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44 Customer Reviews - see all comments
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Qustodio is a Spanish company that markets parental control applications around the world since it's available in 8 languages including English, Spanish, French, Portuguese, German, Italian, Japanese, and Chinese. The firm was founded in 2012 and is headquartered in Barcelona, Spain, with an American office in Redondo Beach, California. Its products are used by over 1 million people.
🔥 SPECIAL OFFER: Free device for 30 days
- Block pornography, gambling sites and pause internet
- Child location tracking and predefined places alerts
- Complete device coverage: iOS, Android, Mac, Windows, Chromebook and Kindle
- Personalized digital routines, screen time management and advanced web filtering
Latest Qustodio Reviews
I am disappointed with their customer service as I sent them numerous emails about issues with their product. Also, my kids are able to turn the app off and on as they please.
We purchased the annual premium subscription for our granddaughter's phone, and I'm sorry we did. The time log spent on apps isn't accurate. There are apps recorded in a time log that my granddaughter doesn't use. After her time limit was up, I sent her a copy of her log. She said I was never on Reddit or Pinterest and didn't have those apps on my phone. Questodio registered large chunks of time spent in those apps. Come to find out, her dad sent her a link to a picture of someone from their favorite band from Reddit's site, and Qustodio logged over an hour of her being on Reddit when that wasn't the case. When I looked at the site, it seemed that's not uncommon, and "they are working on... Read More
This app does not work. It blocks web browsers and does not prevents usage hour limitations. Kids can still use phones even with the time blocked. Do not get this!
This program sucks. I have had Qustodio for a year and it did not work so well. I am a person who doesn't even DO REVIEWS and decided to do this due to the following reasons: ONE: This thing locked up my computer RIGHT BEFORE CLASS and wouldn't get unblocked. This is my 3rd computer so far and hasn't been blocked yet. TWO: If you block one thing, it blocks the whole browser. I tried blocking one site and it did work, but blocked whole browser. THREE: The "PRO" subscription is worse than Bark's subscription. It charges my credit card almost every day until I had to cancel it because it wasted my entire card balance. It charged like 50 dollars a year because my son uses his laptop... Read More
It’s a dangerous app. It leads you to believe you are able to help provide your kid a safe environment, but it doesn’t do that. It just provides you a false sense of security.
Bought this for a year now. It does NOT do its job and keeps messing up school app/zoom etc.
Also have to jump through hoops to close the account or they will keep charging you.
It can sometimes harm the wifi and internet. Somethings, it can fail to block something or takes to long to unblock.
We purchased this to monitor android phones. Every time the phone updated or was turned off, the phones were logged out of Qustodio, and we lost the ability to track anything. Customer service kept telling us to just uninstall and reinstall the app to get it to work. This did NOT resolve our issue and customer service (which is only available via email-you can't actually talk to a person) stopped responding. Biggest waste of time and money.
It's not that good. Had this for almost 2 years. Makes cell phones super slow. It's good for tracking internet searches but not at all with texts or call history. Be sure to calendared your renewal date, because you can't cancel subscription and get reimbursed.
Pretty basic really. Only good for time management, if looking for more it’s not here
This program is worthless. It does not monitor social media - only facebook--no teenager uses facebook.
Worked ok for a couple of weeks and then not at all. Uninstalled/reinstalled etc....user support MIA. Don't bother.
I was so excited by all the hype, and just wasted 3 hours stuck in an infinite loop of trying to install qustodio in the kids windows machine. It never actually finishes installing...ever. They should either fix the bugs or do the honorable thing and tell parents they’ve exited the business. Save yourself the trouble and move down the list.
does nothing. It is a lie It does not work on windows nor on iphone.
Used to work marginally well with Android phones, When we switched to Iphone it did not work at all as intended. Difficult to install, and it started messing with the phones because you had to use it with a VPN. No easy way to cancel subscription. Have to go through several different pages. Would not recommend.
Couldn't even get it to install. I was stuck in a loop where it would tell me it needed to install, even after it was installed. Lame. There is much better software available.
Don't waste your time. 5 hours to install and doesn't work on 3 devices. contacted them and they told me to uninstall and reinstall like we weren't busy enough already!
Price does not reflect the quality of product!
Once great....now terrible. Used this product for about two years and I used to rate it 9 out of 10 Stars. However in the last month the program has become quite buggy. Customer service has been terrible. They keep repeating the same line to uninstall the program plus uninstall my virus protection plus uninstall other software then reinstall everything. Doesn't fix anything! The only solution many times is to disable their software on my children's computers which makes it totally useless. After many canned responses from "tech support" I finally had enough! Asked for and received a full refund. It's a shame this app went from "Best" to "Worst" so fast! There's a reason though that in... Read More
Virtually worthless! Customer Service? What customer service! Having an issue with Qustodio not blocking adult websites, the only means of contacting customer service is via email and after two days I finally got a response stating that I need to make sure that we are using a supported browser. I responded that we we were and nothing, nada no response. I've contacted them twice since via the email contact on their website and guess what, no response. My subscription is almost up, otherwise I would be fighting for a refund. Needless to say, I won't be renewing.
It does monitor the usage of Snapchat and Instagram. However, you can not see what is being said or posted. Location is rarely correct or updated. The app also malfunctions and disconnects from my kids' devices. Not as reliable as I would like. No matter how many times I download the text msg monitoring, it also does not show text msgs activity. The one thing I do like is that I can block and monitor websites or shut it down remotely.
So many varying reviews, but gave it a try. Setup was clunky and confusing, despite graphical interface to the contrary. The configuration and control of each device, rules and general workflow is poor--indicating a lack of insight into what should be obvious. We'll give it a try for 30 days. All the other apps out there have similar limitations. Incredible--this should be a no-brainer.
I am not sure how this application obtains a high rating. The comments section is not good and my comments won't be any better. Qustdio is not effective at limiting screen time. There are two general setting option for limiting computer use. The first is a lock device option which is utterly useless because when the child's allowed time expires they are not able to log out. If they are not logged out, then their available computer time begins to count down at midnight the next day. When the user tries to log back on they find their time has already expired. Useless. Qustodio tech told me to turn this feature off. The second option only locks internet access and the same problem... Read More
Lousy customer support - you cannot get immediate assistance and it takes over 24 hours to get a pithy response. Repeated issue is that you cannot read outgoing/incoming text messages over 50% of the time. When you submit your request for assistance you wait a day or two and then they give you the same message to delete and re-add the app. What good does that do for a parent who wants to monitor text messages in real time? I guess I'll switch to Bark and pay more but have consistent service.
I don’t know exactly what’s going on with Qustodio but for last 5 months I cannot get the appropriate information that I used to get. I loved it when I first purchased. I could know immediately what or where my daughter was doing on internet. Now the days of use on timeline are all out of whack and so are the times. I will not renew my subscription, oh and I have given them numerous emails to answer questions without a satisfactory response. I’m upset because I am not getting the service I paid for. I’m giving a two star but only because it worked properly in the beginning.
This app was not helpful to me the app suppose to track the other person phone but it didn't so i lost my money this is like the 4th app i done tried im just trying to track a cell phone and location that's it i give up