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Shift Online Personal Training Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
13 Customer Comments & Reviews - see all comments
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Shift is a fitness app promoted by Australian model Erin Holland and operated by Futurhealth, LLC. The app is available for Android and Apple devices and provides personalized diet and exercise routines based on the answers users provide to an initial questionnaire.

How is Shift rated?

Breakdown

4.0/5
Workout Program
4.0/5
Pricing
4.5/5
Reputation
4.0/5
Engagement

Overall Rating: 4 / 5 (Very good)

Shift is a health and fitness app that creates custom meal plans and workouts for its users. While customer testimonials suggest that it does work for some, others may be put off by the high price tag the program carries. Fortunately, it doesn't lock you into a contract, though you must remember to cancel the program when you're no longer using it or else it will continue to charge you every month up to one year.

Shift Workout Program

Workout Program - 4 / 5

Shift asks its users to take a quiz and answer some simple questions about their diet and exercise habits. It also considers starting weight and weight goals. From this information, it creates custom workouts and meal plans to help you get from where you are to where you want to be. The workouts are presented as a series of prerecorded videos and the activities are designed so you can do them from anywhere; they don't require specialized equipment. The app also includes over 1,000 healthy recipes you can choose from so you can feel confident that you're eating the right things. Your app will also track your weight loss and body composition over time to help keep you motivated.
Type of Program
Customized
Pre-Recorded
Structured
Cardio
Dynamic or Static Strength Training
Fitness Level
Beginner
Intermediate
Advanced
Target Area
Full Body

Support and Extra Services

Support
App
Email
Live Chat
One-on-One Sessions
Online Community
Additional Services
Diet Tracker
Meal Plans
Nutritionist/Dietitian

Additional Equipment

  • No

Shift Pricing

Pricing - 4 / 5

Shift is pretty pricey with a standard subscription costing $78.99 per month, though you can get it at 50% off if you use the coupon code you receive after completing the quiz at checkout. This subscription automatically renews every month for 12 months unless you cancel it. After 12 months, you must manually renew it if you wish to do so. There is a 30-day money-back guarantee, but this isn't available on all Shift plans, so it's important to read the fine print before you sign up.

Contract Details

Contract
No

Shift Reputation

Reputation - 4.5 / 5

Shift hasn't received many ratings other than those from customers on its website, which are largely positive. Its B-minus rating with the BBB is based on a small handful of complaints and on the short time the company has been in business. Some users include before and after photos, which suggests the program does actually work for some, but as with any diet and exercise routine, it depends a lot on your body type and how well you stick to the plan.

Customer Feedback

BBB Rating
B-
Date Collected
2020-06-25
Customer Feedback
Before and After Photos
Reviews
Testimonials

Company Profile

Full Name
Shift Online Personal Training
Company Website
Headquarters
13508 Van Nuys Blvd., #4902, Pacoima, CA, 91333

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13 Customer Comments & Reviews

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katefurukawa
1/16/2023
How bogus is your company? Website is almost blank. Phone out of service. None of the email addresses accept emails, all undeliverable. But your credit card system seems to work. Refund my money immediately. Cancel whatever membership or subscription. Contact me immediately.


betsykorzy
11/12/2021
This is a SCAM. Their app is not even working in my region, and when I immediately canceled they did not refund. Their 100% money back guarantee is only on the monthly and they force you into a 3 month package to save you money. Which again, doesn't even matter, because the app doesn't work and for that alone, they should refund. Do not buy anything from this company.


betsykorzy
11/12/2021
This is a SCAM. The App wasn't even in apple for my region. Then I immediately requested a cancelation and was denied, and forced to pay $80! for a service I didn't get and I had IMMEDIATLY emailed for cancelation. I never even downloaded app after they were working on the issue. :( On that issue alone, they should have refund immediately.


2014medrano
10/22/2021
The app is not special, very generic... when reaching out for a refund and cancellation, I was denied the refund. Only used for 2 days and wasted $80. Very misleading. Shift with Erin feels like a scam. Avoid at all costs!


caruso.b73
9/23/2021
I purchased the year program and they failed to inform me that I needed equipment to perform home workouts, bands & weights. If I would have known that, I would have reconsidered. I asked for refund due to the misinformation and was denied.


jessie.booze
8/28/2021
Crooks. Terrible company who doesn't stand behind their free trial or money back guarantee. The app and the workouts are a joke. Don't use them.


J
Jenn K
8/21/2021
Scam!!! This company took my money and won't give it back to me even after sharing their Money Back Guarantee with me. I paid $190.00 and I requested my money back and cancelation of this service immediately. I did not download any of their apps, etc. This is a scam.


Becky J
8/12/2021
My granddaughter purchased a membership without my permission using my debit card. When I contacted Shift and explained that I did not want it they were more then willing to cancel my membership and refund the $79.98 that was charged to debit. The refund was to process within 5 to 10 business day. It has now been 27 days since my membership was cancelled. I no longer have a membership but I also DID NOT receive my refund! I tried to call the phone number on the website for contact number and all I get is "sorry we are not able to take your call right now please try again" It beeps and I leave a message but no response or a phone call back I have called over 6 times. I also have... Read More


stmsconnelly
8/9/2021
This program is a scam. I was going to try it for a month, but they bombarded me until I agreed to get "2 months for the price of 1". I thought I signed up for 2 months, NOPE, that was for 3 months, which would not be a problem except that once you buy more than 1 month your plan changes from Pro to Power. THEIR 30 DAY $$ BACK GUARANTEE DOES NOT APPLY IF YOU SIGN UP FOR MORE THAN 1 MONTH. So, I wanted to cancel the very next day because, 1: the info provided through the "Quiz" and in my profile were not unique to me; 2: the app is so basic it can't track your activity from any other device, it all has to be entered manually and 3: it was annoying to use-needless to say, they cancelled my... Read More


rsr.333.br
7/23/2021
Beware, if you decide to go for the so called generous offer of a free month you will be charged $79.95 and will not qualify for any refunds even if you want to cancel as soon as u notice the charge.. This charge is undisclosed. Also forget about calling any customer service or live chats. No one will ever answer the phone and the live chats continuously say they wl send it to the right department. And you will never hear back . Also if u prepay the year , you will get no refund.



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