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United Van Lines Moving Company Review
ConsumersAdvocate.org
20 Customer Comments & Reviews - see all comments
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United Van Lines is a highly recognized moving company currently headquartered in Fenton, Missouri. Originally founded in 1928, they've since become a subsidiary of UniGroup, which also owns Mayflower Transit, LLC. As a full-service outfit, United Van Lines provides corporate relocation, auto transportation, and storage services, as well as facilitates residential, business, local, long-distance, international, and government moves.
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20 Customer Comments & Reviews
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Loading went well enough for my 1000 mile moved from Colorado to Texas. Delivery however was plagued with problems. First of all, the delivery was late. Excuses, excuses, excuses from United Van Lines. Then, when the van finally got here the driver drove around on the property so he could back up the van to the front door. He got stuck and ended up tearing up so newly leveled groundwork. The driver and his crew were nice enough but seemed in a hurry to get things off the truck and head back home. I insisted on being able to check off the items on my check sheet but the crew told me. “Don’t worry about that, our driver has a system”. It was a long day. We are in our 70’s and the... Read More
I have made 3 moves (interstate and intrastate) in the past with United Van Lines (UVL) /Mayflower (a subsidiary company) and had always been pleased with their service. In October 2021 when I decided to move from South CA to Montana, I called UVL. However, when I called the number for UVL on 10/26/2021, Leo from Nationwide moving services (NMS) somehow intercepted my call. He did not identify the company he was with, just stating “Moving Company, how may I help you”. NMS had obtained the exact address UVL moved me from Colorado to Vista, CA which was my last move with UVL. Given that he had detailed info of my 2018 move, I had no reason to doubt that I was talking to UVL. I was rushed... Read More
We used Armstrong Relocation, 1601 Fullerton Court, Glendale Heights, IL for a move from Illinois to North Carolina in May 2021. The Loss and Prevention Manager there really needs a lesson in communicating with customers. We had items damaged during our move that have been denied for repairs. We purchased full value protection thinking if something was damaged it would be repaired. Some items were repaired, some we were compensated for, but a majority of the items were denied. We would like to understand how the evaluation process works and have asked the Loss Prevention Manager repeatedly to call us to explain. So far no return call.
Ann L
WORST customer service ever! Still waiting for "over flow" items 30 days out. They claim they don't know where they are.... over 22 Items still missing. Customer service woman named Heather at corporate was indifferent rude and said we don't reimburse for over flow items and I don't know where your things are. I never authorized overflow I wanted it all back on Sept 10th. its now Oct 8th and still missing thousands of dollars worth of my things. I would never use them and suggest you look elsewhere. I understand logistics challenges today but its how they are handling this that makes it 10x worse than it already is.
Horrible, horrible company. Lost some of my items during the move. When going through their process denied any reimbursement, although I checked box stating "ALL ITEMS NOT RECEIVED". They say I should've itemized what was missing. With over 400 asset tags, that would've taken a week while the driver waited. Just insane. No one replies to a call request, all email replies are standard pre-existing replies.
This move was almost $13k, and they can't even treat you like a customer. You are the enemy after they collect their money. DO NOT USE.
I moved from Pennsylvania to Colorado last year and had a contract with United Van Lines. Since the United staff said I had a number of high value pieces of furniture I should buy a Full Value Insurance Policy. They placed the value of my possessions at $30,000. The example given to me by United was a damaged $1000 stereo would be worth $60 without the Full Value Policy. Naturally I bought the policy in order to be secure in knowing I’d be covered in the event of damage. Upon delivery I found 3 damaged items including a hand made chair that cannot be replaced. United offered to glue it back together. I was appalled at their attitude since I had purchased the upgraded insurance that they... Read More
This is a shady company that I will be reporting for deceptive practices. I will explain why, and I will be naming names. First, and foremost, they brokered out to two different moving companies, so all this company did was make a few phone calls, which I wish I would have done myself, and saved time, and hassle. I initially spoke to Rick Gray who gave me an estimate of $7785 for full pack, or $6955 for self pack based solely on my verbal description of the amount of stuff we needed moved. I opted for the full pack, so he sent over a contract for the $7785, but made it for self pack. I missed that detail, so fair play on your scam, Rick. The movers (from another company) showed... Read More
We just had an awful moving experience with United Van Lines. The packers showed up with attitude right off the bat because I politely asked them to remove shoes before stepping on the very light cream colored carpet. If they would have come prepared with carpet runners there would not have been any need to put them out as it seemed they had a strong reaction. When the mover guys showed up that’s when our nightmare and high stress really began. These guys were cutting corners to try and save time. They didn’t want to wrap our expensive wood furniture and we had to beg them to protect our things before going into the truck which made matters worse with their attitudes. We also asked... Read More
I'm surprised your still around. I used you for my last move. You were deceptive in sales, packing and moving. Why would anyone use you?
this company moved us from Alabama to Arkansas and put our belongings in a storage unit. When a local moving company transported the goods to our new home they found several broken items, a jewelry stand was upended with many pieces of jewelry missing when it was opened in our home. It appears they hid broken items in the back and when they broke the jewelry box they upended it and just crammed stuff in the drawers and said nothing, The driver was out of Pensacola, James Taylor bitched and griped as soon as he arrived, could do nothing but complain, took one look in a room and declared we were over weight which we were not.I hope no one ever has such a horrible experience with this... Read More
Top Rated
Our Partner
- Best for Large Moves
- $350 discount when you call
- A+ Rated Moving Company & FIDI Accredited
- One month of FREE storage
- Auto transport available
- US DOT: 2293832