loanDepot Mortgage Refinance Review
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56 Customer Comments & Reviews - see all comments
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Founded in 2010, loanDepot is a national consumer lender and financial services company with headquarters in Southern California. The company matches borrowers and lenders through their online marketplace, helping customers find competitive mortgage rates and loans with ease. loanDepot currently operates in over 180 locations across the nation and is affiliated with over 1,700 licensed professionals.
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56 Customer Comments & Reviews
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I experienced 3 months of pressure tactics and misleading information during a VA loan application, with promises of refinance when rates drop again. Whenever I asked questions or wanted something clarified it annoyed them as it was slowing down the process. I was repeatedly told my application was taking too long. I had a rate lock which was extended once but was told it would not be extended again. Instead, I was told they would contact me and we would resume with a new market rate when I returned from a trip. I was told my application would be put in inactive status and was asked to complete a customer satisfaction survey. After I returned, no one contacted me and I received a loan... Read More
Beginning of process told there's no closing close, get to the end before closing need $3,577.00 didn't have all the funds had to get a gift from a friend. Want the friend to give them saving/checking account number/balance in account or no closing. Who give a company their account number in today hacking world. 24 year veteran with a 11.7% rate met all qualification couldn't get a refinace because friend doesn't want to give company they aren't working with their account number 'be prepared",
These people are horrible to deal with, did all the paper work and everything all set then they tell us at the last minute to pound sand, no reason.
I just recinanced my house with LDW, I did not have any problems at all. Every step they did they communicated electronically to me. I started the process on 4-27-2017 and I closed on 5-30-2017 with very good interest rate. Thank you very much. Luvel.
I attempted to do a cash out refinance of my FHA mortgage. I began the process in Late August. I had a variety of issues along the way. Specifically, I was entered into the process with an experienced mortgage processor. I was then passed on to another specialist to help me through the refinance. That inexperienced specialist failed to maintain contact with me. I was receiving calls from various companies and Loan Depot would not leave messages. I would contact him via email and recieve emails days later that failed to address my questions. My employer had similar issues when they contacted him to confirm my employment. I had difficulty in getting my appraisal. The appraisal itself was... Read More
Caught them trying to slip by a refinance rate on me that added up to almost.$8,000!! They put it into "pieces" and did add-ons as if I wouldn't notice. Crooks!! True, this may have been just one guy in the nusiness, but why take a chance? Plenty of other optoons out there. Stay away!!
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Can't really give them a star at all. These people are rude and told us everything was a go. Paid for appraisal that they gave us a discount on but they knew all along they wouldn't be giving us a loan. Got all the way until settlement signed the preliminary papers. Then via email said no. Worst company ever. They will string you along to get money out of you then you get denied. Horrible experience
These people were horrible
They took forever to review documents, then they bill you fees for their delays
They didn't communicate and they constantly changed the terms on you. I would never recommend them.
Go elsewhere for your mortgage. Poor follow through from assigned mortgage broker, failure to account for all sources of incomes and 10+ days to get a decision after my appraisal. Wasted time and $300+ dollars on an appraisal.
Managed to get a refi with another company at a better rate!