United also offers a one-of-a-kind program designed specifically for military homebuyers to help improve their credit, at no cost. Customers can work with a dedicated Lighthouse Consultant to take strategic steps towards homeownership.

If consumers have any questions during the VA Loan Program or their application process, they can contact one of the company's Home Loan Specialists over the phone, who are available 24/7, to better serve members overseas.

Online Features

Online Quote
Yes
Additional Tools and Resources
Mortgage Calculator
Affordability Calculator
Help Articles
Credit Building Program

Veterans United Qualification Requirements

Qualification Requirements - 4.5 / 5

VA loans are a $0 down payment mortgage option available to Veterans, Service Members and select military spouses, are issued by private lenders, and are guaranteed by the U.S. Department of Veterans Affairs (VA).

All prospective borrowers under the VA loan program must obtain a Certificate of Eligibility (COE) from the Veterans Administration. Veterans United may be able to get this document for you.

In order to get a COE, generally speaking, you must:
  • Have 90 consecutive days of active service during wartime, or
  • Have 181 days of service during peacetime, or
  • Six years in the Reserves or National Guard, or
  • Be the spouse of a service member who has died in the line of duty or as a result of an injury sustained in the line of duty

    • Because VA loans are insured by the federal government, credit score typically isn’t as much of a limiting factor as it is with conventional loans, however, it still will play a part.

    If your credit is less than stellar, it would be a good idea to avail yourself of Veterans United’s credit building service. As an active or former service member, the company connects you with credit and VA loan experts free of charge to help get you on track to securing a home.

    If you have additional questions about whether you qualify, you can contact Veterans United's Home Loan Specialists, who are available 24/7.

    Key Requirements at a Glance

    Minimum FICO Score
    620
    Minimum Down Payment
    $0

    Additional Qualification Requirements

    To determine eligibility, prospective borrowers may have to initially provide the following information military service history, information about the property, and personal information such as credit score, email address, and phone number.

    Veterans United Lender Reputation

    Reputation & Transparency - 5 / 5

    Veterans United has been the country's No. 1 Lender for VA purchase loans in 2016, 2017 and 2018, with over 100,000 closed home loans for military service members and their families.

    What really sets the company apart is their involvement in the military community. The company is advised by a board of former senior military personnel representing every service branch whose mission is to educate veterans as to the benefits of VA loan programs and home ownership in general.

    What’s more, Veterans United has unmatched VA loan expertise and is the country’s No. 1 lender for VA purchase loans. The company enjoys excellent ratings with the Better Business Bureau and TrustPilot.

    Key Facts

    Lender Type
    Direct Lender
    Year Founded
    2002
    BBB Rating
    A+
    Trustpilot Rating
    4.9 out of 5
    Collection Date
    2019-04-22

    Complaints & Regulatory Actions

    Nationwide Mortgage Licensing System ID
    1907

    Company Profile

    Full Name
    Veterans United Mortgage Rates
    Headquarters
    2101 Chapel Plaza Ct., Columbia, MO, 65203

    Disclosure

    NMLS ID #1907. Equal Housing lender. Veterans United is a VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.

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    936 Customer Comments & Reviews

    Loading Reviews ...
    Bryce J
    10/18/2020
    I highly recommend using Nathan Jackson. With his leadership and following his guidance he will help you get the house that you’re looking for.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Thank you so much for your recommendation and review, Bryce! I'm thrilled you had a great experience working with Nathan!
    Shirley W
    10/12/2020
    Everyone was exceptionally nice , helpful all the way through. Mason was keeping me aware as the process was being done. Where and who was taking each step all the way through the process.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    I am just thrilled to see this feedback, Shirley! Thank you very much for giving Mason and the team a shout out for a job well done!
    M
    Mike M
    10/11/2020
    This company is straight trash! I had a house in Grain Valley Missouri. My family had a few emergencies come up and we fell behind 54 days. They made us restructure our loan, even though We had the money to get current. Then during the restructuring process they always seemed to lose documents, or when we would call we would ALWAYS get different stories or different advice from people. I would stay away from this company. It was the most stressful 4 years dealing with them, then I have had in a long time.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Mike--I'd like for my team to have the opportunity to take a look at this issue and go over your concerns and questions with you. I believe I located the correct file in our system, but to ensure my team reaches out to the right Mike Merritt, will you please contact the Client Advocate team at 1-800-212-5200 or email ClientAdvocate@veteransunited.com with the primary contact information you have on file with us? We remain available to assist you!
    T
    Tonya V
    10/2/2020
    Awesome experience. The title company caused a little stress, but Veterans United was very quick to assist me with getting everything taken care of. The staff were very professional and available anytime I had questions. The secured portal provided copies of all documents that were easy to download and save for future reference.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    I'm so happy to hear you had such an attentive loan team, and that the online portal made the process that much smoother for you! Thank you very much for the feedback, Tonya!
    V
    Victor l
    10/2/2020
    There is no doubt that our loan officer is awesome but we are now in the process of waiting on a appraisal. This part doesn't make any sense to me. Apparently our loan officer is in the dark about when we will get an appraisal. We can't contact whoever is responsible and have no idea when of even if we will get our appraisal. A few weeks later and we are now past our closing date making our contract void. This is bad because our house has a ton of offers and a cash offer was given to the sellers after we went under contract. Luckily our realtor was able to negotiate for another week. We are approaching our second contract violation and we are still waiting with no clue as to when the... Read More

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Hi Victor, I understand that your loan officer has been working hard on this appraisal situation, and that a member of our Client Advocate is reaching out to you (if they have not done so already) to go over more information with you. While mortgage lenders order the appraisal, we do not perform the this task and rely on impartial, unbiased licensed appraisers to perform the appraisal (this is because per federal regulations, the appraiser must be impartial and have no direct or indirect interest in the transaction). I know that this must be frustrating, but I do want to emphasize that we are still here to help and go over options with you. If you have remaining concerns after your contact with our Client Advocates, please do not hesitate to contact the team at 1-800-212-5200 or email ClientAdvocate@veteransunited.com.
    J
    Joeko
    9/30/2020
    Awesome experience. Made home buying very enjoyable and easy. Will highly recommend.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    I'm so glad to hear it, Joeko! Thanks for the review and recommendation.
    Sabrina L
    9/25/2020
    Overall we are extremely happy with Veterans United and with our whole home buying team! Always there and willing to help every single step of the way! Making the process quick and easy for us as first time home buyers!

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Yay! It makes me happy to know YOU are happy with your loan process and the team you worked with. Congratulations on buying your first home!
    R
    Ryan W
    9/23/2020
    Easiest company to work with, at least for me. Try to ask for Leanna Moss and her team. They really cared about my family and I through every step. We were never a “number” or “check in the box”.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    It means so much to know that you felt this way, Ryan! Thanks so much for sharing this feedback.
    Thomas H
    9/18/2020
    As with anything in life, don't Google reviews for Veterans United, you are going to see all kinds of mediocre replies. Every persons experience is different, and my first couple interactions left me thinking I was falling into the same category as the reviews I had been reading online. Then I got handed off to a loan officer that went above and beyond, it was was of the smoothest, best transactions I have ever had. I can say as a first time home buyer, I will sleep soundly at night knowing that I was in good hands and that Veterans United took care of me and my family. I would highly recommend this lender to any Veteran who asks. Thank you Tyler!!!

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    While I am sorry to hear your initial impressions left you feeling like you would have a mediocre loan process, I appreciate your sticking with us and am THRILLED you had such a great experience working with Tyler and the team! Thank you for the kind words, and please do let us know if there's anything we can do to make those first interactions as stellar as the rest of your process. Congratulations to you and your family on your new home!
    rayjlmtik
    9/11/2020
    If you are a veteran looking for help for buying a house, PLEASE use Veteran's United! They will recommend a real estate agent in your area, they will answer all your questions, and keep you in the loop throughout the process! Veterans United is the ONLY company I would EVER go to when buying a house using my Veteran's benefits. Highly professional service with people who treat customers where they are - educating and explaining where necessary, and in all cases treating people with respect.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    WOW, thank you so, so much for this review! Such a great thing to read first thing on a Monday morning :) I am simply ecstatic that you had such a great customer service experience. We do focus on educating about the VA loan process, so our clients can be experts, too, so I was thrilled to see that reflected in your review as well. Thank you again, and enjoy your new home!

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