Safeway Moving Systems Moving Companies Review
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255 Customer Comments & Reviews - see all comments
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Founded in 1987, Safeway Moving Systems is a moving services broker that provides local, interstate. and international moving and storage services through a network of moving companies. With offices in Chicago, Illinois and Richmond, Virginia, Safeway serves both residential and commercial customers.
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255 Customer Comments & Reviews
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BEWARE OF SAFEWAY MOVING COMPANY I have moved 5 times with professional movers. I have never had my property treated with such disrespect and carelessness as I did with Safeway. Items are missing, furniture broken in two, furniture was scratched, dented, gouged, and broken. Safeway employees had no regard for my personal property, they threw items, lost & broke parts off of my gas grill, smashed boxes, broke furniture, scratched furniture, gouged furniture and tied 3 mattresses and box springs on the back of the semi truck which traveled from WA to AZ in road debris, rain, and snow! The following are the facts of what happened, including photographs. Safeway moving... Read More
How this company got so many stars, is beyond me! A totally bad experience all around. First, the price quoted will be higher, much higher. But that to be expected, because you wont get everything you want to carry counted, and you'll add stuff you didnt you would. What they done tell you though is, you see all those clothes and linen that you have in duffel bags, that the original rep says is ok? Well it isnt! Everything has to be in cardboard boxes, so that will be extra. A lot extra! Oh, and no liquids, all the liqour you have, drink it before hand or give it away, no matter how its packaged, it cant go, unless they dont see it. They will count all the npieces yoiu have and give you a... Read More
Do not use Safeway moving systems!!!! We used them to move from NY to FL and although they gave the lowest firm estimate, we ended up paying twice what they quoted. I expected to pay more than the quote, which was around $10k and the final bill was over $20k! I sent them over 50 photos of what we were planning on packing and moving so there would be no surprises. They came with a small truck with supplies that were inadequate for the packing, loaded some of the shipment and then returned with anon-full sized truck and of course were unable to fit the load. The packers knew the size of the load and should have either had two small truck or just the larger full size. So some came from NJ... Read More
I feel like I was tricked into signing on with Safeway movers. I paid much more than I was supposed to pay when I agreed to the initial contract. Close to the move date, I had a phone conversation with Safeway and received an updated estimate that was 40% higher than the original with multiple "new" fees (fuel surcharge, elevator, and supplies). They took a month of my life as I tried to chase down my items, and they delivered my items but much of it was either stolen or broken. I strongly recommend against signing with Safeway.
First let me say I do not recommend Safeway. This review is based on a move in June/July 2023. I am aware that they are brokers not movers; meaning they only connect you with a moving company who then picks up and delivers your furniture. However, as a broker (and a company I paid over $1400 to) I did expect them to serve as my contact to take care of problems that are brought to their attention. To be fair they do supply you with a contact person, with personal phone number, who is identified as a company representative. However, the times that I contacted this individual all I ever got in response was: here is a number you need to call to address your issue. Or, I'll have someone call... Read More
First, in my experience, Safeway was not the mover that showed up at my house. They subcontracted a local mover to move our furniture. The subcontracter did a satisfactory job. Second, the very first phone inquiry I made to Safeway, I was expected to give a complete and accurate list of all the items to be moved. I was nit prepared for that, so I rattled off everything I could think of off the top of my head. I received a quote for the job and was verbally promised the price would not be over the quote. A few days later, u received an email requesting me to respond with the full list of items to confirm the truck that was ordered was the right size. When I responded with my list, I had... Read More
I would not use this company again. My belongings were damaged and I didn't get some of the boxes I packed. They told me the truck had four other stops and the driver told me he had 14 stops. The communication is terrible between the company and the moving services, I was stuck in the middle. They might have been a good moving company at one time, but they have lost their quality of service. I would not recommend using this company.
The worst company I've had the displeasure of dealing with we are going on now 3 weeks since they picked up my 80 year old parents furniture promised them 3 to 4 days to have it delivered, my parents came on the 5th day just to make sure that they weren't waiting on their furniture only to be told "we're sorry they missed the delivery date, no one was here" which was incorrect my husband was waiting for them no one called after 15 attempts to contact someone finally got a hold of customer service and was told that it was in transit it was in Chicago it would be there the next day the next day came no one showed up tried calling back again They said oh it was delivered, oh no it's in... Read More
If I could give zero (or even negative stars), I would.
Safeway Moving is a terrible company that engages in fraudulent and destructive business practices.
They completely ruined my move--they overcharged me (compared to what they quoted), damaged my belongings (thousands of dollars of damage), did not deliver my belongings on the right day, and gave me someone else's belongings. They have done nothing to remedy all of the problems that they caused.
If I could give zero (or even negative stars), I would.
Safeway Moving is a terrible company that engages in fraudulent and destructive business practices.
They completely ruined my move--they overcharged me (compared to what they quoted), damaged my belongings (thousands of dollars of damage), did not deliver my belongings on the right day, and gave me someone else's belongings. They have done nothing to remedy all of the problems that they caused.
You should not advertise for them or help them find more unsuspecting customers.
Robert
Our Partner
- Arranges interstate moves
- GPS-tracked trucks and tractors
- Barcode scanned and tracked inventory of your possessions
- Highly trained movers and drivers
- Dedicated move coordinator assigned to each client
- Matches or beats competitive quotes
- 100% satisfaction guarantee
