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Zenefits Payroll Software Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
60 Customer Comments & Reviews - see all comments
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Zenefits is a comprehensive HR platform that enables you to manage employee payroll, benefits and time off. It also offers tools to help you monitor compliance and employee performance. The company was founded in 2013 and is based in San Francisco, California and services small and medium-sized businesses in all 50 states.

Payroll Processes

When you sign up for the Zenefits HR platform, you have the option to add its payroll service for an additional $6 per employee per month. Unfortunately, you cannot purchase the payroll platform separately if this is all you're interested in.

You can view and manage payroll data through your online account or via the company's mobile app. All data is automatically integrated with the Zenefits platform, so you only need to enter or update data once and it's automatically updated everywhere. When onboarding a new hire, the system will automatically prorate his or her first check so you don't have to do this math yourself. When you're ready to run payroll, it only takes three clicks.

The system also contains reporting features that enable you to track payroll over time, though it doesn't appear to offer employees any way to view their pay stubs or benefits online.

Tax Features

The Zenefits payroll software includes automatic federal and state tax filings, plus W-2s for all of your employees. While it is possible to add contract and seasonal workers to the Zenefits platform, the company's website doesn't specify if it also offers 1099s for these employees.

You can file your taxes electronically and the platform maintains all this data in case you'd like to go back and look over your tax returns for previous years. It's unclear from the website whether the platform can assist you in filing quarterly estimated taxes or not or whether you can automate tax payments.

Payment Services

The Zenefits payroll software enables you to directly deposit your employees' paychecks into their bank accounts. It usually takes one to two business days for these funds to appear in their accounts. If employees want their money more quickly, you can print physical checks which they can deposit themselves immediately.

Industry Applications

The Zenefits payroll software doesn't cater to any specific industry, so a variety of businesses can use it. Because its pricing model charges you per-employee, you can easily add seasonal or short-term contract workers and then remove them -- and reduce your costs -- when their work is complete.

Services

You can try a demo of the Zenefits platform before you buy to see if it's something that will work for your business. If you run into any questions, there's a Help Center with useful articles and you can also reach out to the company by phone, email or live chat. But given the intuitiveness and simplicity of the platform, it's unlikely that you'll have a problem.


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60 Customer Comments & Reviews

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Tracy C
10/22/2021
This platform is a one stop shop. Has all the tools of importance to the employee. It is easy to maneuver and is dependable. Great platform that cares about the user.


kranger21
10/22/2021
It allows for you to find all your information in one place. Very user friendly and easy to navigate. I've had a great experience overall.


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Kristi R
10/21/2021
Zenefits is the best HR platform that I have ever used. It is an all-encompassing HR platform that provides multiple functions and capabilities in one easy-to-use app. It is extremely user-friendly and provides a one-stop location to get information on time off, time worked, and insurance benefits. Even someone who is not great with technology would be able to easily navigate this platform with little to no training. I would highly recommend Zenefits to any company looking for a simple solutions that will benefit the organization as a whole.


Lily L
10/21/2021
Super easy and convenient for time tracking, payroll, clocking in-out, and see your health benefits.


Mihyen V
10/20/2021
Zenefits payroll and onboarding is a must have tool for a growing small business. Zenefits keeps the company compliant and is user friendly for the company as well as employees.


mcruz
10/20/2021
Zenefits is an innovative tool for all of your HR needs. It is incredibly easy to use and intuitive, and everything you need as an employer or an employee is right at your fingertips. Updating your personal information is also extremely easy, and working for a mid-sized company, I have referred to the Organization Chart many times. Great software.


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Kenneth O
10/18/2021
We have been using Zenefits now for 18 months and love it. It’s a simple to use interface that is easy for me as the administrator and also easy for the employees to log in and request time off and view their pay. We have just been using it for time off and payroll the last 18 months but we are getting ready to add some additional features as well.


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Bryan
10/15/2021
Zenefits has been great! It's UI is simple and doesn't feel cluttered. My staff finds it easy to look at their payroll statements. Overall, it's simple and convenient to use for payroll and HR issues.


Tai R
10/13/2021
Great for onboarding, benefits, and payroll management. We have used Zenefits for years, and it has been a great tool for managing our employees' time clock, payroll, benefits, and hiring/onboarding.


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Joseph H
10/11/2021
Zenefits has the worst customer service I have ever experienced. First, they will not let you speak to a human being. I had a problem with a payroll, and I could not speak with anyone, I had to leave a written request. It took an unbelievable 8 days to get a response. And the response they finally did send did not address the original question/problem. Less than halfway through our contract (in January of 2021) with Zenefits, we got a new service and told Zenefits we would not be using their services anymore, and from Jan to July of 2021 we did not run one payroll through Zenefits. In July, they charged us for another year of service and won't refund this. This is totally dishonest. I... Read More



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